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upon checkin the first room was not ready so we called down to the front desk and told them, I am sure the hotel manager answered the phone and told us to go to room another room and the keys would be at the room...More
3 Thank dkesk29
Response from IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Tampa USF-Busch GardensResponded 7 May 2015
Thank you for your feedback regarding your recent visit at our hotel. I sincerely apologize for the unsatisfactory service you received from the staff. Please be assured that we will look into your concerns. In connection, I have sent you a private message...More
Ok I saw some negative stuff here, so I will be very forthright here. We stayed here purely for the free shuttle to Busch Gardens, free wifi, free breakfast and location to Busch Gardens. The Staff was excellent, we stayed here over spring break so...More
If you are going to Busch Gardens this is the hotel for you. The staff were very friendly and helpful. The rooms were as expected with comfortable beds nicely on the soft side. Free morning breakfast, but the smallish eating area was quickly overwhelmed.
My husband and I stayed at this hotel during out trip to Busch Gardens for my birthday. The hotel staff was very nice and accommodating. The shuttle to and from the park was really convenient, especially when Robert was driving. He was very polite and...More
Hotel is as advertised. Clean good sized rooms and friendly staff. Decent complimentary breakfast. Hotel demographic is mostly families probably there to visit Busch Gardens which is almost across the street (though we and some others were there to see NY Yankees spring training which...More
3 Thank 680eric
Response from IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Tampa USF-Busch GardensResponded 8 April 2015
Thank you for your feedback. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. We appreciate your kind words regarding our staff and we are glad to hear...More