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BEST WESTERN Gwinnett Center Hotel

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#4 of 23 Hotels in Duluth
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276 Reviews from our TripAdvisor Community

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Showing 264: English reviews
Oak Park, United States
Reviewed 3 September 2016

I was tricked into using expedia and did not get to use my rewards gift card, and they would not accept it at this hotel. I also did not receive credit on my membership account. because of this. the room had a connecting door to the room beside us which I had to request another room. I could clearly hear...

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Helpful?
Thank Leo R
AnAtlantaBlogger, Director of Social Media at BEST WESTERN Gwinnett Center Hotel, responded to this review

Dear Leo, We are so sorry for what happened to you and we are sorry you felt that you were "tricked". In preparing to respond to you, we researched our arrivals and found someone with the name of Leo and a last named beginning with a R. That reservation came over to us from the Best Western Reservation line but...

Lawrenceville, United States
Reviewed 31 August 2016

I checked in at this hotel only to find that the room smelled of a strong musty and foul odor. Even thought it was after 2am I was not about to subject my kids to such an unsanitary odor. When we went to the front desk to ask for another room we found out that they were completely booked. So...

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Helpful?
Thank Detra W
AnAtlantaBlogger, Director of Social Media at BEST WESTERN Gwinnett Center Hotel, responded to this review

Dear Detra, We are so sorry you weren't pleased in our room and the handling of the refund due to you. We wish you the very best. Best Western Gwinnett Center Hotel Facebook.com/BestWesternGwinnett

Birmingham, Alabama
Reviewed 26 August 2016

We stayed here one night for a quick trip. Needed just an over night place because we were attending Leadercast. This hotel was great. They let my daughter check-in early as she was travelling from college and meeting us there. The breakfast was good. The room was comfortable.

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Helpful?
Thank Sonya L
AnAtlantaBlogger, Director of Social Media at BEST WESTERN Gwinnett Center Hotel, responded to this review

Dear Sonya, Thank you for staying with us. We are happy you felt we were "great". Do please return. Best Western Gwinnett Center Hotel Facebook.com/BestWesternGwinnett

Columbus, United States
Reviewed 16 August 2016

My stay was very pleasant. The staff was very professional and polite. They went out of their way to help the guest and the hotel was the cleanest one i've been to so far in Atlanta. I enjoyed the ammenities, internet, the gym and the breakfast bar

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Helpful?
Thank Monica D
AnAtlantaBlogger, Director of Social Media at BEST WESTERN Gwinnett Center Hotel, responded to this review

Dear Monica, We are so happy that you feel our hotel "was the cleanest one" that you've been to in Atlanta and how great that it was your "best stay ever". Do please return in the future! Best Western Gwinnett Center Hotel Facebook.com/bestwesterngwinnett

Reviewed 26 July 2016

I had left another hotel and came here. They didn't have any clean rooms available but when I told Mr. Al what happened, he found me a room. The room was so clean, the service was great. Mr. Al took great care of my family's needs. The breakfast served was good. I will always stay here when in Duluth!

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Helpful?
Thank Ashley M
AnAtlantaBlogger, Director of Social Media at BEST WESTERN Gwinnett Center Hotel, responded to this review

Dear Ashley, We are so happy that you felt that our room was "so clean" and that "the service was great". And PLEASE do return in the future. Best Western Gwinnett Center Hotel Facebook com/BestWesternGwinnett

Reviewed 25 July 2016 via mobile

My wife and I were looking for a nice hotel in the Duluth area. Having tried several in the area, we were not happy with any until we tried the best western. It has all of the qualities that we like in our hotels. Clean, friendly staff, nice area, close to everything, good breakfast, and nice rooms. The desk staff...

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Helpful?
Thank Eric C
AnAtlantaBlogger, Director of Social Media at BEST WESTERN Gwinnett Center Hotel, responded to this review

Dear Eric, Thank you for coming back "two weeks later". We appreciate that so much. Best Western Gwinnett Center Hotel Facebook.com/BestWesternGwinnett

Dunn
Reviewed 24 July 2016 via mobile

Remodeled 1 1/2 year ago, comfortable bed, clean linens and surfaces and great in-room coffee. I stayed in a king size room which was surprisingly comfortable, as hotel beds go, with bigger than standard fridge. The breakfast was a little better than other BW'S because of the pancake machine. Very cute an efficient. Tasted and looked home made.

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Helpful?
Thank travelismything22
AnAtlantaBlogger, Director of Social Media at BEST WESTERN Gwinnett Center Hotel, responded to this review

Dear Travelismything22, We are so glad you liked our hotel. That pancake machine IS very popular! Thanks for having stayed with us. Best Western Gwinnett Center Hotel Facebook.com/BestWesternGwinnett

Mint Hill, North Carolina
Reviewed 18 July 2016

I stay at Best Western a lot, all over the place, and this is one of the best I've experienced: clean, attractive property, sharp, professional staff, outstanding breakfast, fast internet, hot shower, comfortable bed. I would definitely stay here again!

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Helpful?
Thank John M
AnAtlantaBlogger, Director of Social Media at BEST WESTERN Gwinnett Center Hotel, responded to this review

Thank you John for your kind words. We were honored to have you with us and we hope you return. Sincerely, Best Western Gwinnett Center Hotel Facebook.com/BestWesternGwinnett

Los Angeles, United States
Reviewed 8 July 2016

Nice and clean. Pretty good breakfast, but dining space was small. Check in friendly and prompt. Room was very clean and amenities above average. Bed was firm and comfortable. Internet access very good without complicated password. Would happily recommend to other travelers.

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Helpful?
1Thank Clifford B
AnAtlantaBlogger, Director of Social Media at BEST WESTERN Gwinnett Center Hotel, responded to this review

Dear Clifford, Thank you so much for having stayed with us. We are so glad that you felt our room was "very clean" and that your check in was "friendly" and "prompt". We do hope you will return in the future. Best Western Gwinnett Center Hotel Facebook.com/BestWesternGwinnett

Fort Payne, Alabama
Reviewed 28 June 2016 via mobile

We arrived with just under 40 people most of them teens and this place was great. Huge Christian Worship event for young people and the hotel was packed. Still the staff was friendly and helpful in every way. Clean comfortable rooms and with that many kids they stayed right on top of breakfast, never running out. Would go back in...

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Helpful?
1Thank bmclaren2011
AnAtlantaBlogger, Director of Social Media at BEST WESTERN Gwinnett Center Hotel, responded to this review

Dear bmclaren2011, The Forward Conference!! Yes, we were so delighted to have you with us again. We host the Forward Conference every year and look so forward to having you with us. And by the way, your kids were so well behaved. DO PLEASE return next year. Best Western Gwinnett Center Hotel Facebook.com/BestWesternGwinnett

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
  • Refrigerator in room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Multilingual Staff
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Dry Cleaning
Official Description (provided by the hotel)
The newly renovated Best Western Gwinnett Center could not be in a better location! We are 10 minutes from the Gwinnett Center and Sugarloaf Mills Mall and directly off of I-85, we are a quick 20 minutes to downtown Atlanta. Within walking distance of the hotel, are restaurants of many varieties along with many shops. The Best Western Gwinnett Center offers free wireless and wired internet access throughout the property as well as a business center, fitness room and in season pool. Our valued guests will enjoy a hot complimentary breakfast each morning. Each room has a refrigerator, microwave, one-cup coffee maker, iron and ironing board, hair dryer and flat screen television. Our multilingual staff stand ready to provide you with impeccable service. In order to allow for a quiet stay for EACH of our guests, the property does NOT allow pets. ... more   less 

Additional Information about BEST WESTERN Gwinnett Center Hotel

Address: 3670 Shackleford Rd, Duluth, GA 30096-4546 (Formerly Holiday Inn Express Atlanta - Gwinnett Mall)
Region: United States > Georgia > Duluth
Price Range: $111 - $180 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Gwinnett Center Hotel 2.5*
Number of rooms: 68
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Also Known As:
Holiday Inn Express Atlanta - Gwinnett Mall Hotel Duluth
Holiday Inn Duluth
Duluth Holiday Inn
Hotel Style:
#1 Family Hotel in Duluth
#1 Best Value Hotel in Duluth
#2 Romantic Hotel in Duluth
#4 Business Hotel in Duluth
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Gwinnett Center Hotel staff and other travellers.
7 questions
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Bonifay, Florida
2 months ago
9 months ago
glasgow
10 months ago

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Questions? Get answers from BEST WESTERN Gwinnett Center Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you can stay for the free breakfast!”
 of 5 bubbles 304TomG, 7 Oct 2016 | Read review
“The double beds was great for my husband our 2 children and I”
 of 5 bubbles ashleymU6082PI, 26 Jul 2016 | Read review
“Never had a problem on any floor and I stayed on all three...”
 of 5 bubbles morae1994, 21 Apr 2016 | Read review
“My room was 1st floor at end of hall. There was an exit door at that end of the hall so you didn't have to go back thru the lobby”
 of 5 bubbles HJDTourism, 25 Feb 2016 | Read review
“Staff easily reduced the rate to AAA rate when we asked”
 of 5 bubbles E7966WXtims, 12 Feb 2016 | Read review
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