Coco Key Hotel And Water Park Resort
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About
Welcome to Coco Key Hotel and Water Resort – where family fun meets tropical paradise! Close to major theme parks and shopping, our resort is Orlando's first canopy-covered water park, boasting 14 thrilling flumes, including "The Boomerango" for a 60ft adventure that ends with a splash in our heated outdoor pool.
Our 6,000 sq.ft. arcade is a gamer's dream with 50+ latest video games. With 391 well-appointed guestrooms, amenities like free local calls, coffee/tea makers, and 37" plasma TVs with ESPN, we've got your Orlando stay covered.
Enjoy complimentary transportation to Universal, SeaWorld, Aquatica, and Wet n' Wild with our free area shuttle. For the kids, there's a kids club and daily activities.
Dive into fun at Coco Key – your gateway to Orlando excitement!
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Fidelia at the front desk provided above and beyond service. Very friendly, knowledgeable. Amazing.
Would recommend to anyone traveling solo or with family.
The hotel is well situated to theme parks, groceries, and dining. It's about a 15-20min car ride to Disney and about a 5-10min car ride to Universal. The hotel also offers a complimentary shuttle bus to Universal which was great
**NOTE:you need to book the shuttle the day before to ensure a spot on it. Otherwise it's based on availability and from experience it can get super packed***
Because it was unseasonably cold we did not use the water park, but it looked cool and something for kids and the family to do.
The hotel room itself was kind of gross. Like it wasn't outright dirty... But it was definitely in need of a renovation. The couches had weird stains on them, the carpet felt gross to walk on, the bed spread also had stains on it, and the toilet paper holder was coming off the wall; it's a budget hotel so you do get what you pay for... Just make sure your expectations are realistic if you choose this place. However, other rooms in different sections of the resort did look like they were renovated since they had nicer lighting and hardwood floors. The house cleaners did a great job of making the bed, giving fresh towels, toiletries, and cleaning the garbage every day!
Overall it served its purpose as a place to sleep after busy days at the amusement parks and the workers were awesome.
Our check-in was fairly uneventful once our turn came, but our room was quite dirty as well. We had one of the more expensive rooms facing the pool. There was sand all over the floor and on the beds. The bed sheets had black marks (dirt) on them, which really stood out since the sheets were white. There was hair all over the tub and walls in the bathroom. Housekeeping made the beds each day and took out the trash but never cleaned the room in the five days we were there. Housekeeping left us no towels and no rags on two separate days and we had to call the front desk and ask for them.
The biggest problem was our room had no hot water in the room on two separate days. Both days we noticed it when we went to take showers in the morning, and they had to send someone from "engineering" out to figure out what was going on. The first time that happened it took them 45 minutes to figure it out. Needless to say we missed our shuttle to Universal that day. The second time it happened they had it fixed in 15 minutes.
This is not the most expensive place on the strip, but for what it costs, basic expectations should be met. I would say the hotel failed at meeting basic expectations. I could not recommend this place.
Also, our room was filthy when we arrive (floors and bathtub), our socks were black and we had to wash the bathtub before using it. Thank God for the housekeeper we had on the 2nd and 3rd day, she did an awesome job when I asked her to do a deep cleaning. Unfortunately, she wasn't scheduled for our Room #5101 on departure and the new assigned women ended up with the $20. I spoke of my concern about the tip given to the wrong housekeeper, but apparently it could not be retrieved and given to the housekeeper that deserved it, which I believe is wrong since the housekeeper we had until departure did a wonderful job. I would love to find out her name if possible. The front desk person tried to find out for me, but they gave him the name of a male, our housekeeper was a female. Hence, I don't want another individual getting the $20 for acknowledgement on this site.
One last thing, the beds; they made so much noise when moving around on it which was especially annoying during the night. It felt as if they mattress was going to come off some spring.
The rooms/appliances need an extreme upgrade and re-caulking of bathtubs as they are full of mold (unhealthy)...maybe try using some Tylex mold & mildew remover when cleaning. The $573.00 (approximately) paid, was not worth it. Until they do some serious upgrading/remodeling, I do not recommend the hotel to anyone.
As for the hotel food/restaurant - not worth the price for the Buffett at breakfast. There are so many people rushing in to load their plates that half the food is ever eaten and the guy checking us in wasn’t a very friendly person. I’m fact, he had the same attitude in the game room. I’m not naming any names, but definitely something for the managers to review with their team members.
Our room was a double bed and perfect for our size. However, our AC was not working correctly and leaked making the carpet wet. Once we called the staff came immediately and helped fixed the AC. It still didn’t work to its perfection but it was manageable. Also, the bath towels are cheap. Basically you need several to dry yourself and avoid leaving white flurries in your hair and face.
As for the bars and drinks for adults - definitely hooked up the parents to have good drinks. We topped our bartender well as she made some bomb drinks.
Be expected to wait at every restaurant you go to and be patient. Florida is struggling with staff just like every state due to lazy people not wanting to work and get free money. So, don’t get upset when McDonalds, Taco Bell, IHOP, CICI’s, etc puts you on a hour wait list just to eat. We decided to go to Walgreens and get chips, bread, water, etc to save and eat sandwiches at times to help with expenses and time to eat.
In all we had a great time and looking forward to going back.
The room was updated, but I don’t think the room maid swept the room. There were bits of grass behind the door and by the air conditioner. Kind of ruined the clean feeling. With that as the exception the room was nice and clean. Don’t get rooms near the hotel pool (which is separate from the water park) unless you are okay with hearing music 8am-10pm. Lots of people walked by our room heading to and from the pools and we could hear music all day. If I were to stay here again we would ask for a room further away from the action.
We really enjoyed the big red water slide. High adrenaline and fun for adults. Maybe too scary for some of the kids but that’s okay since there are other less scary slides. Not much to do in the pools, but we hung out for a while anyway.
This hotel is right on the international drive strip. We got to see into Universal’s water park when we were waiting in line to go down the slide.
The main reason we stayed here was because our hertz car rental is based in this hotel. We picked up and dropped the car off here. Very convenient.
Roughly 10-15 minute drive from the airport.
"Weekend the hotel water park and pool get very busy. Good location on international drive"Read full review
"Don't forget to ask for an iTrolly pass and also book for the Universdal shuttle bus."Read full review
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