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House keeping reported our door lock was acting up, yet we never had the 1st problem?; maintenance person unskilled at fixing said problem? locked out of room for hours and hours...finally gets a saw and cuts a hole in door to open it! Manager and...More
Hotel is in great location ,We stayed over the weekend ,our room was fully renovated but what makes the hotel is the staff ,they are very friendly and helpful .Breakfast was perfect.Thank you Sean and the ladies in housekeeping for making our stay.Special thanks to...More
Staff was nice enough, but the accommodations were less than pleasant. I don’t think the carpet has been cleaned in years. The chair looked like lawn furniture and the box springs needs a cover. Also, outlets are not easily accessible.More
Thank Karinda B
Response from IHGService, Guest Relations Manager at Holiday Inn Express Venice/SarasotaResponded 2 days ago
Hello Karinda B,
Thank you for taking time to leave us a candid review about Holiday Inn Express FL. I recognize your stay was not 100% satisfactory.
IHG values your experience with our hotels as a valued guest. I have sent you a private message...More
So so so disappointed in the staff at this hotel. Several times I had to call to clarify details of my reservation and was told several times to call back! Each time I had to talk to someone different and it was a nightmare. The...More
Thank Colleen C
Response from IHGService, Guest Relations Manager at Holiday Inn Express Venice/SarasotaResponded 1 week ago
Hello Colleen C,
Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel due to the level of service you received and the charges on your card. We...More
The front desk manager, Shawn, was great. Extremely busy but cool, calm and collected. The room on the other hand had a couple issues. The main issue which was upsetting was the bathtub. It was gross. It looked like they had removed the bathmat but...More