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Ascend Collection Castillo Real

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Ascend Collection Castillo Real
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802 Reviews from our TripAdvisor Community

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Showing 782: English reviews
Florida
Reviewed 3 days ago NEW

Awesome! Very clean, very nice employees. We were very impressed with this hotels cleanliness and the employees. The hotel is beautiful as well. Just a very short walk to the beach and Salt Life restaurant.

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Helpful?
Thank smithrob26
Adelheid S, General Manager at Ascend Collection Castillo Real, responded to this review

Dear Smithrob26, Thank you so much for taking the time to write a review. We love getting feedback from our guests. I am happy to hear that you enjoyed the hotel, our terrific staff and great location. We work very hard to ensure our guests have a great experience. We hope to see you again! Sincerely, Adelheid Salas

Greenville, South Carolina
Reviewed 5 days ago NEWvia mobile

Real marble, are you fleepin' kiddin' me? An expansive room - endless French doors and balcony. An amazing marble and glass shower - too many heads to count. A jacuzzi tub, BYO champagne baby. An "over the top" over the rooftop ocean view from everywhere in the room. Two chaises for perfect lounging. Windows and light. Kindness from every staff...

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Helpful?
1Thank BillnTer
Adelheid S, General Manager at Ascend Collection Castillo Real, responded to this review

Dear BillnTer, Thank you so much for your lovely review. We work very hard to ensure all of our guests have a fabulous time and enjoy their vacation. I am happy to hear that you took advantage of our great amenities and terrific location. We look forward to seeing you again. Sincerely, Adelheid Salas

Playas del Coco, Costa Rica
Reviewed 10 December 2016

First time to St. Augustine and we were looking for something near or on the beach, near the Old City and reasonably priced. This was a place that had all our expectations exceeded! Quite wonderful and we'll be back, for sure!! A very nice 40th Anniversary surprise stay.

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Helpful?
1Thank Joyce L
Adelheid S, General Manager at Ascend Collection Castillo Real, responded to this review

Dear Joyce L, Thank you so much for your review. We appreciate feedback from our guests. I am happy to hear that you enjoyed your stay and chose to stay with during your anniversary. We look forward to seeing you again. Sincerely, Adelheid Salas

Philadelphia, Pennsylvania
Reviewed 4 December 2016 via mobile

My wife and I stayed the first weekend in December and got to enjoy the holiday festivities downtown. The hotel is very nice for a choice property. It's has a higher end style and look. (The Assend Collection) The lobby was cute and the staff were nice at the desk for our arrival and departure. We thought the pool area...

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Helpful?
2Thank Jskeee
Adelheid S, General Manager at Ascend Collection Castillo Real, responded to this review

Dear Jskeee, Thank you for your review. I am happy to hear that you enjoyed the hotel and your time in St. Augustine. The area has a lot to offer and we hope that you choose to stay with us on your next visit. Sincerely, Adelheid Salas

Reviewed 28 November 2016 via mobile

This hotel is good for couples as well as family. Very comfortable beds with a jacuzzi available which was awesome after a long day of sight seeing. We had a great time over Thanksgiving weekend. The beach is very close by and the hotel is in a convenient location without the historical downtown crowd. But close enough to enjoy the...

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Helpful?
1Thank Otto G
Adelheid S, General Manager at Ascend Collection Castillo Real, responded to this review

Dear Otto G, Thank you for taking the time to write your review. I am happy to hear that you enjoyed your stay and had a nice Thanksgiving. We have a great location, right next to the beach and just minutes away from downtown. We look forward to seeing you again. Sincerely,

Palmer, Alaska
Reviewed 17 November 2016

The most comfortable pillow top bed I've slept in! The room was large, clean and nicely decorated. Coffee and tea, microwave and fridge. Close to beach, short drive to sights. Lots of restaurants nearby. Wonderful staff.

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Helpful?
1Thank Katina S
Adelheid S, General Manager at Ascend Collection Castillo Real, responded to this review

Dear Katina S, Thank you so much for taking the time to write a review. We appreciate feedback from our guests as it helps us to improve our services. We are happy to hear that you enjoyed your stay and look forward to seeing you in the future. Sincerely, Adelheid Salas

Stone Mountain, Georgia
Reviewed 16 November 2016

The lobby and amenities were good and the general ambiance of the property was pleasing. The room was well furnished. There was a large Jacuzzi tub in the sleeping area, which was interesting. The room was spacious and comfortable. On the down side, we were supposed to have an ocean view but the double pane windows were continuously fogged and...

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Helpful?
Thank marr223
Adelheid S, General Manager at Ascend Collection Castillo Real, responded to this review

Dear marr223, Thank you for taking the time to write a review. We really appreciate feedback from our guests. I am sorry to hear that your windows were fogged. I have passed along your comments to my Housekeeping and Maintenance Departments. I am glad to hear that you enjoyed the staff and the room. We hope to see you on...

Reviewed 13 November 2016 via mobile

My husband and I spent 3 nights here over Veterans Day weekend. The first impression was the very pleasant greeting from Sterling at the front desk. The Mediterranean Style of the Hotel was very nice. We were in Room 316, a corner suite with a jacuzzi. It was immaculately clean and very inviting upon entry. The bed was perfect for...

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Helpful?
1Thank Mary P
Adelheid S, General Manager at Ascend Collection Castillo Real, responded to this review

Dear Mary P, Thank you very much for your review. We appreciate feedback from our guests and are happy to hear that you enjoyed the hotel and were able to get a good night's rest. I am glad that you had a chance to experience the restaurant as well. We look forward to seeing you on your next visit to...

Reviewed 7 November 2016 via mobile

I made a reservation at Castillo Real after reading the reviews and looking for a nice place in St Augustine Beach. This hotel is not on the beach nor does it have any direct beach access. There is public access from a side road by the hotel. The room was not ready when we arrived (we were 2 hours before...

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Helpful?
Thank Steve N
Adelheid S, General Manager at Ascend Collection Castillo Real, responded to this review

Dear Steve, Thank you for taking the time to write a review. I am sorry to hear that you were not called when your room was ready. We strive for exceptional customer service and I apologize that we fell short on this instance. I will share your comments with our staff. We do offer several different room types and price...

Reviewed 6 November 2016 via mobile

It was a nice stay on first floor except for noisy people in room next to us. Had to wear ear plugs to get any sleep. If we had stayed a third night I would have complained and requested another room.

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Helpful?
Thank HHilgenfeldt
Adelheid S, General Manager at Ascend Collection Castillo Real, responded to this review

Dear HHilgenfeldt, Thank you for taking the time to write a review. I apologize that you had noisy neighbors and that affected your stay with us. We would have gladly tried to remedy the situation for you. Please come and stay with us again on your next visit to St. Augustine. Sincerely, Adelheid Salas

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Ascend Collection Castillo Real

Address: 530 A1A Beach Boulevard, Saint Augustine Beach, Saint Augustine, FL 32080
Region: United States > Florida > Saint Augustine > Saint Augustine Beach
Price Range: $141 - $297 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ascend Collection Castillo Real 3*
Number of rooms: 60
Reservation Options:
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Also Known As:
Ascend Collection Castillo Real Hotel Saint Augustine Beach
Castillo Real Clarion Collection
Clarion Collection Saint Augustine Beach
Clarion Saint Augustine
Saint Augustine Clarion
Hotel Style:
#1 Family Hotel in Saint Augustine Beach
#2 Romantic Hotel in Saint Augustine Beach
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Questions & Answers

Here's what travellers have asked, with answers from Ascend Collection Castillo Real staff and other travellers.
17 questions
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Jacksonville, FL
over a year ago
Greenwich, Connecticut
over a year ago
Jupiter, FL

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Questions? Get answers from Ascend Collection Castillo Real staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The 4th floor, quiet and nice ocean views and the sunrise, spectacular! Our room had a balcony, which was special, you can hear the ocean.”
 of 5 bubbles 828JoyceL, 9 Dec 2016 | Read review
“We were on Highway side but it was quiet.”
 of 5 bubbles 460katinas, 16 Nov 2016 | Read review
“Get a room on the upper floors with a balcony if you want to see the ocean.”
 of 5 bubbles marr223, 15 Nov 2016 | Read review
“very close to the beach but not on the beach”
 of 5 bubbles barbararC3109EU, 24 Aug 2016 | Read review
“King room with balcony with view of beach & pool”
 of 5 bubbles 667chrisannw, 13 Aug 2016 | Read review
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