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Grand Hotel Orlando

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239 Reviews from our TripAdvisor Community

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Showing 159: English reviews
Scenery Hill, Pennsylvania
Reviewed 18 March 2017

I booked 2 different rooms. One Queen Deluxe and One King. I was happy with both rooms. The hotel staff was friendly and accommodating. The rooms were clean and comfortable. However, the pillows were flat and could stand to be replaced. The gift shop was quaint and had a little of everything.

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Helpful?
Thank pjjacobs33
GHMANAGERFOM, Front Office Manager at Grand Hotel Orlando, responded to this review

Dear Valued Guest Thank you for your comment, I am very happy to hear about your experience during your stay with us. We hope to see you soon again! With warmest regards, Stephanie Samot Front Office Manager 407-313-9999

Reviewed 17 March 2017 via mobile

Budget hotel. Seemed clean, beds were comfortable staff was nice but on our last day a cochroach came out of the woodwork. Breakfast was just okay but it was free afterall. Shuttle runs from like 10:30am and picks up at 7:30 pm. Not very tourist friendly as most people want to stay at the theme parks all day. We took...

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Helpful?
Thank jrogersfromMN
GHMANAGERFOM, Front Office Manager at Grand Hotel Orlando, responded to this review

Dear Valued Guest Thank you so much for your feedback, it is very important to us. We would hope for you to give us another chance to make it right! Sincerely, Stephanie Samot Front Office Manager 407-313-9999

Costa Rica
Reviewed 17 March 2017

This is the perfect hotel for people in a budget, it's has all you need, comfortable bed, nice bathroom, closet, air conditioner, everything very clean every day. Breakfast is free, very basic but all you need to eat something in the morning and go to travel around. The front desk girls are awesome and so kind, they'll help you with...

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Helpful?
1Thank jtrejoss
GHMANAGERFOM, Front Office Manager at Grand Hotel Orlando, responded to this review

Dear Valued Guest I am extremely happy to hear about your experience during your stay with us. Please do not hesitate to contact us on your next trip to Orlando FL. We would love to better assist you with your booking reservations. With warmest regards, Stephanie Samot Front Office Manager 407-313-9999

toronto
Reviewed 17 March 2017

We had a great experience in this hotel. Our room was clean and the location was great. This hotel is close to Universal Studio, Highway, and Shopping Malls. Everything is under 5 to 10 minutes drive. Also breakfast was great, lots of variety. Staff were also friendly and helpful.

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Helpful?
Thank lisettemm
GHMANAGERFOM, Front Office Manager at Grand Hotel Orlando, responded to this review

Dear Valued Guest Thank you so much for your comment, it is very important to us. I am extremely happy to hear about your experience during your stay with us. We hope to see you soon again! With warmest regards, Stephanie Samot Front Office Manager 407-313-9999

Barueri, SP
Reviewed 17 March 2017

People screaming or loud conversation, all nights, at the corridor of the third floor, from midnight to 3 am. What a guest can do in a situation like that? Four or five drunk guys at your room door, 3 am.

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Helpful?
Thank nitterf
GHMANAGERFOM, Front Office Manager at Grand Hotel Orlando, responded to this review

Dear Valued Guest Thank you for your feedback, it is very important. I will forward your feedback to our security staff as our guests are not allowed to be outside of their room after 11pm. We would hope for you to give us another chance to make it right! Sincerely, Stephanie Samot Front Office Manager 407-313-9999

Bay Area
Reviewed 16 March 2017

Loved the room, bed, bathroom, less than 2 mile vicinity to Universal, the air conditioning. The guest service was wonderful! The free breakfast was okay, not very good but it was free. There was a brief power outage, but since it was a local power outage, I don't blame the hotel itself. Lovely stay!

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Helpful?
Thank Kkopecki
GHMANAGERFOM, Front Office Manager at Grand Hotel Orlando, responded to this review

Dear Valued Guest Thank you so much for your feedback, it is very important to us. We strive for excellent service, it's a pleasure to hear that we met your expectations during your stay with us. I am very sorry to hear about the power outage, the City of Orlando is doing some minor repairs near International Drive and it...

Goffstown, New Hampshire
Reviewed 15 March 2017

Upon our arrival at 9:30pm, we were sent to an already occupied room where a Chinese family began screaming at us in Chinese and pushing us out the door. We returned to the desk and got assigned a second room that smelled like something had died in there and made my asthmatic lungs begin to wheeze. It was filthy dirty...

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Helpful?
Thank shelet2000
GHMANAGERFOM, Front Office Manager at Grand Hotel Orlando, responded to this review

Dear Valued Guest We are very sorry to hear about your experience during your stay with us, I personally spoke to you the night of the inconvenience with the room discrepancy but I was never told that you had an issue with your second room otherwise I would have make everything possible to make your stay more pleasant. We would...

Fort Lauderdale, Florida
Reviewed 10 March 2017

Very nice place, rooms were spacious and clean and staff were friendly and professional. Receptionist were fast in three minutes time I got keys to my room. The dining area was spacious and a great variety of food to choose from go breakfast.

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Helpful?
1Thank lin478
GHMANAGERFOM, Front Office Manager at Grand Hotel Orlando, responded to this review

Dear Valued Guest I am extremely happy with to hear about your experience during your stay with us. We strive for excellent service and it's a great pleasure to know your expectations were exceeded. Do not hesitate to contact us directly during your stay with us. We would love to better assist you with your booking reservations. With warmest regards,...

Tampa
Reviewed 10 March 2017

This hotel is good only if you were staying for the weekend and know that you won't be in the hotel all day.. At night parking sucks we had to park on the opposite of our building because there was no parking near our building that was frustrating also the elevator was broken and we had to take the stairs...

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Helpful?
Thank MoniqueCh31
GHMANAGERFOM, Front Office Manager at Grand Hotel Orlando, responded to this review

Dear Valued Guest Thank you so much for your feedback, it is very important to us. We are sorry we are repairing one of the elevators and we hope to finish soon! but were also have 3 other working elevators. We hope to see you soon again! Regards, Stephanie Samot Front Office Manager 407-313-9999

Cape coral
Reviewed 9 March 2017

We travel often to Orlando and stay in many different hotels in the area. From the checking in and check out was amazing. Food was decent considering it was complimentary and fresh. It was much closer to universal then we thought. My family and i will be returning. The rooms were clean and not out dated.

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Helpful?
Thank spoiledlilqt04
GHMANAGERFOM, Front Office Manager at Grand Hotel Orlando, responded to this review

Dear Valued Guest Thank you so much for staying with us. I am extremely happy to hear about your experience during your stay with us. Please do not hesitate to contact us directly on your next trip to Orlando FL. We would love to better assist you with your booking reservations. With warmest regards, Stephanie Samot Front Office Manager 407-313-9999

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Amenities

Highlights
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff

Additional Information about Grand Hotel Orlando

Address: 7825 Universal Blvd, Orlando, FL 32819-8943 (Formerly WOW Resort)
Region: United States > Florida > Central Florida > Orlando
Price Range: $88 - $203 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Grand Hotel Orlando 3*
Number of rooms: 334
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Also Known As:
Comfort Inn Universal Studios Area Hotel Orlando
Comfort Inn Orlando
Comfort Inn Universal Orlando
Orlando Comfort Inn
Grand Hotel Orlando Florida
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hotel Orlando staff and other travellers.
73 questions
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Cortland, Ohio
DURHAM
3 months ago
Norwich, United Kingdom

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Questions? Get answers from Grand Hotel Orlando staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor rooms, away from stairs and elevators are quieter”
Jeffers0nB, 4 Apr 2017 | Read review
“We were at the corner room-had street noise. Choose a middle room.”
519syedm, 25 Mar 2017 | Read review
“Don't get a room near stairs”
ninab831, 18 Mar 2017 | Read review
“Try to get a room away from the staircase, people running up & down late at night.”
W8148KEcarlosm, 12 Feb 2017 | Read review
“We stayed at room 109, across from the pool. That room was very clean.”
sjersey35, 3 Feb 2017 | Read review
5 of 5