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SureStay Hotel by Best Western Helen Downtown

607 reviews
#11 of 18 Hotels in Helen
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Traveller (11)
Room & Suite (7)
Dining (2)
Overview
  • Excellent25%
  • Very good29%
  • Average23%
  • Poor14%
  • Terrible9%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Pets Allowed
2.0 Star Hotel
All hotel details
Offers from SureStay Hotel by Best Western Helen Downtown
Special Offer: BOOK DIRECT & SAVE
Hotel deals
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Reviews (607)Write a Review
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LanguageEnglish
155
158
143
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59
Show reviews that mention
All reviewsroom was cleanheated poolwithin walking distancelabor daystaff was very friendlywould definitely stay here againshops and restaurantsin townking bedget awaysuper8motelfesthalleratesrenovationsgeorgiapet
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1 - 5 of 606 reviews
Reviewed 16 January 2018 via mobile

Spur of the moment stop on Christmas Eve, room was clean and hotel was convenient for a walk through Helen. Desk clerk was awesome, polite, professional and helpful. Surprised to find same desk clerk at check out and another wonderful experience. Will definitely stay again.

Thank Powder714
Hotel's Favourite
Reviewed 7 January 2018

This is my second Review of this hotel. Several years ago I wrote a good review here when it was Super 8--or something like that. Last year (early 2017) we went there and the experience wasn't that great because the room wasn't good. I think...More

Thank Meengla Y
Reviewed 30 December 2017 via mobile

My family and I care here cause my grandma stayed here last y at and they had a great room. And this time we had a great room too. For people that are disabled you can ask for a specific or down stairs room. My...More

Thank Taylor B
Reviewed 11 December 2017 via mobile

My family and I stayed Saturday night at this hotel. I really liked how we could walk from hotel to the town's offerings. This was the last weekend of the Christmas festival. Having just received alot of snow I found the staff to be pleasant...More

Thank Robert S
Reviewed 29 October 2017

Years ago, we stayed at this hotel when it was owned by a different chain. The Surestay is currently being updated by Best Western and we truly appreciated the changes. Very, very comfortable bed, clean rooms, excellent customer service. There were a couple things that...More

2  Thank seasonednotold
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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Heated pool
Indoor pool
Details
Price range
US$64 - US$150 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$64 - US$150 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
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Traveller (11)
Room & Suite (7)
Dining (2)
Pool & Beach (2)
Questions & Answers
Ask a question
Crystal B
13 March 2017|
AnswerShow all 3 answers
Response from HerrP | Reviewed this property |
You should probably call (706) 878-2191 and speak to the manager.
1
Vote
bwalls171
6 January 2017|
Answer
Response from debbiesuper8 | Property representative |
Hello, I don't know who you are from the website. If you would like to contact me directly, I would be happy to look into the matter for you.
0
Votes
Michelle W
3 October 2016|
AnswerShow all 3 answers
Response from Pam L | Reviewed this property |
Depends on who you made it through. Some you can't cancel. I'd go through whoever you made the reservation through.
0
Votes
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12
Room Tips
"They have rooms with jacuzzi and fireplace"
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"Check out your room before booking. There are many other properties in Helen that seem to be better choices."
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"I'd check out the room first. Some may have been remodeled."
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"Chose another hotel."
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