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World Golf Village Renaissance St. Augustine Resort

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955 Reviews from our TripAdvisor Community

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Showing 947: English reviews
Enterprise, Alabama
Reviewed 9 July 2015 via mobile

I travel for work every week and average 3-4 nights a week in a hotel room. The Renaissance Resort is one of my favorite of the Marriott chains. I especially loved this location. Beautiful area and excellent service. STACEY MILLER provided outstanding customer service. She welcomed me with a smile and explained the amenities of the resort and my marriott...

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Helpful?
Thank DanielleCobo
JeffreyOliasami, General Manager at World Golf Village Renaissance St. Augustine Resort, responded to this review

Thank you! We are so happy to be a part of your favorite travel experience and preferred brand. It was very nice of you to share your comments on the service; our guest service team is here for you and we look forward to having you back.

Tallahassee, Florida
Reviewed 8 July 2015 via mobile

My first time to St. Augustine and attending a car show there. The hosting hotel was the "Renaissance World Golf Resort Convention Center and Beach Club." It was a beautiful environment everyone was pleasant and helpful. When I found out my bathing suit was missing, after contacting them they found it in my room and mailed it to me! I...

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Helpful?
Thank Vangoes15
JeffreyOliasami, General Manager at World Golf Village Renaissance St. Augustine Resort, responded to this review

Thank you for sharing your first visit comments with us! We hope you'll be back for the next show or just to relax and explore the area some more. Thank you for the opportunity to serve you and we look forward to seeing you again soon.

Stone Mountain, Georgia
Reviewed 6 July 2015

First, we were given a room with a double bed even though I specifically asked for a room with a king bed. No attempts to make changes. And we checked in right after check in began. We saw other people check in after us and overheard that they were given king rooms. Two people could not possibly sleep in one...

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Helpful?
Thank SteelerPeach
JeffreyOliasami, General Manager at World Golf Village Renaissance St. Augustine Resort, responded to this review

I am sorry that we were not able to accommodate your preference for a king bed and I apologize that the bathroom needed further attention. I am pleased our team offered a dining credit for Villagio Italian Grille and you were able to enjoy that. We hope you will consider a future stay with us and I thank you for...

Reviewed 2 July 2015 via mobile

The front desk people were unfriendly at check in and I knew then it wasn't going to get any better. I was on a business trip and just traveled 1100 miles in 2 days. I was looking to relax and rest. I chose this place because I assumed the staff and place would have some class given it's high price....

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Helpful?
Thank travelingtheUS15
JeffreyOliasami, General Manager at World Golf Village Renaissance St. Augustine Resort, responded to this review

My apologies that you did not feel welcomed, rested and appreciated during your stay. I really wish the question had been asked upon your departure so we could have further discussed your time spent with us. This is certainly not an example of the experience we aim to provide our guests and again, I am sorry for that.

Long Island, New York
Reviewed 2 July 2015

I have stayed at this hotel more than once and enjoyed every stay. I plan on staying here again on my next visit to St Augustine. The room was clean and comfortable with a great view. The hotel staff was courteous, friendly and extremely helpful. I can't say enough about how much I enjoyed staying at The Renaissance World Golf...

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Helpful?
Thank areelfool
JeffreyOliasami, General Manager at World Golf Village Renaissance St. Augustine Resort, responded to this review

Thank you for your kind remarks about our ambassadors and for sharing your comments with everyone! We are so happy to hear we will be your St. Augustine home and we are looking forward to serving you again.

Miami Beach, Florida
Reviewed 1 July 2015 via mobile

Check in smooth and quick. Room with king bed and a balcony very nice clean and big bathroom and clean. The shower did not drain well but that can be easily fix. There is little to do nearby if you are not into golf and with only 1 restaurant in the hotel and a sport bar next door one would...

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Helpful?
Thank Drmikemiami
JeffreyOliasami, General Manager at World Golf Village Renaissance St. Augustine Resort, responded to this review

Thank you for staying with us, we hope to have you back soon. I have looked into the service issue you mention and we will continue to use the information provided by our guests to better each and every stay. I appreciate your time and thank you again for choosing the Renaissance.

Reviewed 28 June 2015 via mobile

We are Marriott Platinum members and were extremely dissatisfied with the cleanliness and service of this location. My children could not swim in the pool because of hair, mucus, and other unsanitary matter floating in the water. We were ignored by the staff the moment we walked in to the restaurant for the breakfast buffet. Other families around us were...

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1Thank alitravel1977
JeffreyOliasami, General Manager at World Golf Village Renaissance St. Augustine Resort, responded to this review

I am so sorry that your family was not able to fully enjoy the pool and that we did not provide the service that you and your family deserved. I have reached out to you through a message hoping you would be willing to further discuss your time spent with us. We appreciate your loyalty to Marriott brands and I...

Boynton Beach, Florida
Reviewed 28 June 2015

Wonderful place, Spotless facility. Dining and breakfast buffet was done very well with lots of selections. First class Hotel. Staff is very accommodating. One drawback were toilets in rooms were VERY low. Hotel was a little remote from stores and downtown and wifi is expensive. Other than that Outstanding Hotel. Will return

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Helpful?
Thank Richard S
JeffreyOliasami, General Manager at World Golf Village Renaissance St. Augustine Resort, responded to this review

We are happy to hear the resort and restaurant get your first class approval. The staff looks forward to making sure your next stay is even better than terrific. Thank you for sharing your review, please come back soon.

Williamsburg, Virginia
Reviewed 24 June 2015 via mobile

Booked this on Marriott.com, got a nice deal since it was summer hot season. Very few people in the hotel and saw virtually no one on the golf courses. The room was large, very clean, big king bed. We go no breakfast with our deal, so had breakfast in Starbucks in the hotel. They have a free shuttle to Old...

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Helpful?
Thank RichardinOhio
JeffreyOliasami, General Manager at World Golf Village Renaissance St. Augustine Resort, responded to this review

Thank you for choosing the Renaissance and for sharing your experience. I'm sorry you were not greeted upon your arrival. The shuttle is such an nice option for guests exploring the downtown area and we hope you'll spend some more time with us in the future.

Florida
Reviewed 24 June 2015

We stayed here for four nights last week - it was GREAT! Came for a conference and brought the family. The massive property and grounds are beautiful, in walking distance to some fun things like the Imax Theater and Bill Murray's Caddy Shack Restaurant (which had great food & a fun sports pub atmosphere). The pool and outdoor furnishings were...

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Helpful?
Thank BlueJayAlumna
JeffreyOliasami, General Manager at World Golf Village Renaissance St. Augustine Resort, responded to this review

Thank you for making the most of your conference experience by sharing the resort with your family. We would love to have you back again and thank you for feedback as well as compliments to Jody, we just love her!

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Golf Course
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Explore everything that downtown St. Augustine has to offer! Renaissance World Golf Village Resort and Convention Center offers a complimentary shuttle for individual guests to and from downtown St. Augustine(based on availability). The Renaissance World Golf Village Resort offers fresh, well appointed accommodations featuring 37 inch flat-panel televisions, sparkling new bathrooms and furnishings, high-speed wireless Internet access, spacious work areas, wet bars and refrigerators among many modern luxuries. Meet in the largest combination hotel and convention center between Orlando and Atlanta. Within 15 minutes of the resort enjoy 108 holes of championship golf, including the Slammer and Squire, located just steps from your guest room. ... more   less 

Additional Information about World Golf Village Renaissance St. Augustine Resort

Address: 500 S Legacy Trl, St. Augustine, FL 32092-2719 (Formerly The Renaissance World Golf Village Resort)
Region: United States > Florida > St. Augustine
Price Range: $214 - $426 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — World Golf Village Renaissance St. Augustine Resort 4*
Number of rooms: 301
Reservation Options:
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Also Known As:
Renaissance World Golf Village Hotel Saint Augustine
Renaissance Saint Augustine
Saint Augustine Renaissance
Hotel Style:
#12 Business Hotel in St. Augustine
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Questions & Answers

Here's what travellers have asked, with answers from World Golf Village Renaissance St. Augustine Resort staff and other travellers.
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Questions? Get answers from World Golf Village Renaissance St. Augustine Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I don't have a tip or I'd share it.”
PARTYPROFESSIONAL, 18 Apr 2017 | Read review
“Ask for a room with a view of the Slammer & Squire Golf Course.”
DickC103, 7 Apr 2017 | Read review
“west facing rooms”
objectiveone88, 30 Mar 2017 | Read review
“Do not stay at this hotel”
dharmaj, 25 Mar 2017 | Read review
“Check about bed size!”
932juanitas, 4 Mar 2017 | Read review
5 of 5