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Embassy Suites by Hilton Tampa - Downtown Convention Center

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#38 of 163 Hotels in Tampa
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Embassy Suites by Hilton Tampa - Downtown Convention Center
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1,781 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Tampa - Downtown Convention Center
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Showing 1,734: English reviews
Fargo, North Dakota
Reviewed 12 April 2016

We were looking for a place to eat before the hockey game, this was a great location, quiet, the food was great, but what really stood out was the service. Christian gets a full hat tip, excellent service!

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Helpful?
Thank jennie528
Hunter P, Manager at Embassy Suites by Hilton Tampa - Downtown Convention Center, responded to this review

Dear jennie528, Thank you for your 5 star review and more importantly praise of one of our hardworking team members! We will make sure Christian is recognized for the excellent service he was able to provide during your dinner service. Again, thank you, and please do come back to see us soon.

Grayson, Georgia
Reviewed 12 April 2016

I want to point out the absolute best customer service given by Lance and Heather. It was late, we were tired and they were very accommodating at our check-in. We had issues with my rate and they fixed it with no problems. prior to my coming, I had called because I was told by HHonors Rewards that the only way...

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Helpful?
Thank peachesmcc
Hunter P, Manager at Embassy Suites by Hilton Tampa - Downtown Convention Center, responded to this review

Dear peachesmcc, I appreciate you choosing the Embassy Suites Tampa Downtown for your vacation. I am also so pleased to hear about the great experience you had. Thank you for going out of your way to share this feedback for our future travelers. We cannot wait to welcome you and your family back on your next trip to this area.

Milwaukee, United States
Reviewed 11 April 2016

On check in I was sent to the wrong room and was given a key that was programmed for this wrong room. I walked into someone else's room! Thankfully I didn't see the actual guest, but the situation could have been much worse. It took 3 trips to the front desk to get me to the right room with a...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Jessica H
Hunter P, Manager at Embassy Suites by Hilton Tampa - Downtown Convention Center, responded to this review

Dear Jessica H, Thank you for your recent review of your time at the Embassy Suites Tampa Downtown. I am very sorry that you were given a key to the wrong room. I am thankful the situation was not much worse. I will follow up our front office team regarding your comments. I do understand your arrival experience was rocky,...

Santa Clara, CA
Reviewed 10 April 2016

Enjoyable stay at the Embassy Suites while attending a professional conference at the Tampa Convention Center. Suite was small but cute and gave a very good seating area with tele as well as a king bed in a separate room, also with a tele. Very clean, well maintained, very accommodating and very helpful staff.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank O7380ULwilliamg
Hunter P, Manager at Embassy Suites by Hilton Tampa - Downtown Convention Center, responded to this review

Dear 07380ULwilliamg, Amazing! We truly appreciate your kind words and wonderful feedback regarding your recent stay with us. Please come back to stay with us on your next visit to Tampa. It would be my pleasure to make sure your next stay is an enjoyable as your last. If you would like, contact me directly before making your next reservation....

Reviewed 9 April 2016

The room rate was $269 plus parking charge of $20. The hotel has not been maintained very well with the lack of attention to cleanliness and overall appearance. There was an incident of feces found in the pool and it was handled very poorly. People who were unaware were allowed to continue to swim in the pool while a maintenance...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank polly w
Hunter P, Manager at Embassy Suites by Hilton Tampa - Downtown Convention Center, responded to this review

Dear polly w, I would like to express my most sincere appreciation for providing us with your detailed feedback and I am extremely sorry you were not completely happy with your stay. We pride ourselves in providing a superior experience and do appreciate hearing when we fall short and I am sincerely sorry for falling short of your expectations. Our...

Austin, Texas
Reviewed 9 April 2016

This is an older property, well maintained, but has some flaws, especially the WIFI. The breakfast buffet items and reception are not what I have seen at other Embassy Suites. Wait staff was less enthusiastic about their customers. I have had better at a lot less expensive hotels.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank May M
Hunter P, Manager at Embassy Suites by Hilton Tampa - Downtown Convention Center, responded to this review

Dear May M, Thank you for taking the time to review our hotel. Needless to say, I am disappointed to learn of the various opportunities where we were lacking in service including your WIFI, complimentary breakfast, and the complimentary evening reception. Please be assured we are working to more than double our WIFI bandwidth in the very near future. We...

Columbia, South Carolina
Reviewed 9 April 2016

It was a beautiful hotel will defiantly come back!! The view was beautiful and the staff was friendly and very helpful. I family love the stay, it was our first time in Tampa. Don't think we will stay anywhere else.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank donnao331
Hunter P, Manager at Embassy Suites by Hilton Tampa - Downtown Convention Center, responded to this review

Dear donnao331, Amazing! Thank your for your 5 star review and kind words regarding our team members, we will be sure to pass them along. We are ecstatic your family was able to enjoy every second of their stay with us. We do look forward to the honor of your return visit soon. Please, if you would like, reach out...

Tallahassee
Reviewed 7 April 2016

The Embassy Suites is a family friendly hotel connected to the Tampa Convention Center. They offer a nightly happy hour with snacks, wine and beer. The room was clean, and well laid out with the bedroom and sitting areas separated by the bathroom. As a convention hotel, it is a high volume property, and there is some wear and tear....

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Helpful?
Thank Lrenee212
Hunter P, Manager at Embassy Suites by Hilton Tampa - Downtown Convention Center, responded to this review

Dear Lrenee212, Thank you for your outstanding review and thank you for acknowledging our team members helpfulness. Our Embassy Suites Team members strive for a service that is prepared and personalized for each guest. I am happy to know that your Embassy experience was exceptional for you.

Seattle, United States
Reviewed 6 April 2016

I had a reservation and upon check-in, my room wasn't ready. The front desk informed me they would call my mobile when it was ready. 2 hours later no one called and i went back to the front desk and it was ready. No one called me. Once in my room, it wasn't really clean. Garbage still there, and tears...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Marisa T
Hunter P, Manager at Embassy Suites by Hilton Tampa - Downtown Convention Center, responded to this review

Dear Marisa T, Thank you for your stay and thank you for taking the time to review our hotel. I was disappointed to read that our arrival experience did not surpass your expectations. We are committed to providing a high level of service that is second to none. I do sincerely apologize that your communication experience with our front desk...

Michigan
Reviewed 5 April 2016

We stayed here for 1 night before we went out on our cruise. We took taxi to this hotel from the airport and was very easy to do. Hotel was big and very nice accommodations. Room was spacious and was very nice until we opened the curtains. We literally had a view of a wall and nothing more. There was...

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Helpful?
Thank lala1229
Hunter P, Manager at Embassy Suites by Hilton Tampa - Downtown Convention Center, responded to this review

Dear lala1229, Thank you for taking the time to review our property, we appreciate you taking the time to leave us such valuable feedback. I will inform the Chef of your complements regarding our complimentary breakfast and cocktail hour. I hope you enjoyed your cruise! Please do reach out to me personally so I may be able to upgrade your...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Breakfast included
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Connected via skybridge to the Tampa Convention Center, the Embassy Suites is the only upscale all-suite hotel in downtown Tampa. Complimentary Cooked-to-Order Breakfast and a Manager's Reception included daily. Next door to the St. Pete Times Forum for Tampa sporting events, concerts and exhibits. The Tampa Cruise Port is also close by for all Tampa cruise departures. ... more   less 

Additional Information about Embassy Suites by Hilton Tampa - Downtown Convention Center

Address: 513 S Florida Ave, Tampa, FL 33602-5419
Region: United States > Florida > Tampa > Downtown
Price Range: $264 - $630 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Tampa - Downtown Convention Center 3.5*
Number of rooms: 360
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Expedia, Priceline, Travelocity and Hotels.com so you can book your Embassy Suites by Hilton Tampa - Downtown Convention Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Tampa - Downtown Hotel Tampa
Tampa Embassy Suites
Hotel Style:
#16 Green Hotel in Tampa
#30 Romantic Hotel in Tampa
#36 Business Hotel in Tampa
#43 Family Hotel in Tampa
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Tampa - Downtown Convention Center staff and other travellers.
21 questions
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Questions? Get answers from Embassy Suites by Hilton Tampa - Downtown Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't get a harbor facing room unless you want to hear the harbor side entertainment till midnight”
 of 5 bubbles 882JohnC, 14 Feb 2017 | Read review
“Rooms overlooking the river have the best views”
  • Pillows & King size bed comfortable
  • large comfy desk & chairs
  • comfortable living room
  • Microwave, refrigerator and coffee maker
 of 5 bubbles 387cyndid, 6 Feb 2017 | Read review
“Only low numbered rooms look out over the river -- other overlook downtown or the Amalie center.”
 of 5 bubbles mot29, 22 Jan 2017 | Read review
“either side 3 rooms away from elevator but not in back”
 of 5 bubbles 558MaryH, 17 Jan 2017 | Read review
“The view on the water side is beautiful. We were on the 15 th floor.”
 of 5 bubbles brendasZ5994IO, 15 Jan 2017 | Read review
5 of 5