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Extended Stay America - Bloomington - Normal

124 reviews
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Traveller (15)
Room & Suite (13)
Dining (1)
Overview
  • Excellent32%
  • Very good16%
  • Average16%
  • Poor16%
  • Terrible20%
Travellers talk about
“clean room”(6 reviews)
“late check”(2 reviews)
Free Wifi
Free Parking
Non-Smoking Rooms
Family Rooms
Kitchenette
Wheelchair Access
Self-Serve Laundry
2.5 Star Hotel
All hotel details
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Reviews (124)Write a Review
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All reviewssized refrigeratorclean roomlate checkcontinental breakfastgreat pricewould stay againstaff was friendlyreclinermuffinsdryerratesremodelhousekeeperevent
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1 - 5 of 124 reviews
Reviewed 1 week ago

Motel was in disrepair and filthy. Staff uncooperative. Dried food in kitchen area upon check in. Staff refused to clean or grant a new room. Curtain rod fell off of window. Was offered a screwdriver after informing the front desk. Desk clerk couldn't be bothered...More

Review collected in partnership with Extended Stay
Thank T4992ZXgaryd
Response from 00esa, Manager at Extended Stay America - Bloomington - NormalResponded 1 week ago

We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure...More

Hotel's Favourite
Reviewed 30 December 2017

I would recommend staying at Extended Stay. I was no disturbance and I had a pleasant stay. I grab and go breakfast and the kitchen really helped me. The TV Channels could have been more. The transactions were transparent

Review collected in partnership with Extended Stay
Thank Deepaknemo
Response from 00esa, Manager at Extended Stay America - Bloomington - NormalResponded 31 December 2017

Thank you for being our guest at Extended Stay America. We are pleased to know your stay with us was enjoyable. We appreciate you recommending us and look forward to welcoming you back soon. Sincerely, Hotel Management

Reviewed 3 weeks ago

Rooms were very clean and staff was very friendly - much more than I was expecting! We arrived pretty late (3AM) and I had asked for a late check out. Though it was tight and they were pretty booked up, they happily allowed it.More

Review collected in partnership with Extended Stay
Thank Michael N
Response from 00esa, Manager at Extended Stay America - Bloomington - NormalResponded 3 weeks ago

Michael, thank you for being our guest at Extended Stay America. We are thrilled to read you had an excellent stay with us and liked your clean room along with the service provided by our entire staff. Your compliments will be shared with all our...More

Reviewed 31 December 2017

Front desk was rude , tv was messed up , there was a stains on the sheet and when I complained and ask to switch rooms I was told they were sold out and got put in a different room this morning that was open...More

Review collected in partnership with Extended Stay
Thank tatyasia
Response from 00esa, Manager at Extended Stay America - Bloomington - NormalResponded 1 January 2018

We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure...More

Reviewed 6 August 2017

Very disappointed with all the guests hanging around outside and in the hallways. I did not feel safe! Also the hotel was in a less than desirable part of town. We almost didn't check in and left losing a nights prepaid stay.More

Review collected in partnership with Extended Stay
Thank Brenda H
Response from 00esa, General Manager at Extended Stay America - Bloomington - NormalResponded 7 August 2017

Brenda, we're sorry to know you did not like our location, but let me assure you we take the safety and security of all of our guests very seriously and have policies and procedures in place to ensure those. I hope you will consider returning...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$53 - US$69 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$53 - US$69 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (15)
Room & Suite (13)
Dining (1)
Questions & Answers
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Room Tips
"Request a room in the front which appears to be the rear. The rear of the building sits just off of the..."
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"The elevators are noisy. Extended stays attract a lot of construction workers. If you are not comfortable..."
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"Don't stay here!"
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"Great central location and close to everything in Bloomington."
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