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Courtyard West Palm Beach Airport

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202 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard West Palm Beach Airport
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Showing 200: English reviews
Reviewed 14 January 2016 via mobile

Stayed here for 1 night for business and will not stay again. Arrived and my room reeked of cigarette smoke. It was blatantly obvious that someone had been smoking in there and it was a non smoking room. Also, when I arrived at my room there was some sort of light fixture hardware one the bed. Before I called the...

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Helpful?
Thank Anthony C
Rebecca G, General Manager at Courtyard West Palm Beach Airport, responded to this review

Thank you so much Anthony for your review of the Courtyard. We apologize that we definitely fell short of your expectations during your stay. I have taken your comments and addressed them with my staff in engineering and at the front desk and we will make sure to correct these issues moving forward. Please understand it was not our intention...

Reviewed 8 January 2016 via mobile

The rooms & hotel are nicely updated! But after staying at courtyards for the last couple of months on and off, I know how they all usually operate. This one is on its own manual. Housekeeping is aweful there rude they all block the hall ways and chat & do a aweful job at that. We asked for a few...

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Helpful?
Thank William P
Rebecca G, General Manager at Courtyard West Palm Beach Airport, responded to this review

Thank you William and Natalie for taking the time to write a review of our hotel. I apologize that you had a discouraging stay. Thru our conversations on the phone and emails over the last few days I wish I could have helped you further with AMEX and why they were taking so long to release the authorization on your...

Hendersonville, North Carolina
Reviewed 2 January 2016

If you are looking for a standard Marriott right smack on (or perhaps in the middle of--due to the noise) of I-95, look no further than this property. I have stayed at other hotels beside busy interstates, but the noise in this room here was unbelievable. When we checked in, I requested a room facing away from the highway, but...

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Helpful?
Thank JBORLO
Rebecca G, General Manager at Courtyard West Palm Beach Airport, responded to this review

Dear Guest thank you very much for staying with us and also for you comments. I know your stay was affected greatly by multiple issues and with your review it only helps me to address the issues and correct them moving forward. Thank you very much and we really do appreciate your business and your review.

Greenville, South Carolina
Reviewed 1 January 2016 via mobile

My girlfriend and I stayed here while visiting family. Melissa the general manager at the front desk was very nice upon check in! Room was clean and modern with a large flat screen TV. WiFi worked great! The bed was clean and the place felt safe. The bathroom was clean as well! Would definitely stay here again!

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Helpful?
Thank Kevin C
Rebecca G, General Manager at Courtyard West Palm Beach Airport, responded to this review

Thank you so much for your great review! We are so glad your girlfriend enjoyed her stay and we look forward to seeing her next time her travels bring her back to West Palm Beach!

Fort Lauderdale, Florida
Reviewed 27 December 2015

Had to be near there for one day and picked this hotel and what a nice surprise!! From the time you walk in you are impressed by friendliness of the staff!! Rooms are marriott and always clean!! Would go back!!

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Helpful?
Thank coach3313
Rebecca G, General Manager at Courtyard West Palm Beach Airport, responded to this review

Thank you so much for your awesome review and for choosing our hotel! We are so glad you enjoyed our hotel and friendly staff. We look forward to seeing you again in West Palm Beach!

ontheroadagn7
Reviewed 19 December 2015

We had an extremely early flight at 5:30 AM from West Palm Beach airport. Called the front desk the day we checked in (Saturday) and were told the shuttle ran starting at 4:00 AM the next day. We turned in our rental car the night before and got a ride back around 10 PM from a very helpful driver. I...

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Helpful?
Thank ontheroadagn7
Rebecca G, General Manager at Courtyard West Palm Beach Airport, responded to this review

Dear Guest: Thank you so very much for staying with us and I want to express how very sorry we are that the morning of your flight was so stressed. We never meant to intentionally cause you this terrible experience. I can only imagine what it was like being so close to missing your flight and the anxiety you felt....

Reviewed 30 November 2015

I got a great online deal for a 1 bedroom king suite with bedroom - it was very nice with small kitchen bar (microwave, fridge and wet bar with sink counter). Had a large double sink counter outside of the bathroom with large mirror and full length mirror closet doors behind. Two good size flat screens with on-screen channel lineup...

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Helpful?
Thank Gregg B
Rebecca G, General Manager at Courtyard West Palm Beach Airport, responded to this review

Thank you so much for all your great comments about our amenities! We look forward to having you stay with us again in the future.

Cleveland, Ohio
Reviewed 26 November 2015

i called the night before i arrived to see if the shuttle just ran back and forth or if i needed to call or set up a time to be picked up. i was told it just kept running every 15 mins or so. i landed at the airport and waited about 30 mins for the shuttle before calling and...

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Helpful?
Thank PANDA2253
Rebecca G, General Manager at Courtyard West Palm Beach Airport, responded to this review

Dear Guest: I am so sorry that you were misinformed. Our shuttle is an on demand service and we apologize that this affected your stay. I have taken your comments about the cleanliness and the balcony doors to our staff and we will make sure it is corrected. I appreciate your comments about the new rooms being nice and we...

Door County, Wisconsin
Reviewed 2 November 2015 via mobile

We stayed here last December and loved everything about it. We were shocked by how much the service and food had gone downhill. We stayed 2 nights and most of the time no one was working the front desk. It was difficult to purchase from the food mart because no one was there. Fire alarms went off 3 times, once...

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Helpful?
Thank Cruzealot
Rebecca G, General Manager at Courtyard West Palm Beach Airport, responded to this review

Dear Guest please accept our apology for the upsetting stay. I understand where your frustrations were coming from. It was a very interesting Halloween weekend and there were issues with a broken sprinkler head and an elevator issue that caused the fire alarms to sound. We are not allowed to silence those alarms for guest safety. I apologize that this...

Arvada, Colorado
Reviewed 26 October 2015

We stayed one night accompanied by a 4-year old. Conveniently located near to the airport, the shuttle pick up was quick - but then we could not find a receptionist. It took us almost 15 minutes to find someone. Since hotel is next to the Interstate, we asked for a quiet room. This is difficult to accomplish, as both sides...

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Helpful?
Thank MXB48
Rebecca G, General Manager at Courtyard West Palm Beach Airport, responded to this review

Thank you so much for the solid review of our Courtyard! We are so sorry you had to wait for a desk associate, I will make sure to address this with our team. We look forward to seeing you again in West Palm Beach soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
One of the best among West Palm Beach hotels, the Courtyard by Marriott West Palm Beach Airport hotel is ideal for business or leisure! When you are looking for a hotel near Downtown West Palm Beach, the Courtyard West Palm Beach is conveniently located off of I-95 and near CityPlace and Clematis Street. This hotel in West Palm Beach is just 5 miles from Palm Beach and the famous Worth Ave. Our hotel near West Palm Beach Airport (PBI) offers free transportation to and from the Airport and CityPlace. Begin your day in The Bistro - Eat. Drink. Connect.(R) offering meal items and Starbucks(R) coffees and evening dinner service with cocktails. Unwind in our luxurious outdoor pool and whirlpool or keep fit in our fitness center. Our guest rooms have conveniences such as mini-refrigerators, in-room coffee, 32" flat screen TV & Free Wi-Fi. Looking to host a meeting in a West Palm Beach hotel? Our meetings rooms can seat up to 60 people. The Courtyard West Palm Beach Airport hotel awaits you! ... more   less 

Additional Information about Courtyard West Palm Beach Airport

Address: 1800 Centrepark Dr E, West Palm Beach, FL 33401-7417
Region: United States > Florida > West Palm Beach
Price Range: $181 - $522 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard West Palm Beach Airport 3*
Number of rooms: 99
Reservation Options:
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Also Known As:
Courtyard By Marriott West Palm Beach Airport Hotel West Palm Beach
Courtyard West Palm Beach
West Palm Beach Marriott
West Palm Beach Courtyard
Hotel Style:
#13 Business Hotel in West Palm Beach
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard West Palm Beach Airport staff and other travellers.
3 questions
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Holland Patent, New York, United States
8 months ago
East Rutherford, New Jersey
over a year ago

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Questions? Get answers from Courtyard West Palm Beach Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Communication seems like an issue, make sure they provide you with what you are supposed to get.”
 of 5 bubbles mikef295, 2 Dec 2016 | Read review
“Ask for a 1st floor room if you want to be close to the fitness room and/or pool. Ask for a 2nd floor room if you prefer more quiet.”
 of 5 bubbles TCubillas, 5 Jun 2016 | Read review
“Check the noise level of the traffic in your room”
 of 5 bubbles Opedge, 18 Mar 2016 | Read review
“Refrigerator needs to be re-started every two hours.”
 of 5 bubbles surious, 3 Mar 2016 | Read review
“Do not stay on the side of the hotel where I-95 is located”
 of 5 bubbles Gwopilot, 18 Feb 2016 | Read review
5 of 5