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Extended Stay America - Tampa - Airport - Spruce Street

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Extended Stay America - Tampa - Airport - Spruce Street
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91 Reviews from our TripAdvisor Community

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Showing 86: English reviews
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Boston, Massachusetts
Reviewed 2 days ago NEW

This is a great affordable and quiet hotel. It is clean and spotless. I checked the bathroom and bed with a backlight( yes I am a little OCD with cleanliness) and there were no stains or "DNA." The staff are super friendly and helpful. Anything you ask for is provided with a smile. Great management (Toni and Jessica)= Great staff....

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Thank James B
Reviewed 1 week ago

Bad impression from the start... The man from the reception was rude and seemed to be angry. Everything in this hotel was brown: dark brown, light brown, coffee brown. It looks depressive and dirty. Talking about dirty. The lift and corridors had the same crumbs and muddy stains for couple of days. We booked the room via priceline.com and as...

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Thank Lena M
00esa, General Manager at Extended Stay America - Tampa - Airport - Spruce Street, responded to this review

Lena, I am very sorry we failed to deliver the exceptional stay you deserved. I am disheartened to read about the problems you experienced, and I hope you will accept my sincerest apology for what transpired. My managers and I are taking steps to ensure future guests do not encounter the same issues. I truly hope you will give us...

St. Petersburg, Florida
Reviewed 2 weeks ago

Late night arrival, front desk attendant, helpful. Asked if there were soaps and shampoo in the room since I got stuck in Tampa, overnight due to the bridge being closed with no luggage. I choose to book a room instead of the late night trip back to the other side. When I got to the room, there was only a...

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Thank finderkeepers2
00esa, General Manager at Extended Stay America - Tampa - Airport - Spruce Street, responded to this review

Thank you for including us in your travel plans. It's nice to know you were overall pleased with your stay and that you liked the service delivered by our front desk associate. However, we are sorry for not meeting all of your expectations. We appreciate your feedback and hope you will consider a return visit. Sincerely, General Manager

Seattle, Washington
Reviewed 3 weeks ago

We staid here before our cruise. So noisy. This is a hotel for men working shift work. They were coming back to the hotel so 1am and cooking dinner. The complete floor smelled like Fried food. The carpet was filthy and when we went to the kitchen in the night, there were cockroaches. The breakfast advertisement showed fruit but there...

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Thank Cruise022017
00esa, General Manager at Extended Stay America - Tampa - Airport - Spruce Street, responded to this review

Please accept my apology for not living up to our commitment to clean, fresh accommodations during your stay. We do have regular pest control throughout the hotel. Even though this is not a frequent occurrence we recognize that even one time it’s too many. Remedial steps within our housekeeping department are on the way to ensure this does not happen...

Hendersonville, North Carolina
Reviewed 4 weeks ago

I would never stay at this location again. We flew to Florida to see a sick relative and did not get much sleep. If only I had know this was more than we would get at this "facility". We checked in after searching for a staff member. We were shown what was to be the breakfast table (a small food...

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Helpful?
Thank fyre1782
00esa, General Manager at Extended Stay America - Tampa - Airport - Spruce Street, responded to this review

Please accept our sincere apologies for not meeting your expectations. It is important to our entire team that each guest enjoys a comfortable stay and outstanding service, so we are sorry you did not receive that from us. To make sure this does not happen again, I am actively working with my team to improve future guest experiences. We hope...

Phoenix, Arizona
Reviewed 19 March 2017

On Friday February 17 2017 we arrived from Phoenix AZ to Tampa Airport. We had reserved a car at airport and drove to our hotel. Arriving around 11:00 pm. Online the morning of 2/17/2014 confirmed our reservation along with our arrival time, (when reservation was made arrival time was given) We had made reservations on line with Southwest Reservations four...

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1Thank gini d
00esa, General Manager at Extended Stay America - Tampa - Airport - Spruce Street, responded to this review

Thank you for staying with us and sharing your review. We are terribly sorry about the issues you experienced with your reservation. Your experience is not indicative of the service we train our associates to provide. I have shared your concerns with my entire team as we take your comments seriously, and our training will be revisited to ensure this...

Plano, Texas
Reviewed 5 March 2017

I picked this hotel because of location and price. Staff was very friendly, but there are some things that bothered me... 1. toilet was not clean. 2. flush was not working well - i had to flush 3 times to clean the toilet 3. there was a puddle of water in the fridge 4. the "continuous fan" button was not...

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Thank adybor
00esa, General Manager at Extended Stay America - Tampa - Airport - Spruce Street, responded to this review

Thank you for your constructive feedback. We sincerely apologize for the maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained, so we regret falling short. We are meeting with staff members to discuss your review and reiterate the importance of impeccable customer service and attention to...

Reviewed 27 February 2017

Have stayed at numerous extended stays before being a military family, but this one is beyond disgusting and let's the reputation of extended stay down massively. The first room looked unclean as soon as we walked in and smelled moldy. The pillows have no pillow protectors and we're yellow and stained. We changed rooms only to have the same experience....

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1Thank diane p
00esa, General Manager at Extended Stay America - Tampa - Airport - Spruce Street, responded to this review

Diane, This is not the type of experience we want our guests to have when staying with us. We appreciate the information on how we can improve for our future guests, and for your next visit. We are sorry we did not meet your expectations, nor ours, and will work hard to correct the issues quickly. Thank you for your...

Portland, Maine
Reviewed 23 February 2017

This hotel is always clean and comfortable. The staff is warm and welcoming. They bend over backwards to make sure your stay is pleasant. Ever since The newer manager "Toni " has taken over the hotel has gotten even better. She is right out there at the front desk talking to guests and listening to their needs. This is an...

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Helpful?
Thank Baxter B
00esa, General Manager at Extended Stay America - Tampa - Airport - Spruce Street, responded to this review

Baxter, we are thrilled you chose Extended Stay America - Tampa - Airport - Spruce Street again to be your home away from home. We believe our reasonable rates and excellent hospitality are just a few of the things which provide a positive experience for all of our guests, and we are glad you agree. Thank you for an awesome...

Reviewed 19 February 2017 via mobile

It's odd that for an extended stay hotel, you have not one piece of silverware or one cup in the cupboard. You have to ask for things at the front desk! Not very convenient! I had to ask for coffeemaker, too. If you see pics with toasters and coffee makers on the website, it is staged! Refrigerator was rusty and...

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Helpful?
Thank Ramblin' A
00esa, General Manager at Extended Stay America - Tampa - Airport - Spruce Street, responded to this review

Thank you for letting us know about the rudeness of one of our staff members. We are concerned with this behavior, and we apologize for this lack of friendly and helpful attitude. Our staff genuinely cares about providing an enjoyable stay to all of our guests, and this isolated incident is not a reflection of our usual service standards. In...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Tampa - Airport - Spruce Street

Address: 4312 W Spruce St, Tampa, FL 33607-4146 (Formerly Extended StayAmerica Tampa - West Shore)
Region: United States > Florida > Tampa
Price Range: $111 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Tampa - Airport - Spruce Street 2.5*
Number of rooms: 104
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Also Known As:
Extended Stay Tampa
Tampa Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Tampa - Airport - Spruce Street staff and other travellers.
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Questions? Get answers from Extended Stay America - Tampa - Airport - Spruce Street staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay Away from this place”
fyre1782, 26 Mar 2017 | Read review
“McAlisters Deli is right behind the hotel. The food is superb and cheap. Tell them Baxter sent you.”
824baxterb, 22 Feb 2017 | Read review
“Ask for a room in upper floors away from elevators for a quieter room”
xpen2000, 31 Jan 2017 | Read review
“Unfortunately didn't notice any handicap access.”
Michael_E_Mack, 6 Dec 2016 | Read review
“Spend a few extra bucks and go somewhere nice”
amgardner2016, 6 Dec 2016 | Read review
5 of 5