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Hilton Orlando Buena Vista Palace Disney Springs

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Traveller (1603)
Room & Suite (657)
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Overview
  • Excellent34%
  • Very good28%
  • Average18%
  • Poor11%
  • Terrible9%
Travellers talk about
“disney springs”(700 reviews)
“island suite”(60 reviews)
“self parking”(223 reviews)
AMENITIES
Free Internet
Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Offers from Hilton Orlando Buena Vista Palace Disney Springs
Special Offer:Double Points, Every Stay
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Offers from Hilton Orlando Buena Vista Palace Disney Springs
Special Offer:Double Points, Every Stay
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (5,517)
There are newer reviews for Hilton Orlando Buena Vista Palace Disney Springs
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1,658
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987
590
525
Show reviews that mention
All reviewsdisney springsisland suiteself parkingpool areacharacter breakfastlazy riversmall balconyclose to downtownepcot fireworksthe buslobby barmagic kingdomshuttle serviceparksbalconiestransportationtheme
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11 - 15 of 5,231 reviews
Reviewed 1 week ago

Cons: King with view rooms do not all come with a balcony, despite the website stating it did. When asked for it hotel staff was rude and needed to escalate to manager. Buses to Disney were not official Disney buses and not always handicap accessible....More

Review collected in partnership with Hilton Hotels & Resorts
1  Thank tracibrower
Response from James G, General Manager at Hilton Orlando Buena Vista Palace Disney SpringsResponded 1 week ago

Dear tracibrower Thank you for your valued feedback. Our goal is to exceed your expectations by delivering an outstanding guest experience. I am greatly disappointed we were not able to achieve this goal duriyour stay and would appreciate the opportunity to speak with you further...More

Reviewed 1 week ago via mobile

Room still not ready at 8:30 at night. Manager did not even care. Would not recommend this hotel. Air not working properly in the room when they finally checked us in. Other customers at the front desk complaining about the same thing. Marco the front...More

3  Thank Donna D
Response from James G, General Manager at Hilton Orlando Buena Vista Palace Disney SpringsResponded 1 week ago

Dear Donna D Thank you for your valued feedback. I am sorry that you experienced challenges with front office service and with the air conditioning in your guest room. Our goal is to exceed your expectations by delivering outstanding service. I am disappointed we were...More

Reviewed 1 week ago via mobile

Beautiful grounds especially the pool area. Nice suite overlooking the pool. Staff very friendly and helpful. Highly recommend. Nice bar area and great for meeting up with colleagues. Good food in the restaurant. I would definitely come back.More

1  Thank Suzanne W
Response from Kendall M, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney SpringsResponded 5 days ago

Suzanne, Thank you for your review! We are thrilled to hear that our team members were able to provide exceptional service during your stay and that you enjoyed your accommodations! We are so happy you enjoyed your stay and we hope to welcome you back...More

Reviewed 1 week ago

I am in this hotel right now, on a Wednesday night, I'm on the 10th floor, and it's 1130 at night. The noise is bad inside my room, I can't watch TV without turning it up to an obnoxious level. I opened the door to...More

3  Thank rjcollinsrn
Response from James G, General Manager at Hilton Orlando Buena Vista Palace Disney SpringsResponded 1 week ago

Dear rjcollinsrn Thank you for your valued feedback. Our goal is to exceed your expectations by delivering an outstanding guest experience. I am deeply disappointed we were not able to achieve this goal during your stay and would appreciate the opportunity to speak with you...More

Reviewed 1 week ago

Hilton Orlando Buena Vista Palace Disney Springs was clean, comfortable, and I would highly recommend it for one person or for a family. There is a huge pool that separates the two buildings. There is a Starbucks on the first floor where you can buy...More

1  Thank Lael K
Response from Kendall M, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney SpringsResponded 5 days ago

Lael, Thank you for sharing feedback on your recent stay! We are so happy that you and your family enjoyed your stay with us in the middle of the magic. Be sure to check out all of the exciting new additions coming to Disney this...More

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About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free Internet
Hotel Amenities
Business Centre with Internet Access
Room Service
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$142 - US$340 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#49 Top resorts Hotel in Orlando
#56 Luxury Hotel in Orlando
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Details
Price range
US$142 - US$340 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#49 Top resorts Hotel in Orlando
#56 Luxury Hotel in Orlando
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
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Traveller (1603)
Room & Suite (657)
Pool & Beach (102)
Dining (59)
Business Centre & Event Rooms (15)
Amenities (13)
Family and Play Areas (4)
Questions & Answers
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jjean2333
17 May 2018|
AnswerShow all 3 answers
Response from ghsttalkwalk | Reviewed this property |
Yes...and a refrigerator and coffee or tea maker.
0
Votes
윤진 신
16 May 2018|
AnswerShow all 4 answers
Response from Suzanne W | Reviewed this property |
I don't think so but I'm only silver.
0
Votes
Room Tips
"Do not stay in the main lobby tower"
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"Avoid room 582 as the hallway looks down over the main lobby and it was extremely loud at night."
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"Stay away from rooms near elevators!"
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"We were on the 21st floor....hotel.service was wonderful and hotel employees all were cheerful and helpful!"
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