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Ascend Collection Castillo Real

875 reviews
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Traveller (269)
Room & Suite (175)
Pool & Beach (54)
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Overview
  • Excellent58%
  • Very good30%
  • Average8%
  • Poor3%
  • Terrible1%
Travellers talk about
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Suites
3.0 Star Hotel
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Rooms
6 Mar7 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (875)Write a Review
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All reviewsla cocinaour room was spaciousbreakfast vouchersbeautiful hotelvanity areadvd playerocean viewon site restaurantshort walklarge showerhot tubst augustineaugustine beachgreat restaurantbooked this hotellove this hotelthird floor
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1 - 5 of 853 reviews
Reviewed 1 week ago

This hotel is easily located and has very nice accommodations. There are several beach access points within walking distance and the beach is lovely. Don't waste your money on an ocean view room. There really aren't any. They are a few buildings between the hotel...More

1  Thank M Q
Response from Stacey L, Front Office Manager at Ascend Collection Castillo RealResponded 5 days ago

Dear M Q, Thank you for reviewing our hotel, we appreciate your feedback. To avoid any confusion, I would like to clarify that at this time Castillo Real does not offer any transportation services but Old Town Trolley customers staying at our hotel can take...More

Reviewed 2 weeks ago via mobile

I would rate this hotel 9 out of 10 stars. We were greeted every time we entered or exited the hotel. The staff couldn't have been nicer. Our room was very clean. There was a large tiled shower, a vanity area for my wife, shower...More

Thank Richard B
Response from Stacey L, Front Office Manager at Ascend Collection Castillo RealResponded 2 weeks ago

Dear Richard, Thank you for letting us know how much you and your wife have enjoyed your recent stay at Castillo Real. We are delighted to learn that hotel location, staff service and room amenities met your expectations. We look forward to welcoming you as...More

Reviewed 4 weeks ago

We were in Florida at the beginning of the year when it was cold for the region. The warmest day was 47. The hotel had a very pleasant atmosphere. Rooms were warm and welcoming whish was nice considering the weather. It was too cold to...More

Thank Brenda S
Response from Stacey L, Front Office Manager at Ascend Collection Castillo RealResponded 3 weeks ago

Dear Brenda, Thank you for staying at our hotel while visiting Saint Augustine. We are glad that you have enjoyed the service and amenities at Castillo Real. We hope for warmer weather next time you visit so that you can spend more time at the...More

Reviewed 4 weeks ago

Upon arrival we were met with friendly staff although we were late due to traffic. All staff during our week long staff were helpful and friendly. Beds were so comfortable! Rooms and grounds beautifully decorated. Restaurant breakfast was delicious. No complaints. My husband loved it...More

1  Thank Shannon M
Response from Stacey L, Front Office Manager at Ascend Collection Castillo RealResponded 3 weeks ago

Dear Shannon, Thank you for wonderful compliments! We are delighted to learn that you and your husband had such an enjoyable experience staying at Castillo Real and dining at La Cocina restaurant. We look forward to your return in May! Warmest regards, Alina Van Pelt...More

Reviewed 11 January 2018 via mobile

Nothing fancy. Not on the ocean, blocked, including views, by homes, etc. I put this comment in here because staff, by phone exclaimed they were on the beach. Standard locale. Felt safe. Limited on parking. The day desk ladies were kind and helpful.More

1  Thank ventureahighway
Response from Stacey L, Front Office Manager at Ascend Collection Castillo RealResponded 13 January 2018

Dear Ventureahighway, Thank you for taking time to review our hotel. Please allow me to apologize if there was any confusion about our location: Castillo Real is in the limits of Saint Augustine Beach but the hotel is indeed not right on the ocean –...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Pool
Restaurant
Spa
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Multilingual Staff
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Restaurant
Spa
Hot Tub
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$119 - US$272 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Saint Augustine Beach
#2 Romantic Hotel in Saint Augustine Beach
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$119 - US$272 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Saint Augustine Beach
#2 Romantic Hotel in Saint Augustine Beach
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (269)
Room & Suite (175)
Pool & Beach (54)
Dining (28)
Amenities (31)
Business Centre & Event Rooms (2)
Questions & Answers
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luvbeachs
3 February 2018|
Answer
Response from Gigibeanz | Reviewed this property |
I don't believe that there is free transportation since Jacksonville airport is about an hour away and they don't provide any.
0
Votes
Krzy1231
14 September 2017|
AnswerShow all 5 answers
Response from mamijul | Reviewed this property |
You'll have to call the hotel directly.
0
Votes
ElaineLL3
8 February 2017|
Answer
Response from Stacey L | Property representative |
Hello ElaineLL3, Unfortunately we do not accept pets. Sincerely, Adelheid Salas
1
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Room Tips
"Check AAA pricing!"
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"Expect to be utterly delighted."
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"The higher floors will give you better ocean views."
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"third level is quiet"
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