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Crowne Plaza Orlando Universal

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2,158 Reviews from our TripAdvisor Community

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Tallahassee, Florida
Reviewed yesterday NEW

I've stayed at this hotel before as I'm a member of a board that meets there every year...it's always a quick trip for me so it's just one night there...I never leave the property once I get there...I arrived at 10 pm and left the next day at noon... The location is very near International Drive which is the entertainment...

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Helpful?
Thank Barney B
Highlands Ranch, Colorado
Reviewed 5 days ago NEW

I was here for business and for only 1 night. This hotel is easy walking distance to International drive (I-drive) which has all kind of restaurants and one of the coolest mini golf locations Ive seen, I forget the name, Pirates Cove I think? Its also super close to the Eye of Orlando which is the twin to the Eye...

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Helpful?
Thank Tadman68
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for this fabulous review. It's great to know how much you enjoyed our dining, wifi, and location. When you come back next time you'll be even more impressed as the rooms will soon be renovated to compliment the rest of our hotel. We're very excited and think it will make a huge difference. And we hope when you...

Boston, Massachusetts
Reviewed 6 days ago NEW

Stayed here for Star Wars Celebration. Booked months ahead, asked for a high floor, close to elevator and a late check in. Arrived around 8 PM, no problems at all. We checked in quickly, room was on 11th floor, right next to elevators. Nice room, great view, pool was perfect, food was great. No complaints at all. Would stay again.

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Helpful?
Thank skell08
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for sharing this fantastic review. We're so glad you choose to stay with us while in town for the Star Wars Celebration. Please come back again. We'll be renovating our rooms soon and they will be outstanding!

Folsom
Reviewed 1 week ago NEW

We stayed on the 3rd floor of the Crowne Plaza on Universal Blvd in April during Spring break. The room was nice and large for 3 people. The room was quiet, and the staff helpful and friendly. The pull out sofa bed was quite comfortable. It also had a small refrigerator and safe. Although the housekeeper did a good job...

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Helpful?
Thank FolsomCATraveler
Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for sharing your experience with us. I do appreciate the feedback and we will certainly use this information to help coach our associates to achieve better results so that we can consistently provide a great service to our guests and prevent recurrence in the future. I'm glad you were pleased overall but we do aspire for higher scores...

Reviewed 1 week ago via mobile

I thought the hotel was clean and well kept, despite the outdated decor. I always saw cleaning staff hustling and I kept thinking, "I hope the hotel management treats them well." I thanked several in passing... I was not at all happy with the front desk staff...I thought they seemed clueless, uninterested, bare minimum... and unhelpful. The breakfast service was...

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Helpful?
Thank KimNE
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for sharing this great review. We'll be sure to share it all with our team. We do hope you'll stay with us again. We will be renovating our rooms soon and they should be spectacular. As well, please consider some of our packages we offer on our website, there are some that include parking. As not all our...

Larnaka City, Cyprus
Reviewed 1 week ago via mobile

Very nice hotel with friendly staff and comfortable rooms. Wifi is free and reliable Air conditioning is good if somewhat noisy as the compressor is in the room Room 1418 is very noisy - ear plugs were needed to sleep because of noise from the lift shaft. Biggest gripe is ... why have an executive floor and then allow families...

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Helpful?
Thank CraigBeck
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for sharing this great review. We truly appreciate the detailed feedback and will share this with our team. Our executive level is available to all IHG members and those requesting this level while still available. We're so glad you were able to enjoy the benefits it offers. While it is a premium offering our guests will often have...

New Troy
Reviewed 1 week ago via mobile

I came here on a work trip. Tonight my last night staying on 14th floor. Crack sink. No vent in bathroom. Ask about coffee for guest and was told a Starbucks was down the street. 15 floor dinning has no coffee in afternoon. No bottle water In room. Slow breakfast. Discount tickets to epcot were just because they gave them...

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Helpful?
1Thank Mick M
Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Dear Mick M Thank you for sharing. We normally score high marks with our guests and I am very sorry that we did not live up to your expectations. The lounge does provide morning continental breakfast and beverage service until the posted times and during the week also snacks and beverages in the evening. Coffee is offered all day long...

Reviewed 1 week ago

Last full day of vacation, returning to Scotland tomorrow. This is a great hotel and brilliant location. Like a lot of the older CP's the rooms are getting a little tired, hence my 4 out of 5 rating. Other than the slightly tired rooms everything else is fantastic. Public areas including the bar, restaurant and pool area are great and...

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Helpful?
Thank GC155
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for sharing this review and the wonderful rating. You will need to come back again. We will be renovating our rooms. I only wish you had been here once they were ready. Please, I know it's far, but come back if there's an opportunity. For now, safe travels. And again, thank you.

Dubai, United Arab Emirates
Reviewed 2 weeks ago via mobile

2nd time staying here. Location great. Staff booking our tickets for Parks were amazing and super helpful. Told us the best way to do things and was happy to do so. Rooms ok. AC Ridiculously noisy and dated. Big let down from the lady seating people for breakfast. There was a huge line of people waiting for breakfast. She was...

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Helpful?
1Thank kellyblack007
Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank your for sharing your recent experience. I am sorry for the breakfast experience and that you had to wait a few minutes to be seated. The restaurant at the time of your dining was extraordinarily busy and unfortunately we can only seat our guests when tables and service is available, no matter how well we staffed the operation. I...

Charleston, South Carolina
Reviewed 3 weeks ago

decent stay for convention at convention center. convention provided shuttle but was decent walk for exercise- fitness center has some decent stuff - decor is a little dated - overall quiet and comfortable beds

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Helpful?
Thank Razorzip
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for sharing this review and rating. We're so glad you were our guest during your convention. We think you'll be pleased to know that our rooms will be renovated soon. Please do come back and stay with us the next time you're in Orlando. We think you'll be very impressed.

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
When visiting the adventure capital of the world, enjoy the award winning service and experience of Crowne Plaza Orlando Universal. Recently voted the top hotel in guest satisfaction among all Crowne Plaza Hotels & Resorts, this Orlando, hotel is where relaxation meets adventure! The perfect blend of modern luxury and impeccable service with a premier setting soaring 15 stories over world renowned International Drive and offering views of popular local attractions and their fireworks or seasonal light shows. A masterpiece that blends Park Avenue elegance with the chic deco of South Beach. The hotel features complimentary scheduled shuttle service to the Universal Orlando Resort including Islands of Adventure, City Walk and Universal Studios, the Worlds of Discovery theme parks including Sea World of Orlando and water pakr, Aquatica, the Walt Disney World theme parks and Wet n Wild. The hotel is also a stop on the I Ride Trolley, serving Universal Boulevard and the International Drive areas for just dollars a day. ... more   less 

Additional Information about Crowne Plaza Orlando Universal

Address: 7800 Universal Blvd, Orlando, FL 32819-8950
Region: United States > Florida > Central Florida > Orlando
Price Range: $154 - $281 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Orlando Universal 4*
Number of rooms: 400
Reservation Options:
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Also Known As:
Crowne Plaza Orlando Universal Hotel Orlando
Orlando Crowne Plaza
Crown Plaza Orlando
Crowne Plaza Universal Orlando
Crowne Plaza Orlando Universal Florida
Hotel Style:
#45 Luxury Hotel in Orlando
#72 Business Hotel in Orlando
#96 Romantic Hotel in Orlando
#124 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Orlando Universal staff and other travellers.
51 questions
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Romford, United Kingdom

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Questions? Get answers from Crowne Plaza Orlando Universal staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay on the top 3 floors”
MattB2, 12 Mar 2017 | Read review
“Stayed on 6th Floor with pool and theme park views”
hamstermullet, 3 Mar 2017 | Read review
“The 12th floor is a "quiet zone": no kids. Great for business travelers. Not so good for families.”
charlessd2015, 13 Feb 2017 | Read review
“Our room overlooked a car park, but with the plam trees and gardens it was a pleasant enough view and most importantly it was quiet.”
celia_pankhurst, 4 Jan 2017 | Read review
“Up high is quiet”
FrauMac, 3 Jan 2017 | Read review
5 of 5