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I booked a room for 8 nights - confirmed. Held with credit card. A week beforehand, I received a cancel notice - arbitrarily. When I called Marriott Customer Service to question it, no one could provide me with an explanation, and coincidentally (!!!), they were...More
Response from TeamMarriott, General Manager at Courtyard Atlanta Decatur Downtown/EmoryResponded 14 April 2018
Please accept our apologies for the problems you encountered during your recent stay with us. We certainly fell short of our goal of delivering an excellent experience. Your feedback has been shared with appropriate staff members to ensure this does not occur again....More
We worked with Carletta and Whitney to create a block of rooms for our wedding guests visiting from out of town. They were both very responsive and helpful, although several guests found a better rate booking outside of our block, which was a little disappointing...More
Response from TeamMarriott, General Manager at Courtyard Atlanta Decatur Downtown/EmoryResponded 12 April 2018
Thank you for the pleasant feedback on your Wedding held at the Courtyard Atlanta Decatur Downtown/Emory. It was our pleasure assisting with this event, and we are pleased that everything was perfectly executed. We have also taken a note of your feedback and...More
Doors slamming up and down the hallways were so loud we couldn’t sleep. Neighboring doors even shook our walls!
You can hear people’s individual words speaking in the hall.
Don’t stay here - wait for the Hampton Inn next door to be finished.
Thank Gene H
Response from TeamMarriott, General Manager at Courtyard Atlanta Decatur Downtown/EmoryResponded 6 April 2018
Dear Gene H,
Our goal is to provide a comfortable night's rest. We're sorry that your sleep was disrupted by noise from other guests of the hotel, and that we weren't able to fix the issue to your satisfaction. We appreciate your business and hope...More
Stayed here while attending a meeting within a mile of the hotel. Lots of great places you can walk to for dinner. Main complaint: you can't walk down the stairs to the first floor, forcing you to take the elevator. If you're only one or...More
Thank Mary J
Response from TeamMarriott, General Manager at Courtyard Atlanta Decatur Downtown/EmoryResponded 4 April 2018
Thank you for sharing your experience at the Courtyard Atlanta Decatur Downtown/Emory. It is a pleasure to know you had a delightful stay with us and loved our perfect location, along with the service provided by our friendly staff. We appreciate your feedback...More
In Decatur for a wedding & this CM is in a perfect location! Convenient to shops & restaurants around the courthouse square. Fast, friendly check-in & clean well appointed rooms. There's also a great Ramen restaurant off the main lobby!More
Thank Amy T
Response from TeamMarriott, General Manager at Courtyard Atlanta Decatur Downtown/EmoryResponded 1 April 2018
Dear Amy T,
It was a pleasure having you as our guest at the Courtyard Atlanta Decatur Downtown/Emory. We are delighted to know you were impressed with every aspect of our hotel, especially with our convenient location and the service provided by our staff. We...More