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The Ritz-Carlton Orlando, Grande Lakes

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#21 of 335 Hotels in Orlando
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The Ritz-Carlton Orlando, Grande Lakes
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2,385 Reviews from our TripAdvisor Community

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Showing 2,246: English reviews
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Ottawa, Canada
Reviewed yesterday NEW

I recently spent a week with my 11 year old at the Ritz Grande Lakes. The resort is a beautiful oasis of calm, just minutes away from all the amusements parks (Disney, Universal Studios etc.). The resort shares grounds with a Marriott hotel -- this means twice as many amenities -- a huge lazy river, pools, a driving range, tennis...

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Helpful?
Thank Kate M
Orlando, Florida
Reviewed yesterday NEW

We had high hopes for this property...but it didn't live up to our expectations. To properly prefaces this... We love the Amelia Island Ritz's and the JW right next door to this Ritz's and have stayed many times at both locations as well as the Gaylord down the road. At any of these aforementioned properties the staff makes you feel...

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Thank speedster351
Reviewed 3 days ago NEW

The Ritz amazed us with their genuine customer service. From their "lobby ambassador" Carol who is a treasure and arranged an unforgettable anniversary dinner for us (balloons, personalized menu,flowers etc.) to the remarkable Trish and staff on the fantastic club level to the warm &welcoming cleaning & maintenance staff - this hotel simply shines. Most hotels talk a lot about...

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Helpful?
Thank John D
Mooresville, North Carolina
Reviewed 6 days ago NEW

This property and service are fantastic. The spa is amazing and Norman's restaurant is wonderful. I would come back to this property in the future. The staff at the pool and spa are amazing and loved the fitness facility

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank hollybX2898OK
John D, Guest Relations Manager at The Ritz-Carlton Orlando, Grande Lakes, responded to this review

Dear Holly, Thank you for staying with us at Grande Lakes and for sharing your review! It is wonderful to hear that you enjoyed your stay and all of the amenities available at The Ritz-Carlton Orlando! If I may be of assistance as you are planning your return visit, please feel free to reach out to me at john.draper@ritzcarlton.com. Best...

Rockledge, Florida
Reviewed 6 days ago NEW

Played golf, went to the spa for a massage, and even had a noise complaint that was handled perfectly, could not have been a more perfect weekend. This is one of the best places I ever get away to. Love the treatment I get.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank VowRenewalTravel
John D, Guest Relations Manager at The Ritz-Carlton Orlando, Grande Lakes, responded to this review

Thank you for staying with us and for sharing your review. I am sorry to hear that you experienced an issue with noise while you were with us, but I am delighted that our Ladies and Gentlemen were able to resolve the problem quickly! If I may be of assistance with anything at all, either now or in the future,...

Fernandina Beach, United States
Reviewed 6 days ago NEW

We come every year for Bay Hill and the Ritz always makes us feel as if we are the most important guest on property. They have such great attention to detail. The Ritz makes visiting Orlando a relaxing and enjoyable experience! We will return again next year.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank U2027YNteresap
John D, Guest Relations Manager at The Ritz-Carlton Orlando, Grande Lakes, responded to this review

Thank you for returning to Grande Lakes and for sharing your experience! I am delighted to hear that your recent stay with us was exceptional! If I may be of assistance as you are planning your return visit next year, please feel free to contact me at john.draper@ritzcarlton.com. All the Best, John Draper

Palm Beach Gardens, FL, United States
Reviewed 6 days ago NEW

Incredible facility, poorly trained staff. Beyond Norman's Restaurant, the rest of the food and food service is way below average. Guests are treated as transients, repeat customers are not acknowledged.

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank marck636
Jenny P, Hotel Manager at The Ritz-Carlton Orlando, Grande Lakes, responded to this review

Thank you for your feedback on your visit to the resort. I am very sorry to hear that your overall experience did not meet your expectations. I would love the opportunity to speak with you about the details and if you have the time I can be reached at jenny.piccione@ritzcarlton.com. Warm regards, jenny.piccione@ritzcarlton.com

Reviewed 1 week ago

The Ritz-Carlton Orlando is one of the best and versatile luxury hotel you will step in. Their spa is the biggest i have ever seen and staff in hotel, spa and restaurants is highly professional and jubilant. Their restaurant at the golf course is the best. I simply loved it.

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Thank hafiz f
John D, Guest Relations Manager at The Ritz-Carlton Orlando, Grande Lakes, responded to this review

Thank you for staying with us and for sharing your review! I am happy to hear that you had a wonderful time at the spa, and that you enjoyed the recently refreshed menu at Fairways Pub! We hope to see you again soon at Grande Lakes! Best Wishes, John Draper

Reviewed 1 week ago

This hotel has it all. Kudos to Trisha and the entire club level staff and to Jamal at the pool. The spa us top notch and the front desk and valet couldn't do enough to please. The shuttle to the parks were great just need more return times from Disney magic kingdom

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank randyseth
John D, Guest Relations Manager at The Ritz-Carlton Orlando, Grande Lakes, responded to this review

Dear Randy, Thank you for sharing your review and feedback with us! I am delighted to hear that you had a wonderful experience at Grande Lakes. Please know that I will share your positive comments with Trish, Jamal, and their leaders. I will also be sure to share your feedback about the shuttle return times. If I may assist with...

Baltimore, Maryland
Reviewed 1 week ago

Overall we had a very good experience -- the hotel itself was good, but the Club Level was excellent. The service in the Club Level was absolutely outstanding, starting with an email from Adam two weeks before we checked in. The trip was in celebration of my wife's upcoming 50th, and Adam arranged a lovely cake and floral arrangement, as...

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Helpful?
Thank Peter537
John D, Guest Relations Manager at The Ritz-Carlton Orlando, Grande Lakes, responded to this review

Dear Peter, Thank you for sharing your feedback with us. It looks like our Club Level Ladies and Gentlemen provided you with an exceptional experience! Please know that I will share your kind words with Adam and his leaders. We appreciate your feedback about the double bedded rooms. We recently began a project to upgrade the beds in our double...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This 500-acre nature inspired luxury resort is located 10 miles from Walt Disney World; 10 miles from Airport and 7 miles from Universal Orlando. Guests can enjoy on-site eco-tours, kayaking, fishing, tennis courts, championship golf course, award-winning spa with adult-only pool and dining by James Beard award-winning chefs. ... more   less 

Additional Information about The Ritz-Carlton Orlando, Grande Lakes

Address: 4012 Central Florida Parkway, Orlando, FL 32837-7662
Region: United States > Florida > Central Florida > Orlando
Price Range: $375 - $1,395 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton Orlando, Grande Lakes 5*
Number of rooms: 582
Reservation Options:
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Also Known As:
Ritz-Carlton Orlando Grande Lakes Hotel Orlando
Ritz Orlando
The Ritz-Carlton Orlando, Grande Lakes Florida
Hotel Style:
#3 Luxury Hotel in Orlando
#4 Spa Hotel in Orlando
#9 Romantic Hotel in Orlando
#10 Green Hotel in Orlando
#15 Business Hotel in Orlando
#18 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton Orlando, Grande Lakes staff and other travellers.
48 questions
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Questions? Get answers from The Ritz-Carlton Orlando, Grande Lakes staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pool View rooms”
  • Bathroom with Tub and separate shower
  • Large 65-70
  • Comfy King size bed
 of 5 bubbles speedster351, 25 Mar 2017 | Read review
“Try their restaurants, amazing”
 of 5 bubbles 356hafizf, 18 Mar 2017 | Read review
“Go for the Club Level if you can!”
 of 5 bubbles Peter537, 18 Mar 2017 | Read review
“get up higher and in the middle of hotel for great views.”
 of 5 bubbles J0hnPM10, 1 Mar 2017 | Read review
“when possible take a pool view, lake view suite”
  • fab views and so peacefull in this busy place
 of 5 bubbles 72bobs, 17 Feb 2017 | Read review
5 of 5