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Ascend Collection Castillo Real

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799 Reviews from our TripAdvisor Community

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Showing 779: English reviews
Hardwick, NJ
Reviewed 18 August 2014

This is an extremely attractive hotel, great value for your budget, and, within walking distance of a beautiful beach. The room I shared with my husband and teenage son was a good size, and I especially liked the bathroom alcove. The walk-in tiled shower was big, a nice touch after some of the other bathrooms we had on this family...

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Helpful?
1Thank bookladyHardwick
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

bookladyHardwick, Thank you for taking the time to review you recent stay with us. I am glad that you found us to be a good value and that you enjoyed your time here. We do hope that if you visit St. Augustine again, you will keep us in mind.

Catonsville, Maryland
Reviewed 15 August 2014

My daughter and I stayed here for 2 nights and thoroughly enjoyed our stay. The room was very clean, the toiletries are quality products and the beds were probably the most comfortable that I've ever come across in a hotel. The location is great, too. Just a short walk up to the beautiful St. Augustine Beach. We had breakfast both...

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2Thank CvilleMom21228
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

CvilleMom21228, We are so pleased to know how much you enjoyed your time with us. We are actually in the process, as we speak, of upgrading our WiFi. I am glad to know that you were able to rest and relax while you were here. We hope to see you again soon.

O Florida
Reviewed 10 August 2014

Definitely on my list of good places to stay. We had a balcony room facing the pool which was great. Beds were nice as well roomy. Loved the mini toiletries available to use. Room had a microwave, mini fridge as well hair dryer... yay! Staff very nice!!! Only bad thing was that they did not have a place by the...

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Thank IcefrostOFlorida
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

IcefrostOFlorida, Thank you for taking the time to review your recent stay with us. We are happy to know that you found us to be a great place and a great value. We appreciate your business and look forward to welcoming you back again soon.

Holbrook, New York
Reviewed 6 August 2014

The reviews on this Hotel are not accurate & here is why 1. I found a long strand of hair on my bed sheet when I went to go to bed on my first night. (I had to sleep on a chair in the room. The hotel staffs attitude the next morning was its my fault because I didn’t wake...

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5Thank joseph r
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

joseph r, I apologize that you did not enjoy your recent stay with us. I am also sorry that you do not feel the other 400+ reviews are accurate. We do try to please all of our guests, but as humans we do sometimes make mistakes. We are a family friendly resort, and as such children are more than welcome....

Miami, Florida
Reviewed 4 August 2014

We stayed at this property during our summer vacation (with my wife and 2 kids). In general the accommodation was very comfortable, had a mini bar and a microwave oven. Bath amenities were also good. The hotel is just a few steps from the beach and parking is free of charge. There are 2 points they need to fix though....

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Thank Claudio A
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

Claudio A, We are happy to know that you enjoyed your time with us this summer. We would love to know what room # you were in so that we can address the problems for you and all future guests. That you for your business and we hope you think of us if you visit our beautiful city again.

Reviewed 3 August 2014 via mobile

We booked this place as a second honeymoon and this place did not disappoint. From the customer service to the room, pool, and restaurant everything was perfect. Thank you for a new wonderful place to vacation. No smoking anywhere.

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Thank BigBalue
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

Abner W, Thank you! We are so happy that you enjoyed your second honeymoon with us. We hope to be able to welcome you back again and again. We hope to be your go to spot in St. Augustine or anytime that you need a romantic getaway.

Dothan al
Reviewed 3 August 2014

Just returned from a two night stay at this hotel. Check-in was very friendly (recommend purchasing breakfast vouchers for 8.50 per person). Room was clean and very nice with two exceptions - water pressure in the shower was barely adequate and TV did not have HD channels. The hotel is a very short walk to the beach and a relatively...

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1Thank Keith F
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

Keith F, We are happy to know that you found us to be a good value. I apologize about the water pressure in your room. If this ever happens again, please do not hesitate to call down and let us know you are having an issue. There are things that we can do to increase the pressure/ fix the problem....

Mechanicsburg, Pennsylvania
Reviewed 3 August 2014

We have had our fair share of sketchy hotels, and the second we opened the door to our room, we were blown away. The decor was gorgeous and the room was so clean! The staff was always kind and helpful as well. We had a room that faced the parking lot, and you know you have a great room when...

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Thank deavenf
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

deavenf, We appreciate you taking the time to review your recent stay with us. We are pleased to know that we did not fall into the sketching category :). We pride ourselves on friendliness and cleanliness and I am happy to know that we provided you with both. That is our goal with each and every guest who walks through...

Atlanta, Georgia
Reviewed 30 July 2014

Go there, stay a night in the ocean facing rooms on the 3rd floor with the Jacuzzi. Just before getting in the bed, check the label on the comforters, mattress, linen and pillows. they post them here for me or else I will have to return and do it myself. It was like climbing back into the womb; (the womb...

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1Thank Mncrffe
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

Mncrffe, Thank you. The bed is a Simmons Beautyrest Felicity. We do get quite a few compliments on them. We are so happy that you were able to rest and relax while you were here. We hope to welcome you back again soon.

Peachtree City, Georgia
Reviewed 28 July 2014

Convenient to everything in St. Augustine Beach. The rooms are very large and comfortable. I had a jacuzzi room and the jacuzzi was family-sized! My room had a partial view of the ocean and I loved being able to see the beautiful blue water from the window. The elevator was slooooow but with only four floors it's no big deal...

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Helpful?
Thank ATLGigi
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

ATLGigi, Thank you for your kind review. We are glad that you found us to be a "Great Place to Stay!" We appreciate your business and hope to welcome you back again soon.

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Ascend Collection Castillo Real

Address: 530 A1a Beach Blvd, Saint Augustine Beach, Saint Augustine, FL 32080-7933
Region: United States > Florida > Saint Augustine > Saint Augustine Beach
Price Range: $161 - $329 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ascend Collection Castillo Real 3*
Number of rooms: 60
Reservation Options:
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Also Known As:
Ascend Collection Castillo Real Hotel Saint Augustine Beach
Castillo Real Clarion Collection
Clarion Collection Saint Augustine Beach
Clarion Saint Augustine
Saint Augustine Clarion
Hotel Style:
#1 Family Hotel in Saint Augustine Beach
#2 Romantic Hotel in Saint Augustine Beach
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Questions & Answers

Here's what travellers have asked, with answers from Ascend Collection Castillo Real staff and other travellers.
17 questions
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Jacksonville, FL
over a year ago
Greenwich, Connecticut
10 months ago
Jupiter, FL

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Questions? Get answers from Ascend Collection Castillo Real staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on Highway side but it was quiet.”
 of 5 bubbles 460katinas, 16 Nov 2016 | Read review
“Get a room on the upper floors with a balcony if you want to see the ocean.”
 of 5 bubbles marr223, 15 Nov 2016 | Read review
“very close to the beach but not on the beach”
 of 5 bubbles barbararC3109EU, 24 Aug 2016 | Read review
“King room with balcony with view of beach & pool”
 of 5 bubbles 667chrisannw, 13 Aug 2016 | Read review
“higher floors seem quieter.”
 of 5 bubbles mfrieze, 4 Aug 2016 | Read review
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