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Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf

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#4 of 24 Hotels in Duluth
Certificate of Excellence
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Hilton Garden Inn Atlanta NE\/Gwinnett Sugarloaf
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533 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf
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Showing 529: English reviews
Moore, South Carolina
Reviewed 31 October 2016

All I can say is this is by far the one of the very best hotels I have had the pleasure to stay in top 3 including out of united state every time I'm in Georgia this is where I will stay period if you ever visit Georgia stay there the room the staff everything was perfect

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Helpful?
Thank M7226KBrobertc
Tanveer D, General Manager at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf, responded to this review

Thank you sharing your experience about the Hilton Garden Inn Atlanta NE Gwinnett/Sugarloaf on Tripadvisor! We are so happy to hear that you enjoyed your stay with us while you were in the area. We can't wait to have the opportunity to welcome you back to our hotel the next time you are in Duluth.

Hopewell Junction, New York
Reviewed 27 October 2016

AC was loud and had no control knobs to turn it off. Room was dirty. There was someone's used drink in the fridge and mold in the shower. Bed was not good and not adjustable as claimed. Room was near the pool, which filled the hall with chlorine smells.

Review collected in partnership with Hilton Garden Inn
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Thank ziskind
Tanveer D, General Manager at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf, responded to this review

Thank you for taking the time to feedback from your recent stay. We’re very sorry you experienced these issues during your time at our hotel. We have taken your valuable feedback and addressed it with the staff to ensure that this does not happen again. We appreciate you alerting us to these; we hope the next time you are in...

Newark, New Jersey
Reviewed 27 October 2016

Overall visit was well. Breakfast was the highlight of the trip. The cost was not over the top and service was great. I got a good bang for my buck. The mattesss was not as comfortable as other locations.

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Thank Fred C
Tanveer D, General Manager at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf, responded to this review

Thank you for taking a moment to share your experience while at the Hilton Garden Inn Atlanta NE Gwinnett/Sugarloaf. We are happy to hear you enjoyed your stay with us. We hope to have the pleasure of welcoming you back to our hotel in the future.

Watkinsville, Georgia
Reviewed 27 October 2016

Many issues to list beginning with booking...got lied into a spill which was costly...after being told no purchase required or would i be asked. Was told i would get points to use for current booking..far from true! Cold jacuzzi, hair on bath towels...clearly visible. A huge spider in room- when complaints were made...nothing was offered to make for a better...

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Helpful?
Thank H3851TQsusanb
Tanveer D, General Manager at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf, responded to this review

We are sorry we were not able to provide you with quality of services. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again...

Dulles, United States
Reviewed 25 October 2016

I have used this hotel several times in the within the past few months and my experience each time has been great. The staff is very attentive and professional, the beds are really comfortable, and you have access to some good food thanks to restaurants that are literally next door or are within walking distance to the hotel.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Chukwuma O
Tanveer D, General Manager at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf, responded to this review

Thank you so much for taking the time to submit your review regarding your recent stay at the Hilton Garden Inn Atlanta NE Gwinnett/Sugarloaf near the Infinite Energy Center. Each of our team members take great pride in providing a superior guest experience for each of our hotel guests; we are delighted that you found exactly that. The next time...

Chicago, Illinois
Reviewed 24 October 2016

This hotel does not live up to the standard of Hilton Garden Inns. The first room i was in had roaches, a toilet that wouldn't flush, and a malfunctioning a/c unit. I told the front desk about these issues, and they moved me to another room. The second room had roaches in the bathroom and the shower drain clogged. By...

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Helpful?
Thank jeffhigginraven
Tanveer D, General Manager at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay....

Los Angeles, California
Reviewed 16 October 2016

Your average Hilton Garden Inn. Many staff, but not the quite the level of attention you might expect for that many staff. Front desk staff functional but not engaging. Don't expect wine glasses from the bar, only water glasses. Something about too many glasses breaking. Otherwise, what you would expect.

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Helpful?
Thank Mary E
Tanveer D, General Manager at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf, responded to this review

Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you expected. We strive to give exceptional service every day, for every guest; we sincerely apologize for falling short during your stay. We do hope you will consider staying with us in the future.

Weeki Wachee, United States
Reviewed 14 October 2016

Easy off and on location Always a good room. little pricey but Good place to stop. Bar good. Dinner very good and very fairly priced. My steak wasn't large but done perfect.And Dinner with Steak Potatoes and Veggy with a salad for $13.00 Can't beat it.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Francis G
Tanveer D, General Manager at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf, responded to this review

Thank you for taking a moment to share your experience about us on Tripadvisor. We are very happy to hear that you found our location convenient and Dinner top-notch. We look forward to welcoming you back to our hotel the next time you are in the area.

Reviewed 11 October 2016

Extremely friendly, helpful and happy staff! Large lobby with a lot of seating and while not a "bar" offers bar service from the kitchen/pantry area as well as selling beer/wine in the marketplace. Internet is fine and the rooms very clean. I recommend picking a room overlooking the back patio and trees!

Review collected in partnership with Hilton Garden Inn
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Thank Audrey W
Tanveer D, General Manager at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf, responded to this review

We are delighted to have you as a hotel guest at the Hilton Garden Inn Atlanta NE Gwinnett/Sugarloaf near the Infinite Energy Center. Our entire team takes great pride in providing a superior guest experience for our hotel guests; and we are thrilled you found nothing less. When you’re planning your next trip to the area, let us know if...

Oklahoma City, Oklahoma
Reviewed 1 October 2016

I stayed here 3 weeks in January on a business trip came back for a personal trip with 3 of my girlfriends. Excellent experience during all stays. Excellent professional, courteous and friendly staff.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank debrah339
Tanveer D, General Manager at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf, responded to this review

We appreciate you taking the time to share your experience about your stay at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf. I am very happy to hear you enjoyed your stay with us. We do hope that on your next travels to Duluth we will have the pleasure of being your host hotel during your stay.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf

Address: 2040 Sugarloaf Circle, Duluth, GA 30097
Region: United States > Georgia > Duluth
Price Range: $161 - $307 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Hilton Garden Inn Atlanta Ne/Gwinnett Sugarloaf Hotel Duluth
Hilton Garden Inn Duluth
Hilton Duluth
Hotel Style:
#2 Family Hotel in Duluth
#2 Business Hotel in Duluth
#3 Romantic Hotel in Duluth
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf staff and other travellers.
4 questions
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Hahira, Georgia
3 months ago

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Questions? Get answers from Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Accessible to a lot of resturants and mall shopping right down the street. Only about 20 minute ride from downtown Atlanta.”
525lydiaw, 9 Mar 2017 | Read review
“Check pricing before getting reservation, if your interested in pool or hot tub make sure they are operable .”
chuiras, 29 Jan 2017 | Read review
“They charge a $50 fee on your credit card and then remove it if no incidentals are used.”
Revc2, 2 Nov 2016 | Read review
“I have only stayed there once.....not sure what to say...I always get high floors and in the middle of the floor.”
S1161SJashleyr, 31 Oct 2016 | Read review
“Make sure you need or want that much room if you book a suite.”
nashp2014, 26 Sep 2016 | Read review
5 of 5