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Pensacola Grand Hotel

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433 Reviews from our TripAdvisor Community

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Showing 427: English reviews
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Coastal Alabama
Reviewed 2 days ago NEW

The lobby is lovely, the staff is gracious and welcoming, the rooms were clean and restful. Unfortunately, the walls are paper thin. The first night, our neighbors came in at 3:30, and we could hear every sound they made- and they were up and talking and um, doing other stuff, for quite a while. The next night at 12:30 after...

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1Thank ugeauxgirl
Peterborough, Canada
Reviewed 5 days ago NEW

We read some not so good reviews about this place and I was concerned. But, honestly, the staff were great and the hotel provide us with two nights of very comfortable accommodation. We did ask for a room higher up and on the south side and that is what we received. It is true that the walls are thin and...

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Helpful?
Thank Finerway01
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Well thank you so much for your honest feedback, it is greatly appreciated. Thank you for choosing our hotel for your accomodations. We would like to see you again soon.

Columbus, Georgia, United States
Reviewed 1 week ago via mobile

I really wanted to like the hotel. I love historic type hotels like this and this one really stood out. If it weren't for the frequent trains screaming screeching and rumbling this would have been 4 stars and would have scored 5 if the beds werent so hard. If you opt to stay here, understand that you will not sleep...

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Thank Sky M
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for your feedback. We would like to apologize for the inconvenience. However, the hotel is located in the Historic L&N Train Depot, so now there is a freight train that runs behind the hotel. But we do thank you for staying with us.

Atlanta, Georgia
Reviewed 1 week ago

Pensacola Grand Hotel is a historic hotel nestled between a major highway and a railroad station in historic downtown Pensacola. It is within walking distance (across the street) from the Pensacola Bay Center. The front desk staff was quick, helpful and extremely friendly. This place has potential, but unfortunately has too many shortcomings for me to consider staying here again....

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Helpful?
Thank Adrienne S
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

First, we would like to thank you for your feedback, it is appreciated. However, we do have 24 hour security at the hotel. Safety for our guests is a priority of ours. We are aware of the "Permanently Closed" status on Google. Yes we were a Crowne Plaza as an IHG property and now we are independently the Pensacola Grand...

Dronfield, United Kingdom
Reviewed 1 week ago via mobile

Ask for a room on the side away from the train tracks - you get a lovely view of the convention centre and the sea. Everything about the hotel was great except that breakfast isn't included. The lobby area has beautiful antique lighting and a lovely clock. Everything was clean and very comfortable. Had no problem with noisy neighbours nor...

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Helpful?
Thank Chrisq2005
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

We would love to thank you so much for your wonderful and positive feedback on our hotel. It is greatly appreciated. It is good to hear that you enjoyed your stay with us and enjoyed your dining experience as well. We hope to see you again soon.

Pensacola, Florida
Reviewed 2 weeks ago via mobile

Great atmosphere,Hot shower, clean room, hallway and elevator.Carabas italian eateries is a ten min. Walk. bad.. bed too hard..a/c filter had not been changed. No breakfast for a $150 night. Parking is a 5 min. Walk.

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Thank Q4696YHtimh
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for your feedback, it is appreciated. We hope to see you again soon.

Los Angeles, California
Reviewed 3 weeks ago

Make sure you stay on the side of the Hotel opposite the train tracks, which gives you a view out past the convention center and the water. The lobby being the actual old train station is charming and fun. Staff was super helpful! thank you!

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Thank NursesRule
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you so much for sharing your feedback. We are glad that you chose our hotel for your stay and we hope to see you again soon.

Atlantic Beach, Florida
Reviewed 3 weeks ago via mobile

I try to provide honest and well rounded reviews. This hotel should never have received a high rating from a anyone. 1) Loud. Nestled in between an interstate and heavily used railroad tracks. Trains at all hours, whistles blowing. Trucks, cars and all other continuous loud sounds 2) Loud. Adjoining rooms have no sound buffer. 2 of our 3 nights...

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1Thank BrenKen1
Destin, Florida
Reviewed 4 weeks ago

When you first walk into the main part of the Hotel, you enter the Old Train Depot Station which takes you back to the Golden Era in design, including just a beautiful piano to the left, and old fashion seating on the right, could be dated back to the 40's. It's nostalgic and whimsical . For Events in Pensacola such...

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Thank Angelic2u
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you so much for your feedback, it is appreciated. We are glad that you enjoyed Pensacon and got the oppurtunity to meet people. We will be undergoing renovations in the future and hope to see you again soon. However, your feedback will be forwarded to management.

Panama City, Panama
Reviewed 4 weeks ago

We stayed here during a convention weekend, Pensacon. Booking the room was easy and affordable. The staff were all very friendly, check in was a snap. The room was very nice and clean, the bed comfortable. The hotel is directly across the street from the Pensacola Bay Center which made it very convenient for us. The front of the hotel...

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Helpful?
Thank mrsharay
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you so much for your positive feedback on our hotel. We are glad that you chose our hotel for your stay during Pensacon and we really hope you enjoyed Pensacon, as well. We hope to see yiu again before Pensscon 2018 or if not, we will see you then.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Pool
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Pensacola Grand Hotel, Pensacola s premier upscale hotel! Our hotel is located on the site of the Historic L&N Railroad Passenger Depot , which was built in 1912. The depot has been restored and now houses our lobby, CAVU lounge, 1912 Restaurant, Pandora's Skin & Beauty studio, The Tea Party gift shop, meeting rooms and the Grand Ballroom; creating charming ambiance. Our fifteen story, glass, guest room tower attached to the train depot offers breath taking views of Pensacola Bay and Historic Downtown Pensacola . We are pleased to offer the Crowne Plaza Sleep Advantage package in every room featuring comfortable new beds, guaranteed wake-up calls and sleep amenities. The Crowne Plaza Pensacola Grand Hotel is just off of I-110, Gregory St. in the prestigious downtown district, just 10 minutes away from Pensacola Regional Airport (PNS) and conveniently located next door to the Pensacola Civic Center . Ranking 7th in Overall Customer Satisfaction in all of Crowne Plazas-worldwide; we know that you will be thrilled with the service you will receive. Businesses near hotel: Solutia, International Paper, Gulf Power, Andrew s Institute Attractions near hotel: Pensacola Beach, Naval Aviation Museum, Seville Quarter/Seville Square ... more   less 

Additional Information about Pensacola Grand Hotel

Address: 200 East Gregory St, Pensacola, FL 32502-4963
Region: United States > Florida > Florida Panhandle > Pensacola
Price Range: $165 - $284 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pensacola Grand Hotel 3.5*
Number of rooms: 210
Reservation Options:
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Also Known As:
Crowne Plaza Pensacola
Pensacola Crowne Plaza
Hotel Style:
#7 Romantic Hotel in Pensacola
#12 Business Hotel in Pensacola
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Questions & Answers

Here's what travellers have asked, with answers from Pensacola Grand Hotel staff and other travellers.
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Questions? Get answers from Pensacola Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“South side bay view and higher up.”
 of 5 bubbles Finerway01, 19 Mar 2017 | Read review
“Get a room on the Pensacola Bay Center side to lesson the sound of the trains, a higher floor will offer views of the bay.”
 of 5 bubbles 477adriennes, 14 Mar 2017 | Read review
“opposite side from railroad tracks, the south side is a must!!!”
 of 5 bubbles NursesRule, 27 Feb 2017 | Read review
“Choose a room on the end and at top, the walls are really thin, you can hear through them!”
 of 5 bubbles Angelic2u, 21 Feb 2017 | Read review
“Don't stay here it s depressing & filthy & badly needs renovation & a good cleaning”
 of 5 bubbles maryjeanf125, 28 Dec 2016 | Read review
5 of 5