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All reviewsshort walk to the beachprivate beachblue angels flymilitary familiessmall playgroundbeautiful vegetationblocked by treessteps leading downaviation museumfront deskexcellent lodgingyogurtlight housemain lobbysliding glasschest of drawershousekeeping supervisor
We have stayed at this lodge numerous times through the years and have witnessed the slow downhill spiral that hopefully management will finally come to grips with and take these reviews seriously (when patrons are all saying the same thing then it's time to take...More
3 Thank Keith B
Response from Carla G, General Manager at Navy Lodge PensacolaResponded 27 October 2017
Thank you for your feedback regarding your most recent stay. We are appreciate you mentioning the specific areas that we can work on to improve. If you are able to do so, please email firstname.lastname@example.org with your first and last name so we...More
The staff was nice and pleasant during both check in/out. Our room was in the main bldg room 222. Upon entering the room, there was a musty old smell. I placed the do not disturb/clean sign on my door on Day 1 and the housekeeper...More
Thank V L
Response from Carla G, General Manager at Navy Lodge PensacolaResponded 10 October 2017
Hello V L,
I do apologize about some of the issues you had during your stay. Guest satisfaction is our top priority. We appreciate the details in your feedback as we have already used this information to improve housekeeping and to take care of the...More
Have stayed here several times over the years, but it's showing it's age. This is the first trip we've stayed on the first floor in the main building. Not good. Heard the staff every morning setting up the breakfast buffet at 5 am. Then heard...More
Response from Carla G, General Manager at Navy Lodge PensacolaResponded 27 September 2017
Thank you for your feedback regarding your recent stay. We are in the process of identifying areas where our service can improve and your feedback will help us tremendously. We also sorry we did not meet your expectations during your stay. Thank you again...More
Rooms were pretty nice. Convenient location, especially if you like the beach. Free breakfast was ok. Like the room with a small kitchen. The cleaning crew left a lot to be desired. One day I had no wash clothes in the bathroom. One day I...More
Thank Steve R
Response from Carla G, General Manager at Navy Lodge PensacolaResponded 26 September 2017
Thank you for taking the time to provide feedback about your stay at Navy Lodge Pensacola. We are sorry about some of the service issues you had during your stay and they have been reported to the housekeeping department so that we can...More
I am adding to the review of Johnnie D., my mother. When entering the room, I noticed two dead roaches at the entrance of our room. That should of been a sign to us. The evening when I went to pull my bed sheet back...More
Thank Cathy W
Response from Carla G, General Manager at Navy Lodge PensacolaResponded 5 September 2017
Thank you again for bringing these issues to our attention. As stated in your mother's response, guest satisfaction is our top priority and we are sorry we did not meet your expectations. As discussed in our previous conversation, our team has done everything...More
I think it was the storms. I was there in mid-January this year and the water was not brown at all.
I am from an island and the water at the beaches there got brown whenever there was a storm or heavy rain.