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Grand Beach Hotel Surfside

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GreenLeadersSilver level
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Grand Beach Hotel Surfside
Grand Beach Hotel Surfside
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1,344 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Beach Hotel Surfside
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Showing 661: English reviews
Boston, Massachusetts
Reviewed 1 week ago via mobile

We checked into our room and went to redeem our welcome drink coupons at the bar. There was a woman working there by the name of Oksana who was very rude to us. We were expecting to have a nice welcome and she was talking to us with her back to her and not interested in serving us at all....

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Helpful?
2Thank Redhawksskins
Miroslava P, Social Media Representative at Grand Beach Hotel Surfside, responded to this review

Dear Redhawksskins, thank you for staying with us at the Grand Beach Hotel Surfside and for taking the time to share both your good and not so good impressions from our property. While we were pleased to read through your compliments towards the large and beautiful room, lovely beach area, adults only rooftop pool and very convenient beachfront hotel location,...

Reviewed 1 week ago via mobile

We stayed at the grand beach hotel for 4 nights and had a great time. The pool area leads right up the the beach area and all of the staff were very friendly and helpful. The bathrooms in the pool area were very nice. The chicken sandwich was delicious. I wouldn't recommend the filet. Our room had a balcony and...

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Helpful?
Thank Akira S
Miroslava P, Social Media Coordinator at Grand Beach Hotel Surfside, responded to this review

Dear Akira S, we appreciate you deciding to give the Grand Beach Hotel Surfside a try during your recent trip to Miami. We are beyond pleased to know that we have managed to live up to your expectations for well-kept pool facilities, easily accessible beach area, friendly and helpful staff service attitude, and delicious food options. We are truly heartened...

Reviewed 1 week ago via mobile

The rooms are what make this hotel a good place to stay. The service here is fine but it is a bit formulaic. There's not an overwhelming sense of warmth; sometimes it's a bit off. The pools are nice. Good fitness room. Very beautiful lobby. I've stayed here before, the location does it for me. It's not amazing, but very...

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Helpful?
Thank Ned S
Miroslava P, Social Media Coordinator at Grand Beach Hotel Surfside, responded to this review

Dear Ned S, we appreciate your review of the hotel and are glad you have decided to join us for the second time during your recent trip to Miami. We are very much pleased to read you have once again spent a joyful vacation on property and have been satisfied with your room accommodation, the nice pools, good fitness center,...

Reviewed 2 weeks ago via mobile

Beautiful hotel with more than ample accommodations. The rooms were huge. We had a 2 bedroom suite for 6 people, with 3 bathrooms and 4 TVs! Oddly, there was only 1 small coffee maker and 1 trash can in the whole suite. The pools are great, and the beach is beautiful. We ate dinner at the hotel and it was...

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Helpful?
Thank Kathleen M
Miroslava P, Social Media Coordinator at Grand Beach Hotel Surfside, responded to this review

Dear Kathleen M, thank you for your kind review. It means so much to us that you enjoyed your stay at the Grand Beach Hotel Surfside and that we managed to exceed your expectations in so many aspects of your visit. We are glad your 2-bedroom suite proved to be the perfect size for you. We also wish to thank...

Reviewed 2 weeks ago via mobile

Nice hotel on the beach next to Bal harbour. Fresh clean decor. The room was spacious and there was 2 bathrooms 2 TVs and a seating area too which is nice! Only downside is they charge an extra fee on top of the price we paid Trip Advisor!! So just be warned there is an extra charge Trip Advisor do...

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Helpful?
1Thank Zak E
Miroslava P, Social Media Representative at Grand Beach Hotel Surfside, responded to this review

Dear Zak E, thank you for joining us at the Grand Beach Hotel Surfside during your recent trip to Miami. While we are glad you spent a satisfactory experience on property and enjoyed the direct beach access from hotel premises, the spacious guest suites with great in-room amenities, and the hotel’s convenient location near Bal Harbour, it has been to...

pittsburgh
Reviewed 2 weeks ago

We booked this sight unseen and what a wonderful surprise! Beautiful, modern, immaculately kept up hotel. Great amenities. Beautiful beach. Can't say enough how much we enjoyed this hotel, with its great staff, comfortable large rooms and more.

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Thank pittsburghphils
Miroslava P, Social Media Representative at Grand Beach Hotel Surfside, responded to this review

Dear Pittsburghphils, we would like to thank you for not only choosing to stay with us at Grand Beach Hotel Surfside, but also for your precious time giving your feedback. It is delightful to hear of your enthusiasm about different aspects of the hotel and how you have enjoyed your visit. Your review truly highlights all that is best about...

Canterbury, United Kingdom
Reviewed 2 weeks ago

Cannot recommend this hotel. Complete lack of customer care. Arrived midday and told our room would be given priority for availability. 3 approaches to reception and 4.5 hrs later we were shown our room, King Beachfront Room, beautiful beach view but appalling noise from a/c unit in room. Further hour later and shown a quieter front room. Staff denied any...

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5Thank JohnandLiz77
Miroslava P, Social Media Representative at Grand Beach Hotel Surfside, responded to this review

Dear JohnandLiz77, we would like to thank you for not only choosing to stay with us, but also for your precious time giving your feedback. At our hotel we cannot guarantee early check-ins, but are happy to honor such for as long as we have the room type you have reserved ready and available at the time of your arrival....

Minneapolis, Minnesota
Reviewed 3 weeks ago

Hands down the best hotel I've ever stayed at in Miami Beach. Most of the rooms are mini-suites. We had a suite with two full bathrooms, living area, wine fridge, and king size bed. The rooms only get better from there. Room was super clean (save a few stains on the couch) and the pool /beach area were fantastic. Like...

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Helpful?
Thank mdiddy041
Miroslava P, Social Media Representative at Grand Beach Hotel Surfside, responded to this review

Dear mdiddy041, thank you so very much for posting a superb review of your recent stay at the Grand Beach Hotel Surfside. It is delightful for us to hear of your enthusiasm about different aspects of the hotel and how you have enjoyed your stay with us. We are glad that our spacious room accommodations with excellent in-room facilities, convenient...

Reviewed 3 weeks ago via mobile

Difficult to choose where to start.... Room/Suite - the rooms are way smaller than they appear on photos. The wardrobe on our room was minimal and we just had no drawers whatsoever. The air conditioning split is placed inside the closet opened to the balcony, which means that when it is switched on the noise is unbearable, so you can...

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Helpful?
5Thank Luis S
Miroslava P, Social Media Representative at Grand Beach Hotel Surfside, responded to this review

Dear Luis S, thank you very much for taking the time to share your feedback regarding your stay with us; we do regret to hear that we did not meet your expectations, but we do appreciate your comments and suggestions as they assist us when reviewing the improvements we can make to our service and product going forward. It is...

Reviewed 3 weeks ago

I just returned from an 8 night stay at this hotel. This is the second consecutive year, and probably our last. I want to make it abundantly clear that the lower echelon staff are great and go out of their way to live up to the presumed rating. The policies of the Hotel show absolute disregard for the guests. Having...

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4Thank Sam L
Miroslava P, Social Media Representative at Grand Beach Hotel Surfside, responded to this review

Dear Sam L, thank you for taking the time out of your day to provide us with your opinion about the Grand Beach Hotel Surfside. At our establishment, we love welcoming back returning guests and certainly consider it a compliment when travelers choose to join us on more than one occasion. We were this delighted to read of your continued...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Soak up the style and tranquility of the new Grand Beach Hotel Surfside where Luxury and Comfort are within Reach! Discover a true gateway to paradise! A contemporary Miami all-suite hotel on the ocean, the Grand Beach Hotel Surfside features luxurious accommodations, breathtaking ocean views, and easy access to world-famous beaches, attractions, restaurants, shopping malls, and nightspots. ... more   less 

Additional Information about Grand Beach Hotel Surfside

Address: 9449 Collins Avenue, Surfside, FL 33154-2610
Region: United States > Florida > Surfside
Price Range: $304 - $813 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Beach Hotel Surfside 4.5*
Number of rooms: 343
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Grand Beach Hotel Surfside staff and other travellers.
62 questions
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Balloch, United Kingdom

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Questions? Get answers from Grand Beach Hotel Surfside staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner suite /rooftop =best views. Sunset suite= loud traffic Collins Ave lower floors. Irish bar, pizza and supermarket 5 minute walk.”
 of 5 bubbles , 23 Mar 2017 | Read review
“Stay Elsewhere.”
 of 5 bubbles SSeashells1945, 15 Mar 2017 | Read review
“Rooms facing the ocean are terrific! Great balconies...”
 of 5 bubbles pittsburghphils, 10 Mar 2017 | Read review
“Higher floor rooms best views. Quiet room allocation is a lottery”
 of 5 bubbles JohnandLiz77, 6 Mar 2017 | Read review
“Our room had beautiful sunset views of Miami. I wouldn't spend extra for ocean view, but that's just me.”
 of 5 bubbles mdiddy041, 2 Mar 2017 | Read review
5 of 5