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The front-desk staff is very friendly and helpful, and efficient. The hotel is older though and shows it. The hotel and rooms have a strong odor of carpet cleaner, way too strong. The maids are lazy and don't properly clean the rooms. One maid i...More
Response from Ben M, Manager at TownePlace Suites Orlando East/UCF AreaResponded 12 April 2017
Thank for posting this review for TownePlace Suites Orlando UCF. While I am pleased to hear you found our front desk staff to be friendly and helpful. I seems we did not meet your needs in housekeeping. Please contact the hotel directly to with a...More
As a Marriott "Platinum Premier " Member my wife and I have been traveling for 6 years and using Marriott hotels exclusively . We stayed 2 nights at this TownePlace Hotel near UCF in Orlando Fl and wanted to stay one more night before leaving...More
Response from Ben M, Manager at TownePlace Suites Orlando East/UCF AreaResponded 10 April 2017
Thank you for taking the time to share your experience so I can address your concerns. I have shared your experience with the Platinum desk as I am concerned that they mentioned we had availability when in fact we were sold out due to a...More
We stayed just one night. The staff at check in were delightful. However, the pool was closed (?). Our room was on the 4th floor and the fire alarm went off (around 7), no elevators, scramble down to the parking lot (twice, again after the...More
Response from Ben M, Manager at TownePlace Suites Orlando East/UCF AreaResponded 2 April 2017
Though I am glad to hear that you found your check-in experience to be delightful, I am sorry that you experienced an unusual stay with us. Our pool was closed on Tuesday the 28th due to our resurfacing product requiring 24 hours to dry. While...More
I stayed here for business and pleasure March 12-19. I was in town for a conference and also a few days of vacation. The room was very comfortable, and very clean. I travel often, and I would say the accommodation was in my top 5...More
Response from Ben M, Manager at TownePlace Suites Orlando East/UCF AreaResponded 30 March 2017
Thank you for sharing your experience and providing a shout-out to myself and team members! I have shared your comment with the team so that they can be made aware of how they positively impacted your stay. We are delighted to hear that you found...More
I'm writing this from my hospital bed. My son and I were supposed to stay here to attend a student orientation at UCF. We were flying in from separate cities and he would be arriving first. I called and asked that he be allowed to...More
Thank Travis B
Response from Ben M, Manager at TownePlace Suites Orlando East/UCF AreaResponded 26 March 2017
While we are able to add alternative names for check in with proper authorization from the original reservation holder, unfortunately we do stand by our policy that someone in the group must be 21 or older to check in. I am sorry to hear that...More
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Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Business Centre with Internet Access
Things to do
Fitness Centre with Gym / Workout Room
US$122 - US$199 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Towneplace Suites Orlando East / Ucf Hotel Orlando ,