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About
#20 of 69 hotels in Pensacola
Location
Cleanliness
Service
Value
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Everyone needs a place to lay their weary head. For travellers visiting Pensacola, TownePlace Suites Pensacola is an excellent choice for rest and rejuvenation. Well-known for its family-friendly environment and proximity to great restaurants, TownePlace Suites Pensacola makes it easy to enjoy the best of Pensacola.
Guest rooms offer a flat screen TV, a refrigerator, and a kitchenette, and TownePlace Suites Pensacola makes getting online easy as free wifi is available.
In addition, guests can enjoy a pool and free breakfast during their visit. As an added convenience, there is free parking available to guests.
During your visit, be sure to check out one of Pensacola's popular southwestern restaurants such as El Paso Mexican Grill, Tijuana Flats Burrito Co, and Cactus Cantina, all a short distance from TownePlace Suites Pensacola.
If you are interested in exploring Pensacola, check out an art museum, such as Pensacola Museum of Art.
Whether you’re travelling for business, pleasure or both, TownePlace Suites Pensacola is sure to make your visit to Pensacola one worth remembering.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Outdoor pool
Business Centre with Internet Access
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Family
Languages Spoken
English
Location
54Somewhat walkable
Grade: 54 out of 100
11Restaurantswithin 0.5 km
1Attractionwithin 0.5 km
Contact
481 Creighton Rd, Pensacola, FL 32504-6250
Getting there
Car HireSee all Pensacola car hire
256Reviews3Q+A37Room tips
Reviews
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Here for a funeral and actually thought the hotel was great to us. Angela at the desk went out of her way to show us compassion and make us as comfortable as possible. The hotel was fortunately quiet and we had several walkable dining options. Area, parking seems safe. Rooms could use a little updates, but overall ours was clean and we appreciated the 2 bedroom with living room and kitchen so we could stay together as a family.
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gigi Cassedy, Other at TownePlace Suites Pensacola
Responded 1 week ago
96sherrie, Thank you so much for letting us know what an amazing person Angela is! I am so glad that her compassion was able to help you through a difficult time. We rely on our great guest-like you! - to let us know how we are doing. The team appreciates your comments, and we look forward to your next stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Stayed a few nights while in town for work. I had stayed at Springhill Suites before, but hadn't at Townplace. It's like Walmart compared to Target. Smaller rooms, little less updated, a little dingier. But fine. Kitchenette with stovetop and big fridge. Carpet in the main area. Full sized toiletries in the shower (the shower gel was empty and never got refilled while I was there.) Hotel has coin laundry. Breakfast was offered, but it's prepackaged breakfast sandwiches, toast, cereal, etc. Not sure if before covid it was different. Small gym, one of the two treadmills was broken while I was there. Parking was tricky, seemed like there wasn't enough spots for the hotel, and it's adjacent to other hotels' parking lots. All in all it was fine, you can certainly do worse in Pensacola …
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Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gigi Cassedy, Other at TownePlace Suites Pensacola
Responded 2 weeks ago
Hanna718, Thank you for your feedback regarding your recent stay! I am glad that you enjoyed the Kitchenette with the fridge. I apologize that your shower gel was empty and that we neglected to re-fill it during your stay. Our breakfast has progressed quite a bit from Covid and should mirror our big brother Springhill Suites, I again, apologize if you did not get our tasty, scrambled eggs and protein. I will bring these comments to the attention of the team to resolve these issues. All in all, I am glad that you had a fine stay, and we look forward to you next visit to Pensacola.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Did someone say roaches yes indeed the do have roaches. Also I thought the room smelled like a wet dog . It hadn't been cleaned and boy this management team ,needs to get their act together. The room I was in wasn't clean unfortunate and it had a pea smelling mattress as a sofa bed . Poor up keep of this hotel ,and it needs to closed due to unsanitary conditions. However;, I am going to the Attorney Generals Office because this is just plain out nasty and flitty renting out rooms with uncleaned areas . Over charging people and having people sleep in fitty rooms . Management needs to be shame its going to be reported to cooperate and Better Business beaura.
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Date of stay: August 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gigi Cassedy, Other at TownePlace Suites Pensacola
Responded 18 Aug 2022
Dear rebeccap01113CN, Thank you for your review, Providing a clean comfortable stay for our guest is our utmost priority. I apologize that we failed to do so on your stay. We have shared your review with our team in the hopes to avoid these issues from happening again. I apologize, again, for your stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I left after asking to what what a room looked like. The room smelled musty like it hadn’t been used or cleaned in a while. Looking around the room it was a healthy hearted cleaning job. Roaches came out from behind the bed. No thank you!
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Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gigi Cassedy, Other at TownePlace Suites Pensacola
Responded 9 Jun 2022
435syt, I apologize that we were unable to accommodate you for a stay. It appears from your comments that you looked at a room but did not stay? Providing our guest with a warm comfortable stay is our many priority and it seems we failed to do so with you. Please feel free to reach back out to me if you would like to provide any additional feedback and we look forward to hosting you in the near future so that we can put this isolated incident behind us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel shares a parking lot with three other Marriott properties. The pool is actually in the front of the hotel next to the entry and the parking lot There are no barriers to the parking lot. Check in was smooth and the room was clean and nicely equipped. The T.V. was on a support arm that swiveled and adjusted in several ways. This was a very nice addition. There were no USB ports and no safe in the room. There was a large refer and freezer and small 2 burner stove. The room did have a reasonable amount of closet and storage space. The bed was comfortable, and the room was clean overall. The tub in the bathroom drained very slowly. When taking a shower, the water was quickly ankle deep. The breakfast was really rather dismal. It consisted of individually wrapped sausage biscuits that were dry and not very good, some cereals, oatmeal and fruit. Juice and small bottles of water were also available. On another day they had the sausage biscuits and some sort of pre=packaged waffle thing. The price point at which I reserved was reasonable, but I have seen this hotel charging several hundred a night. No way it is worth that kind of money. It had a good location with plenty of places to eat nearby. Not sure if I would choose this option in the future. The price would have to be right.…
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Date of stay: April 2022Trip type: Travelled on business
Location
Cleanliness
Service
Room Tip: High floor is always my preference.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gigi Cassedy, Other at TownePlace Suites Pensacola
Responded 5 Apr 2022
gscar35, Thank you for taking time out of your busy schedule to let us know how we are doing! Thank you for recognizing our clean and comfortable rooms. I apologize that you found our breakfast dismal, we are working on the new Marriott Breakfast offerings and hopefully on your next stay, our breakfast will be more to your liking. Thank you, again, for your review and we hope to make your next stay a 5/5.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very nice stay for 1 night. Amenities and room were excellent. The staff was very friendly. The hotel is nicely clean. I told the desk attendant this morning we would be returning. Booked through the Marriott website, and got a great rate. Juat off I-10. Easy off easy on.
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Date of stay: December 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Gigi Cassedy, Other at TownePlace Suites Pensacola
Responded 13 Dec 2021
AngelPC, Thank you for your kind review. We appreciate you letting us know that we are doing a good job taking care of our most important person, you, our guest. We share all of our surveys with our team and it is very rewarding to know we are doing a great job. Thank you again and we look forward to your return.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
larry2810 wrote a review Dec 2021
Boston, Massachusetts, United States26 contributions51 helpful votes
We stayed in room 303. The room smelled. Appeared to be clean but the smell made it impossible to enjoy. I mentioned this to the manager after we left. She didn't seem to care nor did there seem to be any plan to address the odor. There's a strong skunk odor on the outside of the hotel by the front door, too. I mentioned that to the front desk and they were aware but said they "wish they could do something about it".
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Date of stay: December 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gigi Cassedy, Other at TownePlace Suites Pensacola
Responded 9 Dec 2021
larry2810, Thank you for taking your time to leave a candid review. We strive to provide every guest with a warm and welcoming stay and it appears that , in your case, we failed to do so. Please accept my sincere apologies for the issues you had during your stay. We share all of our reviews with our team members so that this will be an isolated incident. Thank you, again, for your review and we hope that your next stay with us will be wonderful and issue free.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amber and GiGi were AMAZING!! They made sure we were comfortable and that everything was above standards. They made sure they went above and beyond. Great customer service! The best I have had at a Marriott by far!
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Date of stay: November 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Gigi Cassedy, Other at TownePlace Suites Pensacola
Responded 16 Nov 2021
tekeivap2020, Thank you for the amazing review! Amber was thrilled to see her name in print and we thank you for taking time out of your busy schedule to let us know that we are taking care of the most important person-you, our guest! We appreciate your recognition and look forward to your next stay! Safe travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff at TownePlace was some of the best I have experienced as a frequent Marriott guest. They constantly went out of the way to ensure I had everything required for a trip. I don't normally post about hotels, but the staff made all the difference. Highly recommended.
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Date of stay: October 2021Trip type: Travelled on business
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Gigi Cassedy, Other at TownePlace Suites Pensacola
Responded 19 Oct 2021
adampX7155QT, Thank you for the Fantastic review! We appreciate you and that you went out of your way to let us know that our staff made all the difference. You, our guest, is what motivates and drives us to succeed, thank you again and we hope your will be back to visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Loved the hotel! The rooms were great and the staff was wonderful (: Especially Ciara! She was so helpful and kind and always there when you need her! Definitely a great employee! also loved the gym and pool 😍 The hotel was very quiet, no loud guests or disturbances! Overall a great experiences!
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Date of stay: September 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gigi Cassedy, Other at TownePlace Suites Pensacola
Responded 8 Sep 2021
Dear Happiness14067174678, Thank you for your review for TownePlace Suites Pensacola! We are so glad that you loved the hotel. Thank you for personally recognizing Ciara, she is a fairly new addition to our team and you recognizing her hard work made the team feel good about the work they do! Thank you for your kind compliments. We hope to see you again in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$160 - US$193 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
towneplace suites pensacola hotel pensacola, pensacola towneplace suites
LOCATION
United StatesFloridaFlorida PanhandlePensacola
NUMBER OF ROOMS
98
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Claim Your ListingTOWNEPLACE SUITES PENSACOLA: UPDATED 2023 Hotel Reviews, Price Comparison and 82 Photos (FL) - Tripadvisor
Frequently Asked Questions about TownePlace Suites Pensacola
Which popular attractions are close to TownePlace Suites Pensacola?
Nearby attractions include Beautiful U Body Sculpting and Wellness Spa (0.1 km).
What are some of the property amenities at TownePlace Suites Pensacola?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at TownePlace Suites Pensacola?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at TownePlace Suites Pensacola?
Guests can enjoy free breakfast during their stay.
Is parking available at TownePlace Suites Pensacola?
Yes, free parking is available to guests.
What are some restaurants close to TownePlace Suites Pensacola?
Conveniently located restaurants include Cheddar's Scratch Kitchen, Coffee Guy Cafe, and Shrimp Basket.
Are there opportunities to exercise at TownePlace Suites Pensacola?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at TownePlace Suites Pensacola?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at TownePlace Suites Pensacola?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does TownePlace Suites Pensacola offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to TownePlace Suites Pensacola?
Many travellers enjoy visiting Crystal Ice Company Building (6.9 km).