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DoubleTree by Hilton Hotel Orlando East - UCF Area

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#17 of 335 Hotels in Orlando
Certificate of Excellence
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DoubleTree by Hilton Hotel Orlando East - UCF Area
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659 Reviews from our TripAdvisor Community

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Dearborn, United States
Reviewed 3 days ago NEW

I was double charged for my stay. I advance purchased when I made the reservations weeks ago and was charged again the day I checked in (Friday). I brought it to the front desk manager's attention (not David, someone else) and he was very dismissive and told me to call back on Monday and speak to someone at corporate. I...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank nawaale
Fort Lauderdale, Florida
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

We had the good fortune of meeting Kimmy Camacho (food/beverage breakfast mng) who epitomizes customer service and satisfaction. Once she became aware of some special concerns we had, she immediately ensured we were taken care of with friendly, effective, and efficient service. Kimmy made our stay amongst the best we have ever had via her positive attitude and commitment to...

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Helpful?
1Thank longshadow
About Hotel's Favourite Review
AmandaDT-UCF, Public Relations Manager at DoubleTree by Hilton Hotel Orlando East - UCF Area, responded to this review

Dear longshadow, We greatly appreciate your positive feedback with our breakfast team! This is what we are here for to anticipate and accommodate all your needs. I am so happy to hear that Kimmy, Lenee, Karen, Enis and Will were able to Make It Right for you. They are a great part of our team and will be very happy...

İstanbul
Reviewed 6 days ago NEW

Thanks to All Staff, especially from asked department to Miss Tiffany and fenotip desk to Miss Aisha and from breakfast saloon to Mr Diego. It was a safe area close to UCF arena and university. We were 15 people in 5 Rooms and We enjoyed Our stay.

Review collected in partnership with DoubleTree by Hilton
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Thank Erol-1976
Wayne S, General Manager at DoubleTree by Hilton Hotel Orlando East - UCF Area, responded to this review

Dear Erol-1976, Hosting your group was indeed our pleasure and we thank you for letting us know that your nine day experience was enjoyable. We also appreciate your commendations for our sales manager, Tiffany, our desk agent Aisha, and Diego, our restaurant server. We look forward to welcoming you back for another stay at the DoubleTree Orlando East - UCF...

Reviewed 1 week ago via mobile

The hotel looks nice, although rooms are small, I can say it's clean but, to walk into my room and my wife have to fight cockroaches is ridiculous!! The people at the front desk only apologized and offered to come "clean up" the bugs that we had already killed! Then we were offered a free breakfast...no thanks, who knows what's...

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Thank Michelle S
Wayne S, General Manager at DoubleTree by Hilton Hotel Orlando East - UCF Area, responded to this review

Dear Michelle S, We are very thankful for your review and want you to know that we are very sorry and apologize again for your poor experience. Please know that we are taking all of the necessary steps to address this immediately and will not return this room to available inventory until it has been treated and is completely ready....

Knoxville, Tennessee
Reviewed 1 week ago

This was a conference hotel and we went down a bit early to take advantage of some much needed down time. The staff was great! From the front desk, to the cleaning staff to the wait staff in the restaurant. Thank you all so much.

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Helpful?
Thank Sabrina P
Wayne S, General Manager at DoubleTree by Hilton Hotel Orlando East - UCF Area, responded to this review

Dear Sabrina P, We applaud your decision to arrive early for some rest & relaxation. Thank you for your review and for mentioning your favorable impressions of our front desk, housekeeping and restaurant staffs. Wayne Stelling General Manager

Pembroke Pines, Florida
Reviewed 1 week ago

Services were very good, but the room seemed very small. It felt like an upscale Motel. One of the two double beds was only a foot away from the wall. I've never been given bottled water when checking in at a hotel. My wife thought it was a suggestion that the room was so far away that we may need...

Review collected in partnership with DoubleTree by Hilton
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Thank Mfsfcf
Wayne S, General Manager at DoubleTree by Hilton Hotel Orlando East - UCF Area, responded to this review

Dear Mfsfcf, Thank your for your review and disappointed that you felt a bit cramped in your guestroom. I would encourage you to call our CARE Line and we will do all that we can to Make It Right and ensure that you are comfortable with your room assignment. We are pleased to offer all of our guests water during...

Zurich, Switzerland
Reviewed 1 week ago

Having stayed at this property before I knew it would exceed expectations and it did. I will certainly stay here again on future trips to Orlando for business. Although not located near the theme parks it is convenient to the airport and to UCF.

Review collected in partnership with DoubleTree by Hilton
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Thank Ted W
AmandaDT-UCF, Public Relations Manager at DoubleTree by Hilton Hotel Orlando East - UCF Area, responded to this review

Dear Ted W, I truly appreciate your positive review for the DoubleTree By HILTON ORLANDO EAST- UCF AREA. Exceeding our guests expectations is what we strive to accomplish. I am very happy to hear that we will be seeing you again in the future. Thank you Amanda Crawford

Tallahassee, United States
Reviewed 1 week ago

Clean, secure and all necessary creature comforts. Part of a business meeting. Did not like location on the campus of UCF. Most eateries were set up to cater to students with no fine dining anywhere in the vicinity, hotel included.

Review collected in partnership with DoubleTree by Hilton
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1Thank John B
AmandaDT-UCF, Public Relations Manager at DoubleTree by Hilton Hotel Orlando East - UCF Area, responded to this review

Dear John B, I appreciate your feedback for our surrounding area restaurant selections. We strive to Make It Right for all our guests. When you stay with us again, I would suggest for you to take advantage of CARE line, which allows are guests to speak with one of our knowledgeable team members and Make It Right for you. Thank...

nj
Reviewed 2 weeks ago

I am upset with Doubletree. stayed nights of march 7,8. told them I was not checking out , but was going to check on flights (because of storms) back to nj night of march 9. would call them if I was going to indeed checkout (before 11am). as it turned out, I could not get a flight so I returned...

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Helpful?
Thank Donald M
AmandaDT-UCF, Public Relations Manager at DoubleTree by Hilton Hotel Orlando East - UCF Area, responded to this review

Dear Donald M, I appreciate your feedback on your stay here at the DoubleTree By Hilton Orlando East - UCF Area. I am very sorry we did not meet your expectations during your stay. Our Front Desk Director David, will be reaching out to you as well. We strive to Make It Right for all our guests. Thank you Amanda...

Miami, Florida
Reviewed 2 weeks ago via mobile

Very clean room! Very clean restroom! The pool seemed a little dirty from the window only stayed one night! Staff was really nice! I can only speak on behalf of my short stay. Would recommend it to anyone.

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Helpful?
Thank Esper R
Wayne S, General Manager at DoubleTree by Hilton Hotel Orlando East - UCF Area, responded to this review

Dear Esper, Thank you for your review and for pointing out that your guest room and guest room bathroom was very clean. The outdoor pool does sometimes pick up debris on windy days and we do have a third party that provides service several times throughout the week. Thank you for recognizing our staff and also for your recommendation. Wayne...

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Near DoubleTree by Hilton Hotel Orlando East - UCF Area

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Close to the University of Central Florida, this full-service DoubleTree offers stylish and spacious guest rooms with complimentary WiFi and ergonomic work space. Suites are also available for additional space and amenities. Guests enjoy the outdoor pool and patio, onsite bar and restaurant, fitness center, business center and more. Event space and catering is available for weddings and meetings. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Orlando East - UCF Area

Address: 12125 High Tech Avenue, Orlando, FL 32817-1426
Region: United States > Florida > Central Florida > Orlando
Price Range: $144 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — DoubleTree by Hilton Hotel Orlando East - UCF Area 3*
Number of rooms: 242
Reservation Options:
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Also Known As:
DoubleTree By Hilton Hotel Orlando East - UCF Area Florida
Hotel Style:
#9 Best Value Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Orlando East - UCF Area staff and other travellers.
18 questions
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Nassau, New Providence Island
United States
Pembroke Pines, Florida
5 months ago

See all questions (18)

Questions? Get answers from DoubleTree by Hilton Hotel Orlando East - UCF Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“On University of Central Florida campus close enough to the attractions in the Orlando area be prepared for the toll booths”
 of 5 bubbles 157sabrinap, 16 Mar 2017 | Read review
“Hilton Honors floor is awesome. The kids will love the snack area!”
 of 5 bubbles larrysJ9785FP, 6 Mar 2017 | Read review
“Room (#240) overlooking the pool was an "inside" room and was very quite”
 of 5 bubbles JR898, 20 Feb 2017 | Read review
“Use the Hilton app to select your room in advance.”
 of 5 bubbles gak777, 13 Feb 2017 | Read review
“Stay on the top floor; Rooms on the backside of the hotel overlook the pool, trees and a lake”
 of 5 bubbles StivS281, 18 Jan 2017 | Read review
5 of 5