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Upside: The staff. From the front desk to the Bistro (restaurant), all were pleasant, engaging and helpful. Disappointments: This Courtyard is really showing it's age. While the lobby is updated, the rest of the hotel is really dated. Old carpet & furniture. My mattress sagged...More
Walked in at the last minute. Very clean room, with King size bed, very comfortable and quiet. Lighting in parking area very good. Modern fixtures in bathroom, we forgot our rubber mat for the tub. All staff very courteous. No daily newspaper. Small restaurant area...More
Response from CY_Orl_Maitland_GM, Guest Relations Manager at Courtyard Orlando Altamonte Springs/MaitlandResponded 5 days ago
thank you for taking the time to give us feedback about your recent stay. I am happy to hear you were pleased and were able to enjoy your stay. We hope to see you again next time you are in town. Thank you...More
So disappointed. No remote in the room. Stains on the carpet. The beds are not updated. We felt like we were in a low end motel at 200$ a night.
I’m a rewards member . Never again will I choose a Courtyard.
Shame on MarriottMore
Response from CY_Orl_Maitland_GM, Guest Relations Manager at Courtyard Orlando Altamonte Springs/MaitlandResponded 1 week ago
my sincere apologies about the inconveniences you encountered during your stay here. We pride ourselves on going above and beyond for our guests and I do apologize you feel your stay did not reflect that. I have spoken to the correct departments as...More
This is a difficult review. On the good side, the staff was very friendly and nice, service in the bistro was quick and Rada, who run the bistro through much of our stay was always helpful. Our room was OK and friendly with a very...More
Response from CY_Orl_Maitland_GM, Guest Relations Manager at Courtyard Orlando Altamonte Springs/MaitlandResponded 4 weeks ago
my sincere apologies about the inconveniences that you in countered during your stay. We pride ourselves on providing the best guest experience and it seems as though we have fallen short of your expectations. I will report back to the correct departments all...More
This place is absolutely disgusting. The beds look like Grandma's 50 year old lumpy bed. The furniture is cheap, and absolutely filthy. The water smells. I've never bee so disgusted with a hotel.
Don't be fooled by the newly looking lobby - the rooms are...More
Response from CY_Orl_Maitland_GM, General Manager at Courtyard Orlando Altamonte Springs/MaitlandResponded 3 November 2017
Thank you so much for taking your time to review our property and we are so sorry to hear that your stay wasn't up to your expectations. Please accept our sincere apology. I wish we could've addressed all your issues while at the...More
US$121 - US$211 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#110 Business Hotel in Orlando
Non-Smoking Rooms ,
Number of rooms
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United States >
Central Florida >
Also Known As
Courtyard Orlando Altamonte Springs / Maitland Hotel Orlando ,