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Excellent above and beyond customer service at the front desk. Nik, Shirley and Tiera went out of there way to help me. I was surprised at how caring and friendly the staff is.
They have Beautiful cleaning rooms, wonder clean pool with a nice workout...More
Management response:Responded 30 June 2017
Thank you so much for taking the time to share your comments. We greatly appreciate your kind words and recommendation. My staff and I look forward to welcoming you as our guest again in the future.
The convenience and cleanliness was very good as I would have expected of a Marriott, but what set this little hotel apart for me was the great smiles and welcoming attitude of the evening receptionists. Taylor and Dominique, thank you- you both make a positive...More
1 Thank Skip J
Management response:Responded 2 June 2017
Dear Skip J.,
Thank you so much for sharing your feedback. Our staff works very hard not only to meet, but to exceed all of our guests expectations. I have shared your comments with the team and we look forward to welcoming you back to...More
Room fine, beds great.
Front desk: Nasty on the phone, hung up on my wife. Unpleasant demeanor in person as well. Almost hateful. Loyal to Marriott, Gold level member, so very disappointing.
Bistro employee very nice, but no coffee or food available till 7:30 am...More
1 Thank Brian B
Management response:Responded 23 May 2017
Dear Brian B,
I am extremely disappointed to read of your experience, as this is definitely not the standard that we hold our staff members to. I have addressed this issue with the individual involved to insure that this does not happen again, as we...More
The Courtyard is usually a consistent brand, but this location needs some help. To be clear the staff were very nice and fun, but the amenities need help. Our room shower was very low. I'm 5'6" and had to crouch to get fully immersed. Plus...More
2 Thank Bob A
Management response:Responded 16 May 2017
Dear Bob A.,
Thank you for sharing your feedback with us. I am disappointed that you did not have a better stay with us. I will look into the shortfalls that you experienced, please email me at firstname.lastname@example.org with your room number so that I...More
With confirmed reservations for 6 rooms, the first group to arrive confirmed 3 times with front desk staff that the final group would be a late arrival. That group arrived at 1:30am to find their room had been given to someone else, despite the multiple...More
1 Thank Deborah J
Management response:Responded 1 May 2017
Dear Deborah J.,
Thank you for providing your comments to me, as I am the new GM of the Suwanee property. I have looked into the issue that you experienced. I would like to start by offering you my sincere apology, as hotels do become...More
US$105 - US$172 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Courtyard By Marriott Atlanta Suwanee Hotel Suwanee ,