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Quality Inn Outlet Mall

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Quality Inn Outlet Mall
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259 Reviews from our TripAdvisor Community

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Showing 235: English reviews
Saint Augustine, Florida
Reviewed 15 October 2016

We had to evacuate during the hurricane and were lucky enough to find a room at this Quality Inn. The owners were on site as well as their staff and no detail was left unattended throughout the storm. Even after the power went out, they went door to door checking on everyone as well as offering food and water to...

Thank vikingprincess2
vacations_0723, Manager at Quality Inn Outlet Mall, responded to this review

Thank you for staying with us & all your kind words.

Yarmouth Port, Massachusetts
Reviewed 10 October 2016

Because of Hurricane Matthew, we were evacuated from our home and needed a pet friendly hotel. Originally, we planned to stay just 2 nights but ended up spending 4 nights. It was clean and convenient. The primary reason, however, for my review is to compliment the managers of this Quality Inn. They absolutely could not provide enough service to all...

Thank Diane M
vacations_0723, Manager at Quality Inn Outlet Mall, responded to this review

Thank you for choosing our hotel & during difficult times we all have to do our best to help everyone in need. Your kind words are greatly appreciated.

Reviewed 30 September 2016

this is an older property, but it is clean and has no unpleasant odors. I would stay here again if it were not for the horrible wifi. My frustration level is too high to give this more than a 3 star rating!!!

1Thank beachgamarti
Rockville, Maryland
Reviewed 1 September 2016

My family only stayed for a night, although we checked in late and I called to check if they had rooms available Mita was very helpful over the phone and more lovely to meet when we got to the location to move forward with the reservation. She gave us a smile and kind attention by providing us a small guide...

Thank Ingridlizama
Doha, Qatar
Reviewed 16 August 2016 via mobile

We stayed here for just one night. We check ed in quite late but we're greeted with a smile. Checkin was smooth; the reception area was clean and smelt lovely. The bedroom was spacious and clean. Could not fault the value. A hot breakfast was also included...result!

1Thank tamikadaleybacchus
vacations_0723, Manager at Quality Inn Outlet Mall, responded to this review

Thank you for your kind words & staying with us, it truly means a lot to me & my staff.

Palm Bay, Florida
Reviewed 8 August 2016

Cameron, front desk was helpful, willing to go one step beyond his duties to get us what we needed for our stay, friendly and a wonderful asset to your company. It's warm and friendly staff make it a pleasure to stay.

Thank pamkindt1
vacations_0723, Manager at Quality Inn Outlet Mall, responded to this review

Thank you for staying with us & our priority is to make sure each & every guest feels welcomed & customer service is our priority.

Woking, Surrey
Reviewed 20 May 2016

Although this hotel is quite near the road we didn't hear hardly any road noise, the room was clean and the beds comfortable, there was a good complementary breakfast and a lovely pool with plenty of pool towels available.

Thank popeadventure
vacations_0723, Manager at Quality Inn Outlet Mall, responded to this review

we are thrilled to hear your stay with us was amazing. I hope you had a chance to try our freshly made pancakes & waffles. It's always a great fit with guest.

Melbourne Beach, Florida
Reviewed 19 May 2016

Friendly staff, adequate complimentary breakfast. Very basic room, sparse furniture, park your vehicle directly in front of your lower level room. Adjacent to and across from fabulous Outlet Mall so it is convenient to return after shopping to rest and leave purchases before doing it all over again :-) Plenty of fast food chains close by and located directly off...

Thank Lynne D
New York
Reviewed 27 April 2016

Two night stay the week after Easter. Nothing majorly negative to say, but we stayed in several places on a 2 week trip that deserved a 4 or a 5. So, by comparison, giving this motel a 3. The room was clean except for the microwave. Probably needs to be replaced rather than a cleaning issue, as it seemed old....

Thank Melissa W
Lexington, South Carolina
Reviewed 18 April 2016

Easter weekend stop on trip. Rachel at desk was rude and unaccommodating. Room was dated with strip of carpet missing at front door. Bed was comfortable and room was clean, however musty smell and dampness was an issue. I will pay more and stay at the Holiday Inn next door. Rachel also called on my cell after I left with...

2Thank kythoro

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  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Free Parking
  • Breakfast included
  • Breakfast Available
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Quality Inn Outlet Mall

Address: 2310 State Road 16 & I-95, Saint Augustine, FL 32084-0550 (Formerly Quality Inn Saint Augustine)
Region: United States > Florida > Saint Augustine
Price Range: $111 - $177 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn Outlet Mall 2.5*
Number of rooms: 48
Reservation Options:
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Also Known As:
Saint Augustine Holiday Inn
Holiday Inn Saint Augustine
Hotel Style:
#14 Business Hotel in Saint Augustine
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn Outlet Mall staff and other travellers.
1 question
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Tallahassee, Florida

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Questions? Get answers from Quality Inn Outlet Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms remodeled - our AC was the best we have had in 114 and 112.- right next to pool on first floor rear.”
 of 5 bubbles elizabethfF4831ZG, 11 Dec 2016 | Read review
“first floor rooms let you park by your room - outside entry”
 of 5 bubbles beachgamarti, 29 Sep 2016 | Read review
“If traveling alone, a second floor room might feel safer since lower level is ground level with walking traffic in front of windows.”
 of 5 bubbles 847lynned, 18 May 2016 | Read review
“Higher floors are quieter”
 of 5 bubbles 175kristenr, 11 Mar 2016 | Read review
“Only two floors - road/street noise won't be an issue.”
 of 5 bubbles bowiejohn2015, 8 Feb 2016 | Read review
5 of 5
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