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Crowne Plaza Orlando Universal

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2,111 Reviews from our TripAdvisor Community

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Showing 1,832: English reviews
Northern Irleland
Reviewed 2 weeks ago

This was our sixth time staying at the Crowne Plaza. We were checked in by a lovely lady at reception who advised us of the hotel amenities. We had pre-booked a Junior Suite this time around and were allocated a room which faced onto International Drive. The room was very clean and comfortable. The room had WIFI access which is...

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Helpful?
Thank kay02
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Welcome back! And thank you so much for sharing this wonderful review and all the incredible details. We're looking forward to your 7th stay with us. There's a new water park due to open later this year, Volcano Bay. Universal Orlando is going to be operating it and it should be a blast! We hope you'll be able to fit...

Reviewed 3 weeks ago

My door was unlocked and opened when I returned to my hotel room by 5pm. I had spoken with the people at counter for several times,but nobody followed up nor apologize after I checked out in 2 days. I felt very disappointed with their services and very uncomfortable staying with this hotel. Lucky nothing has been lost. I wouldn't stay...

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1Thank Liming M
Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for sharing and I am so very sorry for the lack of communication. It is our normal procedure to follow up with all of our guests and concerns and/or issues they may experience. Somehow that did not happen here and I appreciate you letting us know so that we can address internally. I am grateful that all turned...

Hong Kong
Reviewed 3 weeks ago

Executive club was huge disappointment...Lousy afternoon reception (only light draft beer and minimal food).... Very basic cold breakfast. "Quiet zone" room requested was actually a connecting room where all the discussions from the room next door could be heard. Very uncomfortable situation. Beds not the most comfortable, even compared to less expensive hotels. Sheet felt as if starched.

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Helpful?
Thank MTB_BIKE_MAN
Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for sharing your experience and I am very sorry of your recent disappointment. Our Executive Level and Lounge are very popular and normally scores high marks with our guests. The daily Continental Breakfast offers a quick bite before beginning the day and of course when a full breakfast is desired our Elements restaurant offers a bountiful buffet with...

Madrid, Spain
Reviewed 4 weeks ago via mobile

I am currently staying in CP. I'm here a few days before my family join me. I booked a King executive room and was very professionally checked in by William after a long flight. The lobby/bar area has been updated since my last visit. I requested a room on pool side of hotel and this was given. The rooms have...

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Helpful?
Thank xraymott
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Welcome! And thank you for this lovely review and rating. We're so glad you're with us for the holidays and that your family will soon be joining. Please follow us on Twitter and Facebook and download our app. You'll be updated and receive special offers during your stay. Wednesday's are always Wine Down Wednesdays and you'll receive special offers on...

Johannesburg, South Africa
Reviewed 13 December 2016

The reception staff gave us a great room with nice views, the decor of reception is ok but the corridors, the railings and the colors are very dated and look like a 1 star outdated hotel. The staff, service and food in the executive lounge are all equally bad, the view and decor are good. Reception staff could be better...

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Helpful?
Thank planetvirtual
Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you so much for sharing your experience. I am glad you were pleased with the decor of the reception area. We are continuing our renovations of our guestrooms and corridors next summer and very excited to bring to you a new fresh look to our hotel very soon. I am very sorry that your experience with the staff in...

A TripAdvisor Member
1 review
2 helpful votes
Reviewed 12 December 2016 via mobile

Attend the IAAPA Expo conference yearly in Orlando. Have stayed at the Crowne Plaza Universal several times. Sadly this last time 2 expensive items (laptop and coach handbag) went missing from my carryon luggage that was stored in hotel bellman closet. Was told by hotel manager Ricardo and GM Anthony Lazzara items were found in my room; I did not...

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2Thank A TripAdvisor Member
Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

I am sorry that my findings and explanation to you were not to your satisfaction. Our records indicate the items were left in your hotel safe and were retrieved by our security officer. Our process requires that a witness be present any time a safe has to be opened when a guest checks out and leaves items that were secured....

KUWAIT
Reviewed 10 December 2016 via mobile

Great location near by everything the attractions , the hotel comfy cleaned and large rooms friendly staff . Also there is parking place with wifi connection available location also in the Main Street which Resturant's easy to reach

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Thank INM30
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

We're so glad you enjoyed your stay with us. Thank you for this outstanding review. We hope you'll visit with us when you come to Orlando next. Before you do please be sure to download our app to receive special offers to use during your stay.

Wellingborough, United Kingdom
Reviewed 28 November 2016

Booked through Expedia as a flight and hotel package as much cheaper than doing it separately. I am an IHG member and received a warm welcomeplus a complimentary upgrade which allowed us entry to the Executive Lounge Breakfast and Evening nibbles for free ! Also received complimentary parking for being a IHG Spire Elite Member, saving $14 a day, so...

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Thank Steve Y
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for this wonderful review and rating. With so many hotels in the area we're thrilled you chose ours and enjoyed. Hopefully, you'll be able to return again. The next phase in our renovation will include our rooms. We're sure you'll be impressed!

Farnborough, United Kingdom
Reviewed 23 November 2016

We had 3 rooms for a business exhibition at the orange county convention centre, the room was fine, although it didnt have a fridge like the other rooms that my colleagues had which was a bit strange as i was the only IHG member so no privileges there!! staff were all good especially the breakfast staff, the hotel is within...

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Helpful?
Thank Hugh M
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for this great review and rating. We're glad you enjoyed your stay and chose to allow us to be your host hotel while exhibiting at the Convention Center. As an IHG member, if you download our app before your next trip you'll receive an offer to earn an additional 500 reward points to apply to your future stay....

Reviewed 19 November 2016 via mobile

This hotel is amazing really comfortable with everything u wish for I have to mention the amazing staff who was helping me in everything ( concierge, receptionists,room cleaners, ...) i really didnt have to bother myself in thinking about anything , even every time i wanted to go out i had someone to help me where to go how to...

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Helpful?
Thank Nancy M
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you very much for this outstanding review! We really appreciate it and are looking forward to seeing you again!

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
When visiting the adventure capital of the world, enjoy the award winning service and experience of Crowne Plaza Orlando Universal. Recently voted the top hotel in guest satisfaction among all Crowne Plaza Hotels & Resorts, this Orlando, hotel is where relaxation meets adventure! The perfect blend of modern luxury and impeccable service with a premier setting soaring 15 stories over world renowned International Drive and offering views of popular local attractions and their fireworks or seasonal light shows. A masterpiece that blends Park Avenue elegance with the chic deco of South Beach. The hotel features complimentary scheduled shuttle service to the Universal Orlando Resort including Islands of Adventure, City Walk and Universal Studios, the Worlds of Discovery theme parks including Sea World of Orlando and water pakr, Aquatica, the Walt Disney World theme parks and Wet n Wild. The hotel is also a stop on the I Ride Trolley, serving Universal Boulevard and the International Drive areas for just dollars a day. ... more   less 

Additional Information about Crowne Plaza Orlando Universal

Address: 7800 Universal Blvd, Orlando, FL 32819-8950
Region: United States > Florida > Central Florida > Orlando
Price Range: $166 - $321 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Orlando Universal 4*
Number of rooms: 400
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Travelocity, Orbitz, Expedia, Hotels.com and Jetsetter so you can book your Crowne Plaza Orlando Universal reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Orlando Universal Hotel Orlando
Orlando Crowne Plaza
Crown Plaza Orlando
Crowne Plaza Universal Orlando
Crowne Plaza Orlando Universal Florida
Hotel Style:
#43 Luxury Hotel in Orlando
#72 Business Hotel in Orlando
#96 Romantic Hotel in Orlando
#124 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Orlando Universal staff and other travellers.
47 questions
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Gateshead, United Kingdom

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Questions? Get answers from Crowne Plaza Orlando Universal staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room overlooked a car park, but with the plam trees and gardens it was a pleasant enough view and most importantly it was quiet.”
 of 5 bubbles celia_pankhurst, 4 Jan 2017 | Read review
“Up high is quiet”
 of 5 bubbles FrauMac, 3 Jan 2017 | Read review
“Avoid this hotel if you want a good room”
  • Bed
  • Mini Fridge & Microwave
  • Television and Dresser
  • Bed
  • Stained Carpet
  • Beat Up Mini Fridge
 of 5 bubbles MelissaS62, 3 Jan 2017 | Read review
“Junior Suite, has the benefit of a fridge which is great for keeping drinks cold.”
 of 5 bubbles kay02, 2 Jan 2017 | Read review
“Junior Suites on Executive Level give you access to the Executive Lounge”
 of 5 bubbles 563stevey, 28 Nov 2016 | Read review
5 of 5
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