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Sawgrass Grand Hotel

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1,037 Reviews from our TripAdvisor Community

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There are newer reviews for Sawgrass Grand Hotel
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Showing 810: English reviews
Buffalo, New York
Reviewed 25 April 2016

I traveled to florida with my girlfriend in the end of march, We arrived a little early around 12pm hoping we could get checked in; Luckily Andrew and Gloria at the front desk were more than happy to assist us and we got into our room right away! Once we got to our room we noticed that the rooms have...

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Helpful?
1Thank rubyred697
Phil K, Manager at Sawgrass Grand Hotel, responded to this review

Thank you for taking the time to review our hotel. We are very pleased to hear that Andrew and Gloria were so helpful to you! We are in the process of renovation but so you know for your future visit we currently do have rooms that are fully complete and ready to book! Let us know when your next visit...

Saint Cloud
Reviewed 25 April 2016 via mobile

Clean HOTEL, not a resort. I completely disagree with the $30 resort fee that they charge and tax. The pool was closed the whole weekend we were there, from our room we could see the pool was green. The 2 elevators closest to the front doors were out of order during our visit, so along with out bags and a...

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Helpful?
Thank Stacey W
Phil K, Manager at Sawgrass Grand Hotel, responded to this review

Thank you for taking the time to discuss your stay with us. We take pride in our hotel, and we are disappointed that we did not meet your expectations when you stayed with us. I am sorry to hear that your children had to walk up the stairs but so you know for future reference we have 3 more active...

Reviewed 24 April 2016

This place was decent. It wasn't as nice as I expected but it was clean and well kept. Rooms were adequate and the price wasn't bad. I didn't like that there was no coffee in your room and coffee wasn't even available anywhere in the hotel until 6AM. Expect to pay close to $8 for 2 cups by the way....

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Helpful?
Thank Michelle B
Phil K, Manager at Sawgrass Grand Hotel, responded to this review

Thank you for reviewing our hotel. I’m happy you enjoyed your stay and appreciate your feedback. We do have coffee makers, we just require to be requested for one but when you ask we will bring one right away! We look forward to your next visit with us! Best Regards, Phil K Assistant General Manager

Kansas City, Missouri
Reviewed 24 April 2016 via mobile

The website for this hotel seems to be trying to market this as more of a luxury hotel. It isn't at all. Knowing that ahead of time would have made all the difference to me. This is a typical mid range place with clean rooms, a decent outdoor pool, & spotty wifi.

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Helpful?
Thank 816beachgirl251
Phil K, Manager at Sawgrass Grand Hotel, responded to this review

Thank you for taking the time to review our hotel. We are sorry to hear that our hotel didn't meet your expectations. Depending on what your looking to spend we have rooms from basic queen rooms to luxurious King suites with balconies. I would like to invite you back for your next vacation so we can book you with a...

bangalore
Reviewed 22 April 2016

Customer service skills lacking in their staff. The rooms were pitiful, very old. In fact i am not sure, but the hotel seemed really old inside, from the outside and the lobby area looks quite good. I would suggest you find a better place for the money you pay here.

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Helpful?
Thank ameen99_11
Phil K, Manager at Sawgrass Grand Hotel, responded to this review

Thank you for reviewing our hotel. Currently we are in the process of renovation our rooms and depending on your budget we offer some very beautiful rooms. Please send me your contact information so we can discuss your stay in more detail. I would like to invite you back to experience our brand new renovations! Best Regards, Phil K Assistant...

Orlando, Florida
Reviewed 21 April 2016

I had booked a vacation and this hotel was where they put us up in. When we pulled up, the first thing out of my mouth was "where is the closest Hilton." I literally felt as if I was pulling into the set of TV show American Horror Stories. Now the lobby and pool area looked recently renovated (rather nicely...

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Helpful?
3Thank Alwaysnick
Phil K, Manager at Sawgrass Grand Hotel, responded to this review

Thank you for providing us with your feedback. We truly apologize for the issues you encountered during your stay, and can assure that it is not indicative of an ordinary stay at The Sawgrass Grand Hotel. We have notified the proper management of the safety issues you spoke about and corrective measures have been taken. Can you contact me through...

montreal canada
Reviewed 21 April 2016 via mobile

One cannot expect too much at this price but in general we were very satisfied. When you walk in , the decor is rather bland, but large and airy. A lot of Windows overlooking the pool area. The staff were exceptionally friendly which is important. There is a coffee shop there which is a nice touch. The pool area is...

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Helpful?
Thank intellibyte
Phil K, Manager at Sawgrass Grand Hotel, responded to this review

Thank you for taking the time to review our hotel. On behalf of the staff here we would like to also thank you for your constructive feedback. I have spoken to the department managers about the concerns you had mentioned in your review and i can assure we are taking corrective measures! We also have varied types of rooms depending...

Reviewed 21 April 2016 via mobile

After a long day of work, traveling on a delayed flight from Atlanta, and arriving at 10pm, I was pleasantly delighted to receive such a warm welcome from Derron! He was informative, knowledgable, and ensured we would be confortable during our stay. I would highly recommend coming to this hotel and hopefully getting the pleasure of getting wonderful customer service...

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Helpful?
Thank AngelCarey
Phil K, Manager at Sawgrass Grand Hotel, responded to this review

Thank you for taking the time to write such a wonderful review about our hotel. Derron is a great part of our team and we are very happy he was so helpful to you! We look forward to having you back for your next vacation! Best Regards, Phil K Assistant General Manager

Reviewed 21 April 2016

We recently stay at this hotel and it was great. Harold checked us in right away and give us a pool view which we loved.He always had a smile on his face. Never seem to busy to help us with information or even helped us print out our boarding passes.The hotel is extremely clean. Everyone is very helpful and willing...

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Helpful?
Thank Janelle M
Phil K, Manager at Sawgrass Grand Hotel, responded to this review

Thank you for your wonderful review! We are very pleased that Harold took care of all of your needs and was so helpful to you. He is one of the shining members of our team here at the Sawgrass Grand! We look forward to your next visit with us! Best Regards, Phil K Assistant General Manager

Fort Lauderdale, Florida
Reviewed 20 April 2016

CHecked in Hotel tonight and Associate Derron who was at front desk was really nice and friendly..Great customer service!! he needs a five star rating.. Hotel rooms are clean , lobby bright, beautiful and very modern.

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Helpful?
Thank msflorida2016
Phil K, Manager at Sawgrass Grand Hotel, responded to this review

Thank you for taking the time to write such a wonderful review with the tripadvisor community! We are very pleased to see that our Front Desk Agent Derron shed light on your stay, as he shines throughout this hotel! We look forward to your next visit! Best Regards, Phil K

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Amenities

Highlights
  • Free Parking
  • Bar/Lounge
  • Pool
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access

Additional Information about Sawgrass Grand Hotel

Address: 3003 N University Dr, Sunrise, FL 33322-1610 (Formerly Holiday Inn Hotel & Suites Sawgrass Mills)
Region: United States > Florida > Broward County > Sunrise
Price Range: $109 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sawgrass Grand Hotel 3.5*
Number of rooms: 291
Reservation Options:
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Also Known As:
Holiday Inn Hotel And Suites Sawgrass Mills
Holiday Inn Sunrise
Sunrise Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Sawgrass Grand Hotel staff and other travellers.
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Questions? Get answers from Sawgrass Grand Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you look for a quiet and peaceful place, stay away from this hotel”
melanie16, 18 Apr 2017 | Read review
“Ask for a room that is overlooking the pool.”
520glynisw, 17 Apr 2017 | Read review
“Don't go!!!!!!!!!!!!!!!!!!!!!!!!!”
nasnwa, 13 Apr 2017 | Read review
“We were on the fifth floor and it was very quiet”
Bajantraveller56, 5 Apr 2017 | Read review
“Ground floor rooms”
chrismattei911, 4 Apr 2017 | Read review
5 of 5