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GHL Relax Hotel Sunrise

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GHL Relax Hotel Sunrise
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1,315 Reviews from our TripAdvisor Community

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Showing 93: English reviews
Medellin, Colombia
Reviewed 2 weeks ago via mobile

Its obvious it used to be a very good hotel and it has all the potential to be the best hotel in the island, but it lacks maintenance. When I got there they gave me room 526, if you get that room RUN away, worst room EVER the view of this room is an awful roof and wall, it looks...

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Helpful?
Thank juand86
GHLHOTELSUNRISE, General Manager at GHL Relax Hotel Sunrise, responded to this review

Relax for GHL Sunrise family is important to know your assessment about our service. Every day we work to improve the quality of the hotel, making a commitment to exceed the expectations of our guests. We apologize sincerely for any inconvenience I caused him we could. Sincerely, Nora Lucia Velasquez General Manager

Santiago, Chile
Reviewed 3 weeks ago

It has everything to be a great hotel, however they do not use the optimal location and its infrastructure is deteriorated. Sometimes less is more and you do not require a mega structure to provide a good service and live a good experience. Disappointed

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Helpful?
Thank claudia_copano
GHLHOTELSUNRISE, General Manager at GHL Relax Hotel Sunrise, responded to this review

Relax for GHL Sunrise family is important to know your assessment about our service. Every day we work to improve the quality of the hotel, making a commitment to exceed the expectations of our guests. We apologize sincerely for any inconvenience I caused him we could. Sincerely, Nora Lucia Velasquez General Manager

Reviewed 13 October 2016 via mobile

I went with my family to the hotel last month. I had traveled a little bit so i found a lot of uncomfortable things that made my travel stressful. I'll enumerate those: 1. We arrived to the hotel and we waited in the line to make the check in for an hour! There were 3 workers in the lobby and...

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Helpful?
Thank David Alejandro N
GHLHOTELSUNRISE, General Manager at GHL Relax Hotel Sunrise, responded to this review

First of all give you thanks for the information you supply us, about the situations with the services offered by us. We condone sincerely for the inconvenience this might have caused, at the time we will take measures to make sure that you do not return to similar incidents occur. Please accept these apologies and thanks for your patience and...

Bogota, Colombia
Reviewed 16 August 2016

It's an outdated hotel that need a lot of maintenance. Rooms were not clean (shower full of hair), mold on lamps and doors, old furniture and not very good service. Check in took almost an hour because they didn't have credit card vouchers.

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Helpful?
Thank Jairo L
GHLHOTELSUNRISE, General Manager at GHL Relax Hotel Sunrise, responded to this review

First of all give you thanks for the information you supply us, about the situations with the services offered by us. We condone sincerely for the inconvenience this might have caused, at the time we will take measures to make sure that you do not return to similar incidents occur. Please accept these apologies and thanks for your patience and...

Morro de Sao Paulo, BA
Reviewed 3 July 2016 via mobile

It's better outside than inside. Old towels, room has things to fix. Wet floor is really dangerous. Breakfast is ok. Staff are nice. Pool os nice. Snaks at pool, happy hour is great. They say this hotel is one of The best in The island, I doubt. The room is large and has 2 beds, a couple need and a...

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Helpful?
1Thank MonicaLancha
GHLHOTELSUNRISE, General Manager at GHL Relax Hotel Sunrise, responded to this review

First of all give you thanks for the information you supply us, about the situations with the services offered by us. We condone sincerely for the inconvenience this might have caused, at the time we will take measures to make sure that you do not return to similar incidents occur. Please accept these apologies and thanks for your patience and...

Reviewed 9 June 2016 via mobile

A good option with a medium budget. The pool is amazing. Hot tubes, gym and sauna. Not all attendants speak english, so prepare your spanish. Good breakfast with attentive waiters. A place for family and couples. Have a good time in this hotel.

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Helpful?
Thank Felipe Hideki I
GHLHOTELSUNRISE, General Manager at GHL Relax Hotel Sunrise, responded to this review

Relax for GHL Sunrise family is important to know your assessment about our service. Every day we work to improve the quality of the hotel, making a commitment to exceed the expectations of our guests. Thanks for helping us evaluate our service. We are looking forward to your return soon. Sincerely, Nora Lucia Velasquez General Manager

Bogota, Colombia
Reviewed 31 May 2016 via mobile

With a perfect location, just by the beach it is so sad to see how outdated and poorly care this place is. The pool is on the dock, with perfect sunbathing location, but all the cheap boats with very loud music and hundreds of tourists are right beside you, so if you're looking for a relaxing place, look somewhere else....

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Helpful?
Thank JGVIANA
GHLHOTELSUNRISE, General Manager at GHL Relax Hotel Sunrise, responded to this review

Relax for GHL Sunrise family is important to know your assessment about our service. Every day we work to improve the quality of the hotel, making a commitment to exceed the expectations of our guests. We apologize sincerely for any inconvenience I caused him we could. Sincerely, Nora Lucia Velasquez General Manager

Quebec
Reviewed 25 May 2016

Very secure, service is top, very clean right by the ocean, view is spectacular with all necessaries amenities, a place for family vacations, business meeting, romantic weekend anything goes!, will come back there, very recommended!

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Helpful?
Thank rcpm1
GHLHOTELSUNRISE, General Manager at GHL Relax Hotel Sunrise, responded to this review

Thank you very much for your comments and congratulations, is for us very valuable to know your opinion and your experience at the Hotel, knowing we did feel at ease and that exceed your expectations motivates us to continue our efforts. We hope his soon return. Cordially, Lucia Nora Velasquez General Manager

Araraquara, Brazil
Reviewed 18 May 2016

Our stay at the hotel was good. Compared to other places you see/find on the island this is probably one of the best places to stay, together with the Decameron Isleno. Our room was very spacious and clean all the time. You can see in the bathroom that the hotel is starting to age. There is some rust on the...

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Helpful?
Thank CharlesValadao
GHLHOTELSUNRISE, General Manager at GHL Relax Hotel Sunrise, responded to this review
Google Translation

Com os melhores cumprimentos, em nome de toda a equipe que faz com que o hotel GHL Sunrise. Agradecemos ter...

Geneva, Switzerland
Reviewed 29 April 2016

We stayed at the GHL Sunrise Hotel for 3 nights in March 2016. While it looks nice on every website, in reality everything is old and/or in need of repairs. It's like the hotel was built 30 years ago, and it was never maintained. At all. Our room on the 5th floor had a very nice view of the sea,...

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Helpful?
1Thank RobertGVA
GHLHOTELSUNRISE, General Manager at GHL Relax Hotel Sunrise, responded to this review
Google Translation

Receba uma calorosa saudação em nome da equipe que compõe o Sunrise hotel GHL. Queremos agradecer a você para fazer...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
San Andres Island, one of the most fascinating and exotic places of the Colombian Caribbean, you find a resort and business unique in its category. GHL Sunrise Hotel has 170 rooms fully furnished and equipped with air conditioning, cable TV, telephone, safety box, hair dryer and minibar We have the Paradise Restaurant serving breakfast buffet from 07:00 -10:30, lunch buffet from 12:30 to 14:30 and Dinner buffet from 19:00 to 22:30. A la carte service and room service 24 hours. Restaurant Henrriette (in high season) with breakfast buffet and dinner buffet 7:00 to 10:30 and Dinner buffet from 19:00 to 22:30. Spectacular freshwater pool on the sea, exclusive beach, non-motorized water sports, diving Induction basic, basic induction windsurfing, sauna, jacuzzi, Turkish bath, gym instructor from 06:00 to 09:00 and 18:00 to 21:00 Monday to Friday, pool and beach towels, wireless internet in social areas courtesy of the hotel, nightclub Blue deep, Melon kiss karaoke bar,Park Point lobby bar and our bar Gaviotas at the pool . Cotton Cay Convention Center up to 500 people in auditorium. In the hotel lobby is located a responsive office that offers the following attractions: Island tour, ride to the Keys in boat, golf cart rental, bike rental, tour of the bay in boat, semi-submersible and aquanauts. ... more   less 

Additional Information about GHL Relax Hotel Sunrise

Address: Avenida Newball No 4-169, San Andres, San Andres Island, Colombia
Region: Colombia > San Andres and Providencia Department > San Andres Island > San Andres
Price Range: $179 - $242 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — GHL Relax Hotel Sunrise 3*
Number of rooms: 134
Reservation Options:
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Hotel Style:
#2 On the Beach Hotel in San Andres
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Questions & Answers

Here's what travellers have asked, with answers from GHL Relax Hotel Sunrise staff and other travellers.
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Questions? Get answers from GHL Relax Hotel Sunrise staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It has rooms with sea view”
 of 5 bubbles claudia_copano, 15 Nov 2016 | Read review
“Best view is Ocean view”
 of 5 bubbles rcpm1, 25 May 2016 | Read review
“Higher floor rooms are the best. Ask for ocean view, you can get it for free.”
  • view from the room
  • Pool view from balcony
  • Panoramic view from our balcony
 of 5 bubbles CharlesValadao, 18 May 2016 | Read review
“Ocean facing room, otherwise forget it.”
 of 5 bubbles RobertGVA, 29 Apr 2016 | Read review
“after 3, you can always beg for an ocean view....we did, and got one.”
 of 5 bubbles B785RBdennisb, 13 Apr 2016 | Read review
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