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You know somethings up when you get to your room and find earplugs ready and waiting to be used. TRAIN.....,TRAIN...... TRAIN...... over and over again
Blowing that horn and keeping peeps safe, but keeping me awake. Geez
I won’t be back
...management is intent on pleasing not only in meeting requirements at lowest cost. Staff at checkin, restaurant, housekeeping all positively proactive, clearly there's good and involved management.
Stay (5 days) was during Hurricane Irma and for sure there were many extra stresses on the staff,...More
1 Thank PedroSpiller
Response from DTOrlandoDowntown, General Manager at DoubleTree by Hilton Orlando DowntownResponded 14 September 2017
Thank you so much, Pedro. We are happy to hear that you enjoyed your stay with us and that you found our location to be so convenient. Your loyalty to Hilton is appreciated, and we are glad that your room received such a good review....More
From the moment we arrived we felt welcome. Everyone had a smile the whole time we were there. We were offered cookies at check-in, took a swim in the pool, had a few drinks at the bar, and had dinner in the restaurant. It may...More
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Overall, there is nothing WRONG with this property. It's located centrally if you're looking for business district access. The parking garage is well lit and I didn't have problems navigating from there to the hotel itself. My pre-selected room wasn't available when I arrived, but...More
Response from DTOrlandoDowntown, General Manager at DoubleTree by Hilton Orlando DowntownResponded 4 days ago
Thanks for your feedback. I’m happy to hear that we were able to upgrade your accommodations when you arrived, and that you were pleased with the new room. We want you to have a great stay, and I’m glad that everything worked out so well....More
I posted my original review of this hotel about 2 1/2 years ago, and everything I'd written there is still accurate, including things like the highway and train noise, but I'm dropping my rating of this property down to 2 stars.
In my original review,...More
Response from DTOrlandoDowntown, General Manager at DoubleTree by Hilton Orlando DowntownResponded 5 days ago
It's always disappointing to hear when we fall short of meeting our guests' expectations. It is apparent that we missed several opportunities to improve your stay and we sincerely regret the difficulties encountered. We would have liked the opportunity to address these matters during the...More