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Westgate Lakes Resort & Spa

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5,305 Reviews from our TripAdvisor Community

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Showing 3,926: English reviews
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Tampa, Florida
Reviewed yesterday NEWvia mobile

Very Dissatisfied! Not Properly Informed Of The floor plans after asking Twice at the front desk and once with the 1-800 customer service representative. Looks beautiful on the outside but it's not what it seems.

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Helpful?
Thank Dycek
Pittsburgh, Pennsylvania
Reviewed 2 days ago NEW

The coffee mugs in the room are rather small, especially for a serious coffee drinker! So, I called guest services to see if they had anything larger. Negative. About an hour later, Richemonde Demos, Westgate staff, sent a huge mug and birthday card, signed by a bunch of other folks, from their gift shop (I did tell her earlier it...

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Helpful?
Thank drjdotter
West Coast (of Lake Michigan)
Reviewed 2 days ago NEW

I've stayed at various Westgate resorts about a half-dozen times over the years, but only once before at Westgate Lakes, when it was fairly new. The location of the resort is very good as it's only about 10-15 minutes from all the major attractions in the area. All interactions with staff-- both prior to arrival and during our stay-- were...

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Helpful?
Thank ChaosTheory
Baños, Tungurahua
Reviewed 2 days ago NEWvia mobile

We had a lovely time in Orlando. Although it was pretty cold in December. The Westgate resort has very spacious and comfortable apartments with all you need for a vacation. We even had washing machine and dryer, a coffee machine, a very nice kitchen and a balcony to relax and read. The sofa bed could improve as it was a...

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Thank SashaNicole1977
Reviewed 4 days ago NEW

I stayed here as part of corporate group reservation for a conference. This place has its pros and cons (below). Might work out OK for a family vacation, specially if mixed with full days at the park. I would not recommend it for business travelers. Cons: - Some of the rooms share air conditioning units with other units. I had...

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Thank MrMigster
Reviewed 5 days ago NEWvia mobile

I was just recently in Orlando and stayed at this lovely resort. I was pleasantly surprised at how beautiful the site was after seeing many bad reviews on the resort. Upon my arrival I was greeted with smiles by the staff who rushed to help me with my things and get me to where I needed to go in order...

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1Thank Amanda S
Midland, Canada
Reviewed 6 days ago NEWvia mobile

Beautiful hotel! Unfortunately we spent most of our time at Disney so we did not get to take full advantage of it but it was really nice and clean! Loved that we got a washer/dryer it definitely came in handy!

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1Thank tr0uta
Leamington Spa, England, United Kingdom
Reviewed 1 week ago via mobile

Given 4/5 because for what it actually does, it does well. But what it isn't, is a hotel. There is no onsite restaurant, pub, or many other facilities - I did spot a gym and there is a cafe in reception and a shop within the complex. I'm from the UK but the actual site is BIG, I'm not sure...

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Helpful?
Thank Reyno84
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for staying with us at the Westgate Lake Resort and Spa. It thrills us to learn that you thought the room accommodations was “the best and the largest you’ve slept in.” We regret that you felt the resort fee was unreasonable as it does cover property amenities like access to the pools, fitness center, shuttle to attractions, and...

Harrison Hot Springs, Canada
Reviewed 1 week ago

Our stay was booked as a recommended accommodation in conjunction with an event at the convention centre. After viewing the hotel website, I thought we would enjoy our stay. Unfortunately, the room photos on the website were not representative of what we actually received. Here is a summary of the good and bad. First, the good... - Location - convenient...

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Helpful?
1Thank 86Shelbygirl
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Your comments are appreciated and welcomed. We are saddened to see that you may have had some concerns with your visit. Please be advised that we are working very hard to better ourselves for our guests by renovating many of our buildings. We would be happy to offer one of our already updated units, availability permitting. Our staff would also...

Nassau, New Providence Island
Reviewed 1 week ago

I stayed at this location this weekend and the hotel/timeshare was great. This Location has security checkpoints, restaurants, activities, and a private island on the Lake. The amenities includes full kitchen,bathroom with Jacuzzi, microwave, fridge and private balcony. This location is also in prime shopping area and theme parks right in the middle.

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Helpful?
Thank Lashawn B
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Your comments are appreciated and welcomed. We are pleased to learn that you were able to take advantage of all that our resort has to offer, including our security, dining, amenities, and prime location. We hope to have the pleasure of serving you again during your following Orlando visit! Nat

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Conference Facilities
Official Description (provided by the hotel)
Westgate Lakes Resort & Spa in Orlando, Florida, provides guests all the comforts of a fully furnished home! All villas are non-smoking and range from Studio Villas with kitchenette and large jetted tub that sleep 4 to spacious Four-Bedroom Villas with full kitchen plus two kitchenettes that sleep up to 16, all within minutes of Orlando's world-class theme parks and tourist attractions. With scheduled shuttle service to Disney, Universal, SeaWorld and the Orlando Premium Outlets, 7 pools, full service Serenity Spa, Marketplace, Smokehouse Grill restaurant, Sid's Bistro serving Starbucks, extensive Activities program and lakefront Marina there is sure to be something for everyone. Westgate Lakes Resort & Spa is also pet friendly, allowing one pet under 60 lbs (fees apply). Come enjoy your Orlando vacation in comfort at the Westgate Lakes Resort & Spa! ... more   less 

Additional Information about Westgate Lakes Resort & Spa

Address: 10000 Turkey Lake Road, Orlando, FL 32819-8007
Region: United States > Florida > Central Florida > Orlando
Price Range: $146 - $342 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westgate Lakes Resort & Spa 4*
Number of rooms: 2000
Reservation Options:
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Also Known As:
Westgate Lake Resort Spa
Westgate Resort Orlando
Westgate Lakes Florida
Westgate Lakes Hotel Orlando
Westgate Lake Resort Orlando
Westgate Hotel Orlando
Westgate Lakes Orlando
Westgate Lakes Resort & Spa Orlando, Florida
Hotel Style:
#30 Spa Hotel in Orlando
#45 Top resorts Hotel in Orlando
#53 Luxury Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Westgate Lakes Resort & Spa staff and other travellers.
263 questions
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Rhode Island
9 days ago

See all questions (263)

Questions? Get answers from Westgate Lakes Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Use the express check-out boxes to avoid having to check out at the main office.”
  • Unidentified, dried
  • Under bathroom sink counter
  • Exterior shower
 of 5 bubbles ChaosTheory, 26 Feb 2017 | Read review
“Ask for a recently updated room.”
  • Shared vestibule.
 of 5 bubbles 86Shelbygirl, 20 Feb 2017 | Read review
“Check your room for ROACHES”
 of 5 bubbles Smique411, 17 Feb 2017 | Read review
“Stay elsewhere.”
 of 5 bubbles annettec421, 15 Feb 2017 | Read review
“Upper floor rooms that face the lake will see the Disney fireworks at night”
 of 5 bubbles Jkdusty, 15 Feb 2017 | Read review
5 of 5