Shout out to Jose he was very helpful & answered all my questions awesome guy!! I would definitely recommend this place to all my friends and family and most definitely would come back on our next family trip. Thanks Jose
I read a LOT of reviews prior to booking our trip and almost went with another, more expensive, hotel nearby. I am really glad that we gave this place a chance. My boys (12 and 10) and I stayed here for 9 nights at the end of February. We booked through Cancelon (via this site, Tripadvisor) at a discounted rate from the hotel. I was initially concerned after booking because I read some bad reviews about Cancelon, but our experience was good. I called the hotel several weeks before our trip and they had all of our information already. Check-in was very smooth and the lobby area was very clean (and it seemed like there was always someone in there cleaning). My only complaint about the lobby was the desk that they have selling "discounted" theme park tickets, which is just another one of those time-share grabs, though at least the guy that caught us on the way in wasn't super aggressive. Our room was in building 3 and facing the parking lot, so there wasn't any noise from the waterpark or pool area. We were in an end room, and we never heard much noise coming from the hallway or the room next to us. The room itself had clearly been given a facelift recently; there was fresh paint on everything (door jambs still taped up) and the vinyl flooring looked nice and new. The room was very clean, we never had any issue with any type of bugs or anything. The beds were comfortable and we all slept well during our stay. Not everything was perfect, though for what we paid our expectations weren't incredibly high. There did seem to be some electrical issue, in that the fridge and microwave only worked when the lights were turned on, so we never really were able to store anything in the fridge (was very small anyhow, no freezer part). The room also didn't have many power outlets (and only one USB). The shower worked very well, always nice hot water. The drain was slow, but it didn't hurt us to stand in a little water while taking our showers. The resort itself was well laid out and they had everything we needed. The hotel pool outside of the waterpark area we used several times a day and the kids always had fun. They often swam right until the pool closing at 10 pm and we never had any issues with any inappropriate behavior. The only negative was that the hot tub/spa was closed during our entire stay. We were told it was being refurbished, but there was never anybody out there doing anything to it and it had clearly been out of order for a while prior to our stay (was full our dirt and leaves). The hotel had a decent laundry room with plenty of almost new washers and dryers that take cards. There was also a fairly large arcade with a lot of good games, though my kids ended up mostly just playing Injustice or pool. The actual water park was more substantial than I thought it might be and was more than enough for us. They went on the larger tube slides several times, mostly spent the rest of their time in the middle pool swimming. The breakfast buffet was very good and had tons of choices, though we only ate there on two days (other days we walked down to Dunkin or IHOP/Denny's). Overall, we would definitely recommend this resort to other people and will stay here again if the opportunity presents itself. Looking back at some of the less positive reviews after having been here, it seems like perhaps some people just don't manage their expectations very well, especially based on the value present.…
Jose was so helpful, explained everything to detail , answered all my questions , super fast , and very kind , definitely great to be fretted and helped by and excellent receptionist . This are the kind of people that make a vacation enjoyable.
We always love to come to coco key! Check in was a breeze with Jose, even on a busy Friday afternoon. Our family appreciates all of the hard work everyone does here. Thank you so much! We will be back again and again
I had an amazing time at coco key. Customer service was excellent thanks to Jose from front desk. Anyone who comes to visit please ask for him for the best vacation from the start. He is very professional and goes the extra mile for his customers. 100% recommend.