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Hilton Garden Inn West Palm Beach Airport

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Hilton Garden Inn West Palm Beach Airport
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479 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn West Palm Beach Airport
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Showing 460: English reviews
Sapphire, North Carolina
Reviewed 1 March 2016 via mobile

Nice, spacious room. However, when we returned to our room at 4 pm it had not been made up yet. When we called the front desk they sounded neither surprised nor dismayed by this information. AC cools nicely but then turns off in the middle of the night (I think they have a motion sensor ), so we slept poorly....

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Helpful?
Thank Donna B
Amrit H, General Manager at Hilton Garden Inn West Palm Beach Airport, responded to this review

I am so sorry your room was not serviced by 4pm and your AC did not work property but we do not have motion sensors in the rooms. . Our housekeepers work very hard to clean rooms as fast as possible but please accept my sincerest apology for getting to your room earlier. As far as your guest room bill,...

Millington, United States
Reviewed 28 February 2016

walked in to front desk was told no standard 2 bed rooms available(understood) ... only room available $499 night(ok)... was told to try next door ...called main corporate number 2min. later.. standing 10ft from front desk and booked room for $299 no prob.... walked 10 ft back to desk and was still told nothing available ..after a few minutes going...

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Helpful?
Thank Rick A
Amrit H, General Manager at Hilton Garden Inn West Palm Beach Airport, responded to this review

I am sorry about your experience at the front desk. I can assure you that it is not standard to find someone at our hotel who isn’t helpful. We strive to ensure our front desk agents and other team members know how much we value your business. I apologize for any issue you had. Thank you.

Cape Cod, Massachusetts
Reviewed 16 February 2016

I travel a lot for business and also for fun. I've seen a lot of Hilton Garden Inns. This Hilton Garden Inn met my expectations - it was clean, relatively new, with a decent, not so great breakfast, and smaller sized rooms. Nothing really special about the place and definitely not a destination hotel. Kind of a basic, pedestrian one...

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Helpful?
Thank Craigsworld
New York City, New York
Reviewed 10 February 2016

I asked the American Express agent to book my room at Hilton by West Palm Beach Airport and ended up at Hilton Garden. I was very disappointed when I arrived to the hotel and found out that I was booked at the wrong hotel. The people working at the hotel were nice, professional and helpful, but the hotel was hard...

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Helpful?
Thank pvscheele
Amrit H, General Manager at Hilton Garden Inn West Palm Beach Airport, responded to this review

Thank you for your feedback and I'm very sorry that you were disappointed with our location. Thank you.

Reviewed 1 February 2016 via mobile

Room and staff were great. My only complaints were that the bar closed at 10 PM, the restaurant is small, and the shuttle only runs each hour. Breakfast was very good but you have to pay. Parking is good. Bed was comfortable. Location is close to airport and a short cab ride to City Place.

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Helpful?
Thank Dave P
Amrit H, General Manager at Hilton Garden Inn West Palm Beach Airport, responded to this review

Thank you for your recent review and positive feedback. I'm sorry you were disappointed to see our bar close at 10pm but please keep in mind that most of guests are here on business and they need get a good night sleep in a peaceful environment hence the 10pm closing time. There are several bars and clubs available at City...

Cincinnati, Ohio
Reviewed 25 January 2016 via mobile

I travel a lot and Hilton's are usually more than satisfactory for short stays. I am not at all satisfied. From the moment I arrived there were discrepancies in my reservation concerning what was or was not included. I had specifically called the actual hotel location to be sure everything was clear. At check in I was not given my...

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Helpful?
Thank Gypsy1212
Amrit H, General Manager at Hilton Garden Inn West Palm Beach Airport, responded to this review

Good Morning, Thank you for your recent stay with us and your feedback. I remember having a discussion with you in regards to breakfast which was included with your rate. As far HHonors enrollment and points that was not done at the property so I could not speak to it while I was on the phone with you or now....

Melrose, United States
Reviewed 21 January 2016

This hotel, though very expensive, was very lovely and makes a great spot to spend some time. It was very close to the Convention Center and downtown, the staff was all very helpful and courteous. The room was very large and had everything you'd need for a stay. Microwave, fridge, coffee maker.

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Helpful?
Thank Elaine W
Loxahatchee, Florida
Reviewed 17 January 2016

The HGI at WPB Airport is a great hotel to stay in when visiting the WPB area. Its location is idea...just moments from I-95 and only minutes away from the airport, as well as the Downtown area (City Place), and the Palm Outlets. It's always my first choice when I plan a trip to WPB. You get everything you expect...

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Helpful?
Thank Michael G
Amrit H, General Manager at Hilton Garden Inn West Palm Beach Airport, responded to this review

Just wanted to thank you for your recent stay here at the Hilton Garden Inn West Palm Beach! So glad you were able to experience our warm Hilton Garden Inn hospitality during your visit with us. We look forward to seeing you soon.

Reviewed 15 January 2016

The mattress, it was overpriced at $200 per day, was worn out, the internet did not work, Breakfast will cost you $11.95. Hilton Garden Inn doesn't have to worry about me staying at this hotel any more, no matter how convenient the location.

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Helpful?
Thank 474jimk
Amrit H, General Manager at Hilton Garden Inn West Palm Beach Airport, responded to this review

Thank you for your recent visit with us. I'm very sorry that you did not have a good experience with us and that you felt the mattress is worn but those mattress are fairly new and as far as breakfast, at the Hilton Garden Inn brand we do charge for breakfast but it is a full cooked to order breakfast....

Coral Springs, Florida
Reviewed 14 January 2016

My wife booked us a room for a little getaway weekend. When we got to the hotel everyone was very nice. When we were checking in to our room, the women at the counter(forgot her name) apologized because our room was not ready, so she upgraded us to JR suite at no cost. Then they told her by radio that...

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Helpful?
Thank Ricardo V

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free Parking
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located just one mile from Palm Beach International Airport, Hilton Garden Inn West Palm Beach Airport has newly-renovated rooms. With stylish décor and in-room perks such as microwaves and mini-fridges, our hotel is a standout among Palm Beach Airport hotels. We're ideally situated near exciting attractions such as Downtown Palm Beach, City Place and Kravis Center. We even have a free shuttle to take you there. Stop by for a drink at our full service bar or enjoy breakfast each morning at the Garden Grille. Stay productive while on the road with free WiFi and large workspaces with ergonomic seating in our modern hotel rooms. End your busy day in Palm Beach at our outdoor pool and terrace. ... more   less 

Additional Information about Hilton Garden Inn West Palm Beach Airport

Address: 1611 Worthington Rd, West Palm Beach, FL 33409-6480
Region: United States > Florida > West Palm Beach
Price Range: $138 - $362 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn West Palm Beach Airport 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Hilton Garden Inn West Palm Beach Airport Hotel West Palm Beach
Hilton West Palm Beach
West Palm Beach Hilton
Hotel Style:
#2 Business Hotel in West Palm Beach
#3 Green Hotel in West Palm Beach
#3 Best Value Hotel in West Palm Beach
#8 Romantic Hotel in West Palm Beach
#13 Family Hotel in West Palm Beach
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn West Palm Beach Airport staff and other travellers.
6 questions
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Brooklyn, New York
Boston, Massachusetts

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Questions? Get answers from Hilton Garden Inn West Palm Beach Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Use the Hilton Honors app fro pre-check-in.”
 of 5 bubbles 968kenj, 2 Dec 2016 | Read review
“Request a room not facing the street”
 of 5 bubbles fdipace, 29 Oct 2016 | Read review
“Chose a room facing Australian Avenue on the 3rd floor. Quiet and nice view.”
 of 5 bubbles stevenbO7617SS, 27 Jul 2016 | Read review
“Top floor away from elevators.”
 of 5 bubbles trvln_d_wrld, 11 Jul 2016 | Read review
“face away from the main road to the car park”
 of 5 bubbles Argillian, 12 Apr 2016 | Read review
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