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Crowne Plaza Orlando Universal

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2,087 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Orlando Universal
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Showing 1,815: English reviews
Birmingham, United Kingdom
Level Contributor
3 reviews
Reviewed 4 weeks ago

1st class service from William on front desk. He went out of his way to be helpful, by offering us alternative rooms and also sorted out straightaway a few maintenance issues by the room. William has always served us over the years at the Crowne Plaza and in my opinion should be considered for a management role as he is... More 

Helpful?
Thank alieer445
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for this fabulous review and recommending William for a promotion! He's amazing and this recommendation will be shared with him and management. Maybe when you come back next he'll be in a different position. More 

Level Contributor
38 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 24 October 2016 via mobile

Stayed here for the weekend to go to Universal Studios HHN. There is a shuttle to the park but it only drops off twice in the morning and picks up twice at around 8 in the evening. This was a pretty big disappointment. Self parking was still $14/day. Toiletries just so so. We had a light in our bathroom with... More 

Helpful?
1 Thank Lindsay A
Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Dear Lindsay A, Thank you for sharing. We are very disappointed that we didnt rate more than 2 stars for you. We are accustomed to achieving much higher scores from our guests. I am very sorry that we did not meet your expectations. More 

1 review
Reviewed 19 October 2016

Room was alright. My car and the the car next to mine got infested with thousands of spider ants (not exaggerating). Called management and it took two weeks to get a response after calling almost daily. luckily the corporate office was able to assist me. The manager "Phil" was extremely unprofessional in the time period that it took to call... More 

Helpful?
Thank Anna D
Terri M, General Manager at Crowne Plaza Orlando Universal, responded to this review

Very sorry for the miscommunication and for your impression on how this incident was handled. I personally responded and asked for information via email but it appears you did not receive. In the end I am glad that you were assisted. My sincerest apologies. More 

Atlanta, Georgia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 October 2016

The property is quite nice, the lobby nicely appointed. It sorta has that 1990s Florida look to the rest of the property, especially in the rooms. The room itself is quite comfortable, though seems like it could use a decoration refresh. The bathroom lighting is quite dark - I believe the choice of very low wattage fluorescent bulbs is the... More 

Helpful?
1 Thank SkipFromAtlanta
Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for reaching out and I do sincerely apologize for failing to forward your receipt to you. The parking and/or resort fees in this area are common for full service hotels and we are very competitive in our pricing. If you still have not received your receipt please do reach out to us and I will ensure it is... More 

Potsdam, New York
Level Contributor
138 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 11 October 2016

We had a fantastic experience from the moment we arrived. The restaurant is open late, so it is possible to have a wonderful meal after returning from a full day and evening of fun. The breakfast buffet is huge and delicious. The wait staff is friendly and exceptionally helpful. We appreciated the carafes of juice and coffee at our table.... More 

Helpful?
1 Thank Loricapress
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for this wonderful review and 5 star rating. We really appreciate it. It's great to know you enjoyed dining at Elements. I hope you had room for our skillet cookie dessert. We're looking forward to seeing you next time. When you're making your plans, please download our app. You'll find special offers there for Elements, among other things.... More 

Level Contributor
5 reviews
Reviewed 8 October 2016 via mobile

Enjoyed my stay at this hotel. It was very clean and the wait staff was very friendly. The hotel restaurant for breakfast was great although a little pricey. Pool area and tiki bar was nice. I would recommend anyone to stay here.

Helpful?
Thank Katelyn S
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Katelyn, thank you for this fantastic review. We're so glad you enjoyed your visit with us and our breakfast. When you're ready to visit us again, please visit our website first. We offer special packages throughout the year and sometimes these offers include breakfast. More 

Liverpool, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 October 2016

I stayed in this hotel on Monday 27th September for 1 night, as I was flying home the next day and the hotel is pretty close proximity to the airport. Super quick and efficient check in service, excellent staff and customer service. The rooms were very clean, modern and had all amenities required to ensure a comfortable stay. The pool... More 

Helpful?
Thank Zoe W
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Zoe, thank you for this fantastic review for your very quick stay. During this time it sounds like you were able to enjoy quite a bit though. We're so glad our team took such great care of you. Hopefully, there will be an opportunity for you to return and stay a bit longer. There's so much more to do and... More 

Palm - Eagle Beach, Aruba
Level Contributor
53 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 5 October 2016 via mobile

Easy check in Coffee in the room- so many other hotels are starting to eliminate this amenity but not this one Enjoy the pool or just sit there and relax Two bars- one inside and one pool side are there for the socializing to continue.

Helpful?
Thank Linda D
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Linda, thank you very much for such a wonderful review. We're so glad you chose to stay with us and enjoyed your experience. Did you know about the weekly drink specials? If not, before you plan your next trip please download our app. You'll receive updates with special offers. Currently, we're promoting our bar movement. Each week we offer a... More 

Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 September 2016 via mobile

Two main things about this hotel:location and facilites. Close to all main atractions in the area:Disney land,Universal studio,Sea world,Orlando Premium International outlets for shopping.A lot of restaurants around hotel as well as gas station just across and Wallgreens 5min walk. Hotel has good facilites:Nice pool area,good gym,arcade room with games,spacious parking(if you are coming with your car). Good,clean and spacious... More 

Helpful?
Thank Simeunovic A
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for this great review. We like hearing that you were able to enjoy so much of what our hotel has to offer. We will be renovating the rooms soon and hope you'll be able to come back and experience those when they're done. Thanks again and we're looking forward to seeing you next time! More 

Dublin, Ireland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 September 2016

The Crowne Plaza staff go out of their way to help. We got a beautiful room 1009 with lots of space, lovely powerful shower and comfy bed. Mini fridge in room is great if you fancy a quiet night in your room with a cold drink. It was a birthday celebration so we got an upgrade which allowed us access... More 

Helpful?
Thank DONNA D
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Donna, thank you for this fantastic review and for choosing to stay with us during your visit. We love hearing how much you enjoyed your stay and the service our team provided. I'm sorry you didn't like the restaurant that you visited. We hope you'll come back again and try ours, Elements. We know you'll love it and you won't... More 

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
When visiting the adventure capital of the world, enjoy the award winning service and experience of Crowne Plaza Orlando Universal. Recently voted the top hotel in guest satisfaction among all Crowne Plaza Hotels & Resorts, this Orlando, hotel is where relaxation meets adventure! The perfect blend of modern luxury and impeccable service with a premier setting soaring 15 stories over world renowned International Drive and offering views of popular local attractions and their fireworks or seasonal light shows. A masterpiece that blends Park Avenue elegance with the chic deco of South Beach. The hotel features complimentary scheduled shuttle service to the Universal Orlando Resort including Islands of Adventure, City Walk and Universal Studios, the Worlds of Discovery theme parks including Sea World of Orlando and water pakr, Aquatica, the Walt Disney World theme parks and Wet n Wild. The hotel is also a stop on the I Ride Trolley, serving Universal Boulevard and the International Drive areas for just dollars a day. ... more   less 

Additional Information about Crowne Plaza Orlando Universal

Address: 7800 Universal Blvd, Orlando, FL 32819-8950
Region: United States > Florida > Central Florida > Orlando
Price Range: $150 - $310 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Orlando Universal 4*
Number of rooms: 400
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, IHG, HotelsforEveryone, Priceline, Travelocity, Hotels.com, Odigeo and Jetsetter so you can book your Crowne Plaza Orlando Universal reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Orlando Universal Hotel Orlando
Orlando Crowne Plaza
Crown Plaza Orlando
Crowne Plaza Universal Orlando
Crowne Plaza Orlando Universal Florida
Hotel Style:
#42 Luxury Hotel in Orlando
#72 Business Hotel in Orlando
#96 Romantic Hotel in Orlando
#124 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Orlando Universal staff and other travellers.
47 questions
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Gateshead, United Kingdom

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Questions? Get answers from Crowne Plaza Orlando Universal staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Junior Suites on Executive Level give you access to the Executive Lounge”
 of 5 bubbles 563stevey, 28 Nov 2016 | Read review
“Higher floors will have better views.”
 of 5 bubbles 227hughm, 22 Nov 2016 | Read review
“Pool facing rooms are best”
 of 5 bubbles alieer445, 30 Oct 2016 | Read review
“Ask for a room that faces the Orlando Eye.”
 of 5 bubbles SkipFromAtlanta, 14 Oct 2016 | Read review
“Good views, quiet floors, convenient, universal, disney, dining, shopping”
 of 5 bubbles tristanh140, 25 Sep 2016 | Read review
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