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Walt Disney World Swan and Dolphin

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Walt Disney World Swan and Dolphin
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4,671 Reviews from our TripAdvisor Community

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Showing 4,268: English reviews
cumbria
Reviewed 29 September 2014

i have just returned of my holidays and staying at the swan hotel I booked this hotel as I have stayed here before when my little lad was 6 months old the reason being is that you can walk 10 min s to epcot or Hollywood studios and saves you going on the bus with your strollers .he is now...

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Helpful?
2Thank sandra h
WDWSDExecutiveOffice, Guest Relations Manager at Walt Disney World Swan and Dolphin, responded to this review

Thank you so much for your outstanding review. We look forward to welcoming you back in March!

Cincinnati, Ohio
Reviewed 29 September 2014

My family moved to this property after an AWFUL experience at the Vistana Villages. Needless to say moving moving hotels after 9 hours of travelling with a two year old and a less than thrilled wife can be challenging. Dustin and Jessica made sure we got a great room with no hassle. I cannot say enough good about this newly...

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Thank Ageorgin2896
WDWSDExecutiveOffice, Guest Relations Manager at Walt Disney World Swan and Dolphin, responded to this review

Thank you so much for your kind review. We are so happy that you enjoyed your stay! You are correct, our iconic resort is quite large, offering plenty of spaces to relax and enjoy. We truly appreciate your kind words about our Cast Members. In the occasion that we need to provide extra assistance to our guests in order to...

Ilkeston, derby
Reviewed 29 September 2014 via mobile

I expected more being a disney hotel. I was expecting perfect rooms and unbelievable clean. This is not what I was met with. The hotel itself it not to bad. Good atmosphere and nice decor BUT it stinks everywhere of cinnamon!! Over-powering!! The rooms were not good. It was dirty, the beds were comfortable but the pillow where like air....

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Helpful?
2Thank XStark1ll3rX
WDWSDExecutiveOffice, Guest Relations Manager at Walt Disney World Swan and Dolphin, responded to this review

We are deeply disappointed that you did not enjoy your stay with us. We do want to share that we are about to embark on a beautiful refresh and redesign of all of our guest rooms. We appreciate you giving our resort a visit and hope that you may consider revisiting our iconic resort in the future.

Reviewed 29 September 2014 via mobile

We just came back from a few days at the Dolphin. I will start by saying we are pass holders and fla residents so we go to Orlando quite often. After reading the reviews I was a little skeptical about staying here but we got a great rate and I couldn't pass it up. I have to say I was...

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Helpful?
3Thank Kristin W
WDWSDExecutiveOffice, Guest Relations Manager at Walt Disney World Swan and Dolphin, responded to this review

Thank you so much for your fantastic review. We are so happy that overall you enjoyed your stay! As the only Starwood Resort on Walt Disney World property we are proud to offer many Starwood amenities and special Disney benefits. And, as you experienced, our location is fantastic! We also would like to share we are embarking on a beautiful...

Reviewed 29 September 2014 via mobile

This place embodied the belief and style of Disney! Polite staff, willing to do whatever it takes to make it a dream come true. Only hiccup is the valet staff, they are a mess with organization - but very polite! I think chaos comes to mind when dealing with the valet folks, I think some more bodies and a structured...

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Helpful?
1Thank MidwestTracking
WDWSDExecutiveOffice, Guest Relations Manager at Walt Disney World Swan and Dolphin, responded to this review

Thank you for your great review. We are so happy that overall you enjoyed your stay! It is disappointing to hear about your inconvenience with valet service, and will be sure to share your feedback with our staff. In the occasion that we need to provide extra assistance to our guests in order to resolve a concern, we aim to...

Washington
Reviewed 28 September 2014

Stayed here for a conference, meetings were at the dolphin but our group had room blocks at both dolphin and swan. Since there were two of us sharing a room, we requested Swan since their standard rooms have two bathroom vanities while Dolphin standard rooms have only one vanity. Dolphin conference rooms are a quick walk from Swan (less than...

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1Thank maifun
WDWSDExecutiveOffice, Guest Relations Manager at Walt Disney World Swan and Dolphin, responded to this review

We are so glad you stayed with us. As the only Starwood Resort on Walt Disney World property we are proud to offer many Starwood amenities and special Disney benefits. Our resort has a variety of room types and options. For example, at the Swan we do have rooms with two queen beds. We also would like to share we...

Reviewed 28 September 2014 via mobile

I checked in to the Swan tonight at 8pm for a conference, for which I reserved a room in June. I was told that 'housekeeping is behind' and that there were no rooms at the Swan available. I was told I had to check in at the Dolphin, while the couple next to me were told they cold wait for...

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2Thank margaret l
WDWSDExecutiveOffice, Guest Relations Manager at Walt Disney World Swan and Dolphin, responded to this review

First, thank you for taking the time to review your recent stay with us. Please accept our apologies for the disappointments you encountered during your visit. What you have described is certainly not our standard and we would like the opportunity to take proper corrective action and enhance your experience. Please contact us at ReviewManager@swandolphin.com. Please include your complete reservation...

Reviewed 28 September 2014 via mobile

I vowed never to return after my last stay at the sister property, but rumors of new renovation brought me back..Paid for a suite.. Asked for a newly upgraded suite.. Was accidentally put in a room that was not done.. Well half of it wasn't .. When the renovations are done this hotel will be one of the best on...

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1Thank MSM13018
WDWSDExecutiveOffice, Guest Relations Manager at Walt Disney World Swan and Dolphin, responded to this review

Thank you for contacting our executive office. One of the members of our leadership team has reached out to you, and hopes to connect with you soon. Thank you for being out guest and providing us with your constructive feedback. We look forward to welcoming you back in the future!

Reviewed 28 September 2014

I've stayed at the Dolphin 8 times over the years. It's proximity to Epcot and the Food and Wine is great, however I am checking out three days early and heading home because I cannot take anymore of this damp, clammy hotel. Maid service was below par, rooms are beginning to look tired and worn and it just isn't the...

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Helpful?
1Thank Lisa S
WDWSDExecutiveOffice, Manager at Walt Disney World Swan and Dolphin, responded to this review

Please accept our sincerest apologies for the disappointing condition of your guest room. What you have described is certainly not our standard and we would like the opportunity to take proper corrective action and enhance your experience. Please contact us at ReviewManager@swandolphin.com. Please include your complete reservation details and a copy of this review so that we can provide timely...

NYC
Reviewed 27 September 2014

Arrived at 1:10am at the Dolphin after a long trip on Friday. Three of us were in line at check-in. One person behind the desk suddenly decided to go on break, leaving only one person manning the check-in process. Check-in should take, at most, 2-3 minutes, perhaps 5 if there's a problem, yet at 1:45am, I was still standing there,...

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Helpful?
Thank TwinComanche
WDWSDExecutiveOffice, Guest Relations Manager at Walt Disney World Swan and Dolphin, responded to this review

Thank you very much for your review. We are so happy that overall you enjoyed your stay! It is disappointing to hear about your inconvenience during check in, and will be sure to share your feedback with our front desk staff. In the occasion that we need to provide extra assistance to our guests in order to resolve a concern,...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Walt Disney World Swan and Dolphin Resort is located in the center of Walt Disney World. Epcot and Disney's Hollywood Studios are just a boat ride or short walk away, with Magic Kingdom and Disney's Animal Kingdom Park nearby. Our hotel has free area transportation. We offer a unique blend of Disney benefits and Starwood amenities. ... more   less 

Additional Information about Walt Disney World Swan and Dolphin

Address: 1500 Epcot Resorts Boulevard, Orlando, FL 32830
Region: United States > Florida > Central Florida > Orlando > Lake Buena Vista
Price Range: $322 - $663 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Walt Disney World Swan and Dolphin 4*
Number of rooms: 2267
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Priceline, Hotels.com, Starwood, Odigeo and Jetsetter so you can book your Walt Disney World Swan and Dolphin reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Walt Disney World Swan And Dolphin Hotel Orlando
Walt Disney Orlando
Walt Disney Hotel Orlando
Swan Resort Disney
Disney World Swan Resort
Walt Disney World Swan Resort
Walt Disney World Swan And Dolphin Orlando, Florida
Hotel Style:
#27 Spa Hotel in Orlando
#37 Top resorts Hotel in Orlando
#47 Luxury Hotel in Orlando
#117 Business Hotel in Orlando
#118 Romantic Hotel in Orlando
#142 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Walt Disney World Swan and Dolphin staff and other travellers.
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Questions? Get answers from Walt Disney World Swan and Dolphin staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a renovated room.”
 of 5 bubbles illday77, 6 Dec 2016 | Read review
“while we didn't have a balcony there are rooms that offer one....”
 of 5 bubbles patmiller320, 30 Nov 2016 | Read review
“we had a standard room which was more than enough”
 of 5 bubbles 766adam, 30 Nov 2016 | Read review
“Ask for a resort view and a balcony”
 of 5 bubbles 791maryh, 29 Nov 2016 | Read review
“Near an Elevator, otherwise you might pass 65 numbers like we did.”
 of 5 bubbles kenr869, 28 Nov 2016 | Read review
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