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GHL Relax Hotel Sunrise

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1,380 Reviews from our TripAdvisor Community

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There are newer reviews for GHL Relax Hotel Sunrise
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Showing 94: English reviews
Seattle, Washington
Reviewed 24 December 2015 via mobile

Clean but old with several things falling apart in the hotel. Holes in the roof, aircon that won't change temp and paper thin walls Only stay here if you are in transit to somewhere else for a night Close enough to the airport

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Helpful?
Thank WestCoastJapie
GHLHOTELSUNRISE, General Manager at GHL Relax Hotel Sunrise, responded to this review

Relax for GHL Sunrise family is important to know your assessment about our service. Every day we work to improve the quality of the hotel, making a commitment to exceed the expectations of our guests. We apologize sincerely for any inconvenience I caused him we could. Sincerely, Nora Lucia Velasquez General Manager

London, United Kingdom
Reviewed 1 December 2015

Check in was extremely slow as the rooms weren't quiet ready and they found it a task to set us up in our already booked rooms. Also found it annoying that they wouldn't send us upstairs until one of the 2 available butlers was ready which meant we weren't ready and in our rooms until and hour later from the...

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Helpful?
Thank Leidy M
GHLHOTELSUNRISE, General Manager at GHL Relax Hotel Sunrise, responded to this review

First of all give you thanks for the information you supply us, about the situations with the services offered by us. We condone sincerely for the inconvenience this might have caused, at the time we will take measures to make sure that you do not return to similar incidents occur. Please accept these apologies and thanks for your patience and...

Reviewed 30 November 2015

I had no complaints, just don't buy any thing from the room bar, too expenses, but over roll It's a good Hotel for the price, and it's a little away from the comotions, and the night pedestrians walking at night. Good gym if you are into working out, excellent tours etc......

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Helpful?
Thank Carlos M
GHLHOTELSUNRISE, General Manager at GHL Relax Hotel Sunrise, responded to this review

Thank you very much for your comments and congratulations, is for us very valuable to know your opinion and your experience at the Hotel, knowing we did feel at ease and that exceed your expectations motivates us to continue our efforts. We hope his soon return. Cordially, Lucia Nora Velasquez General Manager

Toronto, Canada
Reviewed 17 November 2015

The service is terrible, the rooms are dirty and not well kept. Staff is unwilling to help in anyway. Our room had bed-bugs, I am currently having the bites treated. Doorman will only open the door when you first arrive with luggage in hand afterwards you no longer count. It is excellently situated right in the core of the downtown...

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Helpful?
Thank Marco S
GHLHOTELSUNRISE, General Manager at GHL Relax Hotel Sunrise, responded to this review

First of all give you thanks for the information you supply us, about the situations with the services offered by us. We condone sincerely for the inconvenience this might have caused, at the time we will take measures to make sure that you do not return to similar incidents occur. Please accept these apologies and thanks for your patience and...

Bogota, Colombia
Reviewed 13 November 2015 via mobile

I spent last weekend at the ghl sunsire and the experience was good however the hotel overall looked old. The bathroom at our room was a little bit disgusting, it looked old and there where some names written on the the ceiling 😱 the rest of the room was OK, service was great, food was ok and the price was...

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Helpful?
Thank mariafranco11
GHLHOTELSUNRISE, General Manager at GHL Relax Hotel Sunrise, responded to this review

Yours sincerely on behalf of all the staff that makes the hotel GHL Sunrise Relax. We want to thank you for having taken the time to evaluate your stay with us as their comments and suggestions contribute to the continuous improvement of our service. You effectively as noted by the Hotel requires a large investment in infrastructure, remodeling project that...

Reviewed 19 October 2015 via mobile

We were visiting San Andrés for vacations. The hotel is in a good location, in front of the sea and with a good view of the San Andrés bay specially during sunrise. Rooms are comfortable and large, all have balcony, good breakfast, gym, swimming pool structures. Staff was very kind (although at our arrival the guy who was at the...

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Helpful?
Thank fgerdes
GHLHOTELSUNRISE, General Manager at GHL Relax Hotel Sunrise, responded to this review
Google Translation

Com os melhores cumprimentos, em nome de todos os funcionários que torna o hotel GHL Sunrise relaxar. Primeiro de tudo,...

Medellin, Colombia
Reviewed 14 October 2015

This hotel has seen the best years for sure. You can tell it has been very nice 10 years ago but because lack of maintenance and improvements it has been very dated. The rooms are big but it's leaking from the windows when raining and the bathrooms are in very poor condition. The internet in the rooms are so slow...

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Helpful?
Thank Simon S
GHLHOTELSUNRISE, General Manager at GHL Relax Hotel Sunrise, responded to this review

First of all give you thanks for the information you supply us, about the situations with the services offered by us. We condone sincerely for the inconvenience this might have caused, at the time we will take measures to make sure that you do not return to similar incidents occur. Please accept these apologies and thanks for your patience and...

Sao Paulo, SP
Reviewed 9 October 2015

We chose this hotel because it was offered for a very good price and in the photos it seemed like a huge and elegant hotel. The only good things about this hotel are its price, location (which is very center-located, close to everything), size of the rooms and breathtaking sea view of the balcony of the room (if you get...

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Helpful?
Thank Fabiola M
GHLHOTELSUNRISE, General Manager at GHL Relax Hotel Sunrise, responded to this review

Yours sincerely on behalf of all the staff that makes the hotel GHL Sunrise Relax. We want to thank you for having taken the time to evaluate your stay with us as their comments and suggestions contribute to the continuous improvement of our service. You effectively as noted by the Hotel requires a large investment in infrastructure, remodeling project that...

Bogota, Colombia
Reviewed 4 October 2015 via mobile

The hotel is very pretty, make sure you have a room with sea view, believe me, it will make a difference. The rooms are very nice with good air conditioning. The issues I had with the hotel were the service and the food. Make aure you use the hoyel only for aleeping not for the food.

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Helpful?
Thank mariamaria82
GHLHOTELSUNRISE, General Manager at GHL Relax Hotel Sunrise, responded to this review

Relax for GHL Sunrise family is important to know your assessment about our service. Every day we work to improve the quality of the hotel, making a commitment to exceed the expectations of our guests. Thanks for helping us evaluate our service. We are looking forward to your return soon. Sincerely, Nora Lucia Velasquez General Manager

Medellin, Colombia
Reviewed 15 September 2015

- WiFi in room generally so slow as to not be usable..or just not working. (had to go to hotel front lobby to access slow WiFi that at least worked, but most of the in-floor AC outlets were dead.. - Hallways to rooms had water leaking 24/7 from ceiling to floor - Bathroom tub/shower always flooded bathroom floor when used...

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Helpful?
Thank PS401Bill
GHLHOTELSUNRISE, General Manager at GHL Relax Hotel Sunrise, responded to this review

Yours sincerely on behalf of all the staff that makes the hotel GHL Sunrise Relax. We want to thank you for having taken the time to evaluate your stay with us as their comments and suggestions contribute to the continuous improvement of our service. You effectively as noted by the Hotel requires a large investment in infrastructure, remodeling project that...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
San Andres Island, one of the most fascinating and exotic places of the Colombian Caribbean, you find a resort and business unique in its category. GHL Sunrise Hotel has 170 rooms fully furnished and equipped with air conditioning, cable TV, telephone, safety box, hair dryer and minibar We have the Paradise Restaurant serving breakfast buffet from 07:00 -10:30, lunch buffet from 12:30 to 14:30 and Dinner buffet from 19:00 to 22:30. A la carte service and room service 24 hours. Restaurant Henrriette (in high season) with breakfast buffet and dinner buffet 7:00 to 10:30 and Dinner buffet from 19:00 to 22:30. Spectacular freshwater pool on the sea, exclusive beach, non-motorized water sports, diving Induction basic, basic induction windsurfing, sauna, jacuzzi, Turkish bath, gym instructor from 06:00 to 09:00 and 18:00 to 21:00 Monday to Friday, pool and beach towels, wireless internet in social areas courtesy of the hotel, nightclub Blue deep, Melon kiss karaoke bar,Park Point lobby bar and our bar Gaviotas at the pool . Cotton Cay Convention Center up to 500 people in auditorium. In the hotel lobby is located a responsive office that offers the following attractions: Island tour, ride to the Keys in boat, golf cart rental, bike rental, tour of the bay in boat, semi-submersible and aquanauts. ... more   less 

Additional Information about GHL Relax Hotel Sunrise

Address: Avenida Newball No 4-169, San Andres, San Andres Island, Colombia
Region: Colombia > San Andres and Providencia Department > San Andres Island > San Andres
Price Range: $205 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — GHL Relax Hotel Sunrise 3*
Number of rooms: 134
Reservation Options:
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Hotel Style:
#2 On the Beach Hotel in San Andres
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Questions & Answers

Here's what travellers have asked, with answers from GHL Relax Hotel Sunrise staff and other travellers.
62 questions
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Questions? Get answers from GHL Relax Hotel Sunrise staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't know because it was a last minute deal for us.. I would say ocean view”
 of 5 bubbles caljane17, 10 Dec 2016 | Read review
“It has rooms with sea view”
 of 5 bubbles claudia_copano, 15 Nov 2016 | Read review
“Best view is Ocean view”
 of 5 bubbles rcpm1, 25 May 2016 | Read review
“Higher floor rooms are the best. Ask for ocean view, you can get it for free.”
  • view from the room
  • Pool view from balcony
  • Panoramic view from our balcony
 of 5 bubbles CharlesValadao, 18 May 2016 | Read review
“Ocean facing room, otherwise forget it.”
 of 5 bubbles RobertGVA, 29 Apr 2016 | Read review
5 of 5