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Pensacola Grand Hotel

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437 Reviews from our TripAdvisor Community

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Showing 431: English reviews
Reviewed 28 March 2016 via mobile

I'll begin with the good. Nice clean room with a good view of the bay. It was close to my meeting location and the airport. Now for the bad. There was a sign on my nightstand that's said "if you don't get your wake up call then your room is free." Guess who didn't get his wake up call. Thankfully...

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Helpful?
1Thank Rene' S
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for taking the time to write us. Needless to say, your experience is nit acceptable. We have a three tier system in place to prevent missed wake-up calls. I will meet with the Guest Service Manager today to ensure this does not happen again. I extend sincere apologies.

Lexington, Kentucky
Reviewed 28 March 2016 via mobile

This is a nice hotel, great bar and room service. Staff was friendly and courteous. The location is convenient to downtown, but it's also next to train tracks. Like literally they are next to the pool. I was woken up both mornings at 7am by long whistle blows. That just doesn't work for me.

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Helpful?
Thank majdr9
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for the kind words on our staff. We are working with our elected official's to get downtown Pensacola designated as a quiet zone. This would force the train company from over zealous blowing of the horn.

Greeneville, Tennessee
Reviewed 28 March 2016

There are no restaurants etc. within walking distance. The hotel restaurant was also closed on our first night of stay. We ordered restaurant food via the bar. The bar tender was excellent. Food average - breakfast was average too. However we traveled to Pensacola Beach and this was a good value hotel to stay

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Helpful?
Thank Vicar100
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you so very much for the review. We hope to see you back again in 2016 and beyond.

Birmingham, Alabama
Reviewed 22 March 2016

This will be the second year I have booked a weekend at this hotel for a race and I was very pleased again. It isn't the newest, it doesn't have some of the perks newer hotels do (Starbucks, convenience foods, etc) but it makes up for it with its charm. The hotel is attached to the restored train station, the...

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Helpful?
Thank Jen Z
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for the wonderful review. I hope that your race exceeded your expectations and that we see you again in 2017.

Reviewed 22 March 2016

Stayed for the weekend March 20th. Hotel is very beautiful and properly furnished. The King room we had on the 14th floor was wonderful! The view of downtown and the harbor was spectacular! For all the people complaining about the train, well it is a 1912 TRAIN STATION repurposed as a the lobby. We enjoyed the sound of the train...

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Helpful?
Thank Drecien7564
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you so much for your positive feedback and 5 star rating. We are delighted that your stay with us was pleasant. We hope to see you again soon.

Reviewed 22 March 2016

They let us check in really early. The hotel was near the downtown area. There is a great shuttle that will take you downtown. The bar and restaurant in the hotel were nice. It is historical and very pretty inside.

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Helpful?
Thank Marla M
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Excellent ! Thank you for the kind FIVE ***** Star review. We hope to see you again real soon.

Reviewed 20 March 2016 via mobile

The hotel rooms themselves are a bit dated and not really very big. I've stayed several times and have learned that it's best to request a corner room as they are larger and have massive floor to ceiling windows that offer wonderful views of downtown and the bay area. The hotel staff leaves much to be desired and even over...

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Helpful?
Thank Jacy R
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for the review and for your repeat business. I am sorry to read about your experience at check-in time. Our posted check-in time is actually 4pm; however, we 100% of the time allow our guests to check-in early as long as their room type they reserved has been cleaned. Your best bet for an early check-in is our...

Fort Lauderdale, Florida
Reviewed 8 March 2016

Great location and located in a historic train station. However, VIP room on the 14th floor is pretty beat up. AC is loud and went on/off every 30 seconds! Also overlooking railroad tracks with train horn a few times during the night.

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Helpful?
Thank Ed L
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for taking the time to review the property. I have spoken with the Chief Engineer pertaining to your AC unit to ensure this gets repaired. We hope to see you again soon.

Deatsville, Alabama
Reviewed 6 March 2016

Such a beautiful old building! Check-in was fast & easy. The hotel was clean and smelled clean. The room (suite with 2 queen beds) was clean & very comfortable. There is SO much history in those old walls! The staff was very helpful & friendly. The hotel has a restaurant, shoppes, a bar, large pool. It's also located very close...

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Helpful?
Thank RandysDona
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for the wonderful FIVE ***** Star review. It made our day ! Now, we are hoping that you come back soon so we can spoil you some more.

Reviewed 26 February 2016 via mobile

I've never been disappointed by following trip advisor reader reviews ... BUT OH MY HOW disappointed I am today. Secondly, you must know that the hotel is a) located near a sketchy neighborhood, and b) it's surrounded by off/on ramps/ highway & working train tracks. Pretty location, it is NOT. Convenient location, it most surely is! I arrived to a...

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Helpful?
Thank Alwxa
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for taking the time to review our hotel. Our hotel is located in the Historic Downtown area of Pensacola. This area has gone through a renaissance to the point of it appearing on several top ten lists in the U.S. Our historic train depot is on the National Historic Registry and we're honored to have had two Presidents...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Pensacola Grand Hotel, Pensacola s premier upscale hotel! Our hotel is located on the site of the Historic L&N Railroad Passenger Depot , which was built in 1912. The depot has been restored and now houses our lobby, CAVU lounge, 1912 Restaurant, Pandora's Skin & Beauty studio, The Tea Party gift shop, meeting rooms and the Grand Ballroom; creating charming ambiance. Our fifteen story, glass, guest room tower attached to the train depot offers breath taking views of Pensacola Bay and Historic Downtown Pensacola . We are pleased to offer the Crowne Plaza Sleep Advantage package in every room featuring comfortable new beds, guaranteed wake-up calls and sleep amenities. The Crowne Plaza Pensacola Grand Hotel is just off of I-110, Gregory St. in the prestigious downtown district, just 10 minutes away from Pensacola Regional Airport (PNS) and conveniently located next door to the Pensacola Civic Center . Ranking 7th in Overall Customer Satisfaction in all of Crowne Plazas-worldwide; we know that you will be thrilled with the service you will receive. Businesses near hotel: Solutia, International Paper, Gulf Power, Andrew s Institute Attractions near hotel: Pensacola Beach, Naval Aviation Museum, Seville Quarter/Seville Square ... more   less 

Additional Information about Pensacola Grand Hotel

Address: 200 East Gregory St, Pensacola, FL 32502-4963
Region: United States > Florida > Florida Panhandle > Pensacola
Price Range: $176 - $303 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pensacola Grand Hotel 3.5*
Number of rooms: 210
Reservation Options:
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Also Known As:
Crowne Plaza Pensacola
Pensacola Crowne Plaza
Hotel Style:
#7 Romantic Hotel in Pensacola
#12 Business Hotel in Pensacola
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Questions & Answers

Here's what travellers have asked, with answers from Pensacola Grand Hotel staff and other travellers.
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Questions? Get answers from Pensacola Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a King suite and it was amazing!”
K3979HTrobertb, 14 Apr 2017 | Read review
“South side bay view and higher up.”
Finerway01, 19 Mar 2017 | Read review
“Get a room on the Pensacola Bay Center side to lesson the sound of the trains, a higher floor will offer views of the bay.”
477adriennes, 14 Mar 2017 | Read review
“opposite side from railroad tracks, the south side is a must!!!”
NursesRule, 27 Feb 2017 | Read review
“Choose a room on the end and at top, the walls are really thin, you can hear through them!”
Angelic2u, 21 Feb 2017 | Read review
5 of 5