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Country Inn & Suites By Carlson, Bloomington-Normal West

Expedia.comUS$84*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Country Inn & Suites By Carlson, Bloomington-Normal West
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284 Reviews from our TripAdvisor Community

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Showing 284: English reviews
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Rockford, Illinois
Reviewed 3 days ago NEW

Shower did not work in our room. Someone from maintenance came up and couldn't fix it. No other room offered so no shower. Manager did not respond when employees attempted to contact. Still have heard nothing from hotel 36 hours after check out. Hotel is in need of MAJOR facelift. Very dated and run down.

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank B741HJmaryd
CountryBLIL, General Manager at Country Inn & Suites By Carlson, Bloomington-Normal West, responded to this review

On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. Per our conversation, a refund has been applied to your stay. The shower issue has been fixed. Please accept our apology and we hope to see you again when your travels bring you back to the...

Apple Valley, Minnesota
HOTEL’S FAVOURITE REVIEW
Reviewed 5 March 2017

Can't find anything but good about this hotel..location, good rooms..excellent staff and good breakfast which is always hard to beat at a Countryinn...Location is good with many fine places to eat nearby..all in all a good place..

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Helpful?
Thank Travelor0610
About Hotel's Favourite Review
CountryBLIL, General Manager at Country Inn & Suites By Carlson, Bloomington-Normal West, responded to this review

Thanks for the review! We enjoyed reading your review.

Milwaukee, Wisconsin
Reviewed 3 days ago NEW

Great place to stay, friendly and helpful staff. Comfortable room, could open window for fresh air. Great restaurant just across the parking lot. So nice not to drive again. Very good breakfast and don't forget the chocolate chip cookies.

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Helpful?
Thank Norma Z
saginaw Michigan, United States
Reviewed 1 week ago

Hotel clean, maintained but lacks needed physical updating including room furniture, beds, TV, misc, other. Therefore if the Bloomington facility is characteristic of all the Country Inn's would not stay there again. Positive relates to staff and favorable breakfest, Negative, hotel's allotted dining space too small to accompany guests in need. Breakfest clock time ends at 10:30 vs. 11.00 AM.

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank ronaldrC9396BT
CountryBLIL, General Manager at Country Inn & Suites By Carlson, Bloomington-Normal West, responded to this review

Thank you for taking the time to share your feedback. Our breakfast hours are the standard hours for all Country Inn & Suites hotels. Monday- Friday 6am to 9:30 and 7am to 10:30am on the weekends/holidays. We thank you for staying with us!

Reviewed 2 weeks ago

My first room was filthy, and smelled, but after an extremely long day of work, came back to the room, saw what looked like dirt All over the carpet spread out, checked the bed and live crawling bed bug. I called the front desk, and I made the guy look at it, and he really couldn't say much, what could...

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Helpful?
Thank Janell L
CountryBLIL, Public Relations Manager at Country Inn & Suites By Carlson, Bloomington-Normal West, responded to this review

The following response is respectfully submitted. First and foremost it should be noted that this isolated incident has been taken very seriously by the staff and management. Our guests, past and future, should not be alarmed as there is no bed bug problem at our hotel. Although an isolated occurrence, anytime a guest is not satisfied or not comfortable for...

Freeport, Illinois
Reviewed 4 weeks ago

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank Cindy K
CountryBLIL, Guest Relations Manager at Country Inn & Suites By Carlson, Bloomington-Normal West, responded to this review

Kenosha, Wisconsin
Reviewed 17 April 2017

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank W6917XAheathers
Peoria, Arizona
Reviewed 7 April 2017 via mobile

Stayed for for 5 nights. Hotel staff was outstanding and found them to be very cheerful throughout my stay. Received room service every day. Really enjoyed the home baked cookies & coffee in the lobby.I did have billing issue at checkout but manager took care of it right away. I plan to be back next month.

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Helpful?
Thank CMartinez2017
Wausau, Wisconsin
Reviewed 6 April 2017

The hotel room was clean, but the bed was poor, no water pressure, the pullout sofa was old and poor. The breakfast was so bad and no room to sit that we chose a Mcdonalds to pay and eat at which we try never to eat there.

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Helpful?
Thank Reb1198
CountryBLIL, General Manager at Country Inn & Suites By Carlson, Bloomington-Normal West, responded to this review

Reb1198, Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will review the conditions of your room with our housekeeping staff to ensure all guest rooms are up to Country Inns & Suites by Carlson standards.

Owatonna, Minnesota
Reviewed 2 April 2017

Review collected in partnership with Country Inns & Suites By Carlson
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Thank mollysg224
CountryBLIL, General Manager at Country Inn & Suites By Carlson, Bloomington-Normal West, responded to this review

25 photos of this hotel

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Enjoy Reliable Lodging in Bloomington near Illinois State University. Whether you're in town for a college visit, a conference or a family trip, the Country Inn & Suites By Carlson(R), Bloomington-Normal West, IL welcomes you with friendly service and a hot cup of coffee. Within five miles of both downtown Bloomington and uptown Normal, our hotel is also conveniently located off I-55 and I-74, and within 10 minutes from Illinois State University, Illinois Wesleyan University and the Interstate Banquet and Conference Center. After a long day of exploring, pillowtop beds and a quiet location promise a good night's rest. ... more   less 

Additional Information about Country Inn & Suites By Carlson, Bloomington-Normal West

Address: 923 Maple Hill Rd, Bloomington, IL 61705-5007
Region: United States > Illinois > Bloomington
Price Range: $111 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Bloomington-Normal West 2.5*
Number of rooms: 63
Reservation Options:
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Also Known As:
Country Inn & Suites Bloomington Normal West Hotel Bloomington
Country Inn And Suites Bloomington Normal West
Country Inn Bloomington
Bloomington Country Inn
Hotel Style:
#4 Romantic Hotel in Bloomington
#6 Family Hotel in Bloomington
#8 Business Hotel in Bloomington
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Questions & Answers

Here's what travellers have asked, with answers from Country Inn & Suites By Carlson, Bloomington-Normal West staff and other travellers.
1 question
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Murfreesboro, Tennessee
over a year ago

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Questions? Get answers from Country Inn & Suites By Carlson, Bloomington-Normal West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms on the front entrance side of the hotel face the interstate, so they have more traffic noise.”
125sherrim, 1 Apr 2017 | Read review
“Only was tv options and picture quality ”
DorothyS758, 22 Mar 2017 | Read review
“Pretty much it is a quiet hotel..”
Travelor0610, 4 Mar 2017 | Read review
“Stay out of Rom 119.”
raysan208, 27 Jul 2016 | Read review
“Stay away from first floor queen rooms”
SeanD38, 14 Jul 2016 | Read review
5 of 5
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US$84* /night
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Prices are for 1 room, 2 adults
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