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Westgate Palace Resort

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Westgate Palace Resort
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1,504 Reviews from our TripAdvisor Community

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Showing 1,237: English reviews
Jacksonville, Florida
Reviewed 5 June 2015

Beautiful accommodations, clean and well kept. Friendly staff. Unfortunately, yet another place with thin walls and floors so you will hear your neighbors talking next to you and children running above you. Room service was pricey compared to the amount of food received. Oh well the price you pay for being too lazy to go out to eat.

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Helpful?
2Thank tamiami2015
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

We are honored you chose to stay with us at the Westgate Palace. We aim in providing our owners and guests with only the best there is in the hospitality industry. It's gratifying to read that you noticed how courteous our staff is and the cleanliness of our complete units. However, It saddens us that the property noise has disturbed...

Atlanta
Reviewed 5 June 2015 via mobile

After a mixup of the actual west gate property reservation, we landed at the Westgate Palace. Reminded me of Ceasars palace in Vegas. Great comfy and clean rooms! Parking was a minor issue, the property was packed that weekend. The staff was prompt with our requests and it felt very secure. The pool are was relaxing and ther room setup...

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Helpful?
Thank capitalq
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

How exciting it is to hear that you chose the Westgate Palace for your vacation destination and plan to stay with us again. Nothing pleases us more than providing all our owners and guests with a fulfilling vacation experience every time they come visit us. We are glad that you felt at comfort in our complete units and noticed the...

Reviewed 3 June 2015 via mobile

Just got back from 10 days at westgate palace with my partner and 3 daughter's . The condo was large and clean.kitchen had everything you needed including dishwasher.only thing i would say is "where was the kettle" being english we needed our morning cuppa and we had to boil water in saucepan.washer dryer was very useful,i really loved it and...

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Helpful?
1Thank Retro G
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

We appreciate the selection and recommendation on the Westgate Palace in Orlando. Nothing pleases us more than knowing that our owners and guests are truly happy with their stay. We provide you with fully equipped units to guarantee the comfort of your family and make you feel at home. Besides that, our staff is trained and always ready to assist...

Reviewed 3 June 2015

Let me start by saying, we originally booked this trip to stay at the Loews Royal Caribbean hotel. We arrived on Thursday, 5/28 and were not impressed (actually we were very disappointed) with the accommodations. Definitely not worth the price. We agreed to stay for that night, but Friday morning I immediately went online to search for another hotel. I...

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Helpful?
1Thank Karen G
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you so very much for sharing your glowing comments and trusting us as your vacation destination in the Orlando area. We take the happiness and satisfaction of all our guests extremely seriously; for that we are thrilled that we were able to exceed your vacation expectations. It is awesome that our staff went above and beyond and could accommodate...

Reviewed 31 May 2015 via mobile

We will not stay anywhere but here when we visit Orlando. We have a large family and here we can be in one suite instead of multiple rooms. Views are amazing. Park and walk to anything you need. Don't hesitate on this one. Fully stocked kitchen, pool, bar, gym, hot tub was under construction but probably done now. Lake activity,...

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Helpful?
2Thank Melissa M
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

We are beyond thrilled when our guests have a fantastic experience with us here at the Westgate Palace. We always ensure that all our owners and guests are truly having a blast during their family vacation with us. It brings us a lot of joy to hear that you took great advantage of the variety of amenities and activities to...

yorkshire
Reviewed 31 May 2015

Spent 10 days at Westgate Palace and it was lovely. The staff were helpful and friendly, the 2 bedroom apartment was spacious and clean, housekeeping came every day unless you requested otherwise, so always had clean towels and beds made. We were on the 18th floor and had great views. I don't understand the negative comments as it had everything...

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Helpful?
3Thank philhiles69
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

We are honored you chose to stay at the Westgate Palace during your vacation time. We take pride in providing our owners and guests with only the best service in the hospitality industry. It's gratifying to read so many amazing aspects that made your stay a memorable one. From the friendliness of our staff to the comfort of our fully...

Stafford, United States
Reviewed 30 May 2015 via mobile

My family and I stayed in a 2 bedroom suite on the 14th floor in tower A. The view from our room was beautiful. The location was convenient to the parks but it seemed to be a very "seedy" section of International Drive. There is a building directly across the street with blacked out windows and no signs. I can...

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Helpful?
5Thank Chris B
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

We appreciate and value your comments. We take the satisfaction of our owners and guests extremely seriously; for that It saddens us that yours was not completely fulfilled. On a positive note we are excited that you enjoyed our amazing view to I-Drive and surroundings and also our strategic location close to the the major points of interest in the...

Paphos, Cyprus
Reviewed 29 May 2015

This is an excellent choice if you want to be in a prime location at the top of international drive. You can walk to many restaurants, Universal, Wet n Wild, several crazy golf places, and there are also I Ride trolley stops close by if you want to go further. For the price the rooms are great value, not sure...

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Helpful?
Thank AJW12
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

We want to take the time to let you know how honored we are to hear that you selected the Westgate Palace for your vacation destination in Orlando. We are excited to know that you enjoyed our strategic located property and its gorgeous view. Also, we are very happy that you were able to enjoy some of our amenities such...

Tampa, Florida
Reviewed 28 May 2015

When I went online to choose a place to stay in Orlando - for six of us - size was definitely an option. When viewing Westgage Palace Resort online, I got excited. The price was decent and it looked big and modern. Upon arriving, staff was extremely friendly and helpful. However, our unit was waaaay too small for the six...

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Helpful?
2Thank Roxanne03
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you so much for letting us know about your experience in regards to your stay at the Westgate Palace. It is pleasing to know that you noticed how courteous our staff is; as they are always looking for ways to exceed your expectations. We are happy to know that our price was at your convenience and that our large...

Reviewed 27 May 2015 via mobile

Horrible Experience!!! The room pictures did not look at all like the pictures on Orbitz and on Westgate Palace home website. We received a confirmation from Orbitz with a king, 2 twins and queen sofa bed. There are no king beds at this location. The hotel manager Brian did not take ownership and he blamed Orbitz for false advertising king...

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Helpful?
1Thank Margaret V
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

We appreciate and value your comments. We take the satisfaction of our owners and guests extremely seriously and always want to ensure that their vacation experience is truly valuable; for that we are sorry to hear that your experience was not exactly the same. Westgate Resorts web pages do reflect the pictures of our actual properties as they are. We...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Business Centre with Internet Access
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
A Stylish, Two-Towers Vacation Resort in the Heart of Orlando Westgate Palace Resort is an amazing two-tower, lakeside Orlando, Florida, hotel that lies just off world-famous International Drive and within walking distance of Wet 'n Wild(R) Water Park and more than 200 specialty shops and family-friendly restaurants. Guests enjoy spacious accommodations that feature all the comforts of a fully furnished home and a multitude of onsite amenities, including a heated outdoor pool, hot tub, Pool Bar and much more. ... more   less 

Additional Information about Westgate Palace Resort

Address: 6145 Carrier Dr, Orlando, FL 32819-8254
Region: United States > Florida > Central Florida > Orlando
Price Range: $224 - $444 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westgate Palace Resort 4*
Number of rooms: 408
Reservation Options:
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Also Known As:
Westgate Palace Hotel Orlando
Westgate Palace Orlando
Westgate Palace Resort Orlando, Florida
Hotel Style:
#36 Top resorts Hotel in Orlando
#47 Luxury Hotel in Orlando
#126 Business Hotel in Orlando
#165 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Westgate Palace Resort staff and other travellers.
111 questions
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Questions? Get answers from Westgate Palace Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be careful if you stay........”
 of 5 bubbles marksD4070EL, 20 Feb 2017 | Read review
“go elsewhere”
 of 5 bubbles donmorrell, 13 Feb 2017 | Read review
“all rooms are great”
 of 5 bubbles 98rickp, 13 Feb 2017 | Read review
“Tower A Lake side as high as you can get.”
  • Veiw from 1707A
 of 5 bubbles aaplus, 12 Feb 2017 | Read review
“the 18th floor had a beautiful view. Fast, easy elevators. Quiet in February.”
 of 5 bubbles 2013Spartanmom, 12 Feb 2017 | Read review
5 of 5