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Quality Inn Outlet Mall

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Quality Inn Outlet Mall
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268 Reviews from our TripAdvisor Community

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Showing 242: English reviews
Rockville, Maryland
Reviewed 1 September 2016

My family only stayed for a night, although we checked in late and I called to check if they had rooms available Mita was very helpful over the phone and more lovely to meet when we got to the location to move forward with the reservation. She gave us a smile and kind attention by providing us a small guide...

Thank Ingridlizama
Doha, Qatar
Reviewed 16 August 2016 via mobile

We stayed here for just one night. We check ed in quite late but we're greeted with a smile. Checkin was smooth; the reception area was clean and smelt lovely. The bedroom was spacious and clean. Could not fault the value. A hot breakfast was also included...result!

1Thank tamikadaleybacchus
vacations_0723, Manager at Quality Inn Outlet Mall, responded to this review

Thank you for your kind words & staying with us, it truly means a lot to me & my staff.

Palm Bay, Florida
Reviewed 8 August 2016

Cameron, front desk was helpful, willing to go one step beyond his duties to get us what we needed for our stay, friendly and a wonderful asset to your company. It's warm and friendly staff make it a pleasure to stay.

Thank pamkindt1
vacations_0723, Manager at Quality Inn Outlet Mall, responded to this review

Thank you for staying with us & our priority is to make sure each & every guest feels welcomed & customer service is our priority.

Woking, Surrey
Reviewed 20 May 2016

Although this hotel is quite near the road we didn't hear hardly any road noise, the room was clean and the beds comfortable, there was a good complementary breakfast and a lovely pool with plenty of pool towels available.

Thank popeadventure
vacations_0723, Manager at Quality Inn Outlet Mall, responded to this review

we are thrilled to hear your stay with us was amazing. I hope you had a chance to try our freshly made pancakes & waffles. It's always a great fit with guest.

Melbourne Beach, Florida
Reviewed 19 May 2016

Friendly staff, adequate complimentary breakfast. Very basic room, sparse furniture, park your vehicle directly in front of your lower level room. Adjacent to and across from fabulous Outlet Mall so it is convenient to return after shopping to rest and leave purchases before doing it all over again :-) Plenty of fast food chains close by and located directly off...

Thank Lynne D
New York
Reviewed 27 April 2016

Two night stay the week after Easter. Nothing majorly negative to say, but we stayed in several places on a 2 week trip that deserved a 4 or a 5. So, by comparison, giving this motel a 3. The room was clean except for the microwave. Probably needs to be replaced rather than a cleaning issue, as it seemed old....

Thank Melissa W
Lexington, South Carolina
Reviewed 18 April 2016

Easter weekend stop on trip. Rachel at desk was rude and unaccommodating. Room was dated with strip of carpet missing at front door. Bed was comfortable and room was clean, however musty smell and dampness was an issue. I will pay more and stay at the Holiday Inn next door. Rachel also called on my cell after I left with...

2Thank kythoro
Cocoa, Florida
Reviewed 14 April 2016

Room was normal size with 2 queen beds. Furniture looks outdated. When we checked in there wasn't to much of a problem. When we came back later that night to go to bed the room was so damp I didn't even want to walk on the carpet. I laid in the bed and it also was very damp thru most...

1Thank coastierushwife
vacations_0723, Manager at Quality Inn Outlet Mall, responded to this review

Please except our sincere apology. There truly is no reason for rude service. I hope you will give us another chance. Thanks, GM

Mooresville, Indiana
Reviewed 11 March 2016

The hotel definitely felt clean and safe. The beds are SOOOO comfy (I joked and said the bed ate me). There were a few things that I could nit-pick over, but they weren't the end of the world. Namely, the microwave felt greasy and smelled iffy, though it looked clean; there were only 2 tissues left in the box (and...

2Thank Kristen R
vacations_0723, Manager at Quality Inn Outlet Mall, responded to this review

Thank you for staying with us & I am extremely sorry about the breakfast bar. We have just started with the pancake machine & have had some issue but now all is good. So sorry for the inconvience.

Reviewed 11 March 2016 via mobile

Took my terminally I'll wheelchair confined sister on a mini vacation and booked a stay here. It was amazingly clean,well kept, and convienant to everything.We got into town early and was allowed to proceed with check in.We had a terrific time and loved this motel.Great pricing and being that it's right beside the Holiday Inn express (that's generally overpriced) We...

1Thank Elizabeth C
vacations_0723, Manager at Quality Inn Outlet Mall, responded to this review

Thank you so much for the kind words & noticing that we do have all the amenities that high end hotel have to offer. We strive to make sure each guest has a wonderful stay at our hotel.

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  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Free Parking
  • Breakfast included
  • Breakfast Available
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Quality Inn Outlet Mall

Address: 2310 State Road 16 & I-95, Saint Augustine, FL 32084 (Formerly Quality Inn Saint Augustine)
Region: United States > Florida > Saint Augustine
Price Range: $116 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn Outlet Mall 2.5*
Number of rooms: 48
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Also Known As:
Saint Augustine Holiday Inn
Holiday Inn Saint Augustine
Hotel Style:
#14 Business Hotel in Saint Augustine
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn Outlet Mall staff and other travellers.
1 question
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Tallahassee, Florida

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Questions? Get answers from Quality Inn Outlet Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not easy to access if St Augustine sights are your reason for the trip”
 of 5 bubbles chuckg83, 7 Feb 2017 | Read review
“We had smoking room, but there was no odor.”
 of 5 bubbles sherryt132, 5 Feb 2017 | Read review
“All rooms remodeled - our AC was the best we have had in 114 and 112.- right next to pool on first floor rear.”
 of 5 bubbles elizabethfF4831ZG, 11 Dec 2016 | Read review
“first floor rooms let you park by your room - outside entry”
 of 5 bubbles beachgamarti, 29 Sep 2016 | Read review
“If traveling alone, a second floor room might feel safer since lower level is ground level with walking traffic in front of windows.”
 of 5 bubbles 847lynned, 18 May 2016 | Read review
5 of 5