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Quality Inn & Suites

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Quality Inn & Suites
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577 Reviews from our TripAdvisor Community

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Showing 252: English reviews
Trinidad and Tobago
Reviewed 1 week ago

We booked this hotel from the 27th to the 30th of December for just us two. Victor worked the front desk that afternoon we came in, he was the greatest!! Made us feel very welcomed and checked us in. He was always welcoming every time we came back in and wished us well as we headed out. The room we...

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Helpful?
Thank Melisand3
Louis P, Assistant General Manager at Quality Inn & Suites, responded to this review

Dear valued guest, Thank you for your review and for choosing our hotel! I have shared your comments with Victor, and he joins me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same...

Orlando, Florida
Reviewed 2 weeks ago

Great welcoming stay , breakfast first class, overall 10 out of 10 service at reception was very helpful , booking tickets for parks in the hotel was an added bonus, plus a courtesy bus to and from Universal and Disney was a great saving on time and leaving no worry about taking your car or having to pay parking fee's

Review collected in partnership with Alpharooms
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Helpful?
Thank I5417CAdavidf
Giovanny G, General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, We are excited to hear about your great stay with us and we would like to thank you for taking the time to complete our online survey. We really appreciate the high score you gave us and your kind words specially about our staff. Thank you so much for your business and we look forward to seeing...

Reviewed 3 weeks ago via mobile

Stayed at motel for five days had a great time victor was the best he is very pleasant and was a,pleasure seeing him after a long day at the parks. Food was okay a normal contential breakfast. Only down fall pool was not open

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Helpful?
Thank karr710
Louis P, Assistant General Manager at Quality Inn & Suites, responded to this review

Dear valued guest, Thank you for taking the time to fill out our online survey with such positive feedback! I will be sure to let Victor know that he had a such positive impact on your experience. We're sorry you did not get to use the pool during your stay but we are so glad you enjoyed your stay and...

Niceville, Florida
Reviewed 3 weeks ago

Check in and check out was quick and easy. The free breakfast in the morning was great. The staff was polite and friendly. The room was clean and comfortable and the beds were made daily and were very comfortable to sleep in. I would have liked to have seen a table in the room to go with the chair. Overall...

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Helpful?
Thank msgtchuck
Louis P, Assistant General Manager at Quality Inn & Suites, responded to this review

Dear valued guest, We would like to thank you for taking the time to complete our online survey. It's so encouraging to receive a positive review such as yours. I'm so glad you chose to celebrate such a special occasion with us. Thank you so much for your business and we look forward to seeing you in the future. Kind...

Tampa, Florida
Reviewed 12 December 2016

I drove From Maine abt 20 Plus Hrs, I called Quality Inn on Windhover and Spoke to LOUIS, He was Outstanding and Told me to come on In, He Has What I was Looking For and the PRICE WAS GREAT, Mr Louis is a OUTSTANDING Seller and a asset to His Hotel, Wish they would hire more staff just like...

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Helpful?
Thank Roberto L
Louis P, Assistant General Manager at Quality Inn & Suites, responded to this review

Dear Roberto, Thank you for taking the time to fill out our online survey with such positive feedback! I'm delighted to know that I had a such positive impact on your experience. We take pride in our hotel and the services we provide, we're all so glad you enjoyed your stay and thank you for recommending our hotel. We thank...

Sheffield, United Kingdom
Reviewed 23 November 2016

Just got back today after 2 weeks at this hotel. This was our first trip to the States, so only had reviews to go on. Holiday booked through a travel agent. Our greeting was pleasant. Our room contained 2 large beds, en suite with complimentary toiletries, air con, microwave, fridge, coffee machine, tv and floor safe. Room was clean and...

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Helpful?
Thank 123Swimming123
Giovanny G, General Manager at Quality Inn & Suites, responded to this review

Dear valued guest, We are glad to hear about your recent staying at our hotel for the 2 weeks. It is nice to know that you were happy with all the amenities that our hotel has to offer and we appreciate every input you mentioned about our convenient location. Every feedback from our guests is very important to us, your...

Pensacola, Florida
Reviewed 15 November 2016

I was contacted three different times by Lewis, the front desk manager, prior to our arrivaI. Each time he wanted to confirm that we were still checking in on November 10. Each time I stated yes, the rooms were reserved with a credit card. On the final call, two days before check in, I expressed concern with the hotel since...

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1Thank SRGILES
Louis P, Assistant General Manager at Quality Inn & Suites, responded to this review

Dear valued guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, you and your group deserve a completely clean hotel room and you are right to expect...

Reviewed 9 November 2016

When we arrived I could smell the strong mildew and mold in the hallway by the elevator. The elevator smelled as well, and the floor were we stayed was much worse and they tried to cover the horrible smell with air freshener. It made me nauseous. Once in the room the stench of mold was overpowering! I immediately asked if...

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Helpful?
1Thank Khadija T
Louis P, Assistant General Manager at Quality Inn & Suites, responded to this review

Dear valued guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to meet your expectation. Your satisfaction is important to us and we appreciate guests who let us know when things aren't right so improvements can be...

Plantation, Florida
Reviewed 29 October 2016

We stayed here overnight for a trip to Halloween Horror nights. Overall, hotel was very nice. Under renovations, but clean and nice. Halls upstairs smelled like mildew and rooms were a little musty, but otherwise rooms and bed very cozy and clean. Free breakfast was filling and had many options. Our room had 2 full size beds and we got...

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Helpful?
Thank ScubaGirlEP7
Louis P, Assistant General Manager at Quality Inn & Suites, responded to this review

Dear valued guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us. We're glad you enjoyed your stay and we thank you for recommending our hotel. Thank you for your business and we look forward to seeing you next time you're in town! Sincerely,...

Toronto, Canada
Reviewed 26 October 2016

We've stayed at this property for years before checking into Disney. It's close to shopping and restaurants. This time we are only here briefly, not doing a Disney trip. The hotel is under renovations right now. Some of it is done. It's going to look great. It's very clean here, good breakfast and great value for money. Front desk staff...

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Helpful?
Thank Paula B
Louis P, Assistant General Manager at Quality Inn & Suites, responded to this review

Dear valued guest, We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. We thank you for your loyalty and we're very you enjoyed...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Interior Corridor Hotel conveniently located close to Universal studios and Holy Land . Amenities include Free Hot Breakfast, Wireless Internet and scheduled Shuttles to Area Theme Parks. ... more   less 

Additional Information about Quality Inn & Suites

Address: 5635 Windhover Dr, Orlando, FL 32819-7936 (Formerly Quality Inn & Suites Universal Studios)
Region: United States > Florida > Central Florida > Orlando
Price Range: $113 - $254 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 103
Reservation Options:
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Also Known As:
Quality Inn & Suites Universal Studios Hotel Orlando
Quality Inn And Suites Universal Studios
Quality Inn Universal Studios
Orlando Quality Inn
Quality Inn & Suites Orlando, Florida
Quality Inn Orlando
Hotel Style:
#138 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites staff and other travellers.
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Questions? Get answers from Quality Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the front are quieter”
 of 5 bubbles 123Swimming123, 22 Nov 2016 | Read review
“We like room to face entry as backs on to highway.”
 of 5 bubbles L5223NSpaulab, 26 Oct 2016 | Read review
“right side rooms were very quieter”
 of 5 bubbles margaritadelarosa33, 17 Oct 2016 | Read review
“I stayed on the 4 floor and it was very comfortable”
 of 5 bubbles mbaksh, 7 Sep 2016 | Read review
“Don't go for the ground floor rooms.”
 of 5 bubbles pnanch, 28 Aug 2016 | Read review
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