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Hampton Inn Chicago Downtown/Magnificent Mile

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#81 of 187 Hotels in Chicago
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Hampton Inn Chicago Downtown\/Magnificent Mile
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817 Reviews from our TripAdvisor Community

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There are newer reviews for Hampton Inn Chicago Downtown/Magnificent Mile
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Showing 742: English reviews
Moline, Illinois
Reviewed 2 weeks ago

In general, it is an average place to stay and I have no specific complaints, except for no room service. I wanted to have a glass or wine delivered to my room after a whole day conference; however, the restaurant attached to the hotel doesn't allow it to be brought upstairs; neither does this hotel have room service. So I...

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Helpful?
Thank Jackie J
Management response:

Dear Guest We are sorry we were not able to provide you with a better quality of service. It is our goal at Homewood Suites to make you feel at home and provide excellent service. Your satisfaction is very important to us and we take our commitment to our Suite Assurance Guarantee very seriously. Thank you for your feedback and...

South Bend, Indiana
Reviewed 2 weeks ago

Disgusted with no housekeeping standards, worst owner of any hotel I have ever stayed in. Would never stay here again, even if i were being paid to. Most unprofessional management of any "customer service" industry.

Review collected in partnership with Hampton
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Helpful?
Thank A7453PNdennisc
Management response:

We are sorry we were not able to provide you with a better quality of service. It is our goal at Homewood Suites to make you feel at home and provide excellent service. Your satisfaction is very important to us and we take our commitment to our Suite Assurance Guarantee very seriously. Thank you for your feedback and we hope...

Mequon, United States
Reviewed 2 weeks ago

If you have traveling to Chicago for business or pleasure, I recommend the Hampton Inn, downtown center. This location is only one block east of the Mircle Mile shopping district and offers easy access for shoppers and tourists alike. Also next to Lurie Children's Hospital, this is a wonderful spot of comfort and convenience for patients and their families who...

Review collected in partnership with Hampton
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Helpful?
Thank Jeanine S
NY
Reviewed 2 weeks ago

I am biaised today, hotle is clean , staff friendly, room ok but the elevators are a real disaster, it is HUGE! Saw some people going down from floor 24 with suitcases by the stairs... We waited 11 mn to get an elevator at 8am today....only 3 elevators 30 floors a real issue, I was not on the rush but...

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Helpful?
Thank rowman3
Management response:

Dear guest. Thank you for sharing your feedback with us. I want to first apologize for the inconveniences you may have experienced during your stay. While we pride ourselves on our service, your experience is evidence that we can always work harder to maintain a consistent positive experience for all guests. We are taking your concerns under great advisement and...

Niles, United States
Reviewed 2 weeks ago

This is a great hotel. Parking like anywhere in Chicago is expensive but the convenience of having the car close is a great thing. Everyone at the hotel was very helpful I will stay here again the next time I am in Chicago.

Review collected in partnership with Hampton
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Helpful?
Thank John E
San Antonio, United States
Reviewed 3 weeks ago

Great Hotel. Location was Awesome to Magnificent Mile and restaurants. The only issue I had was with the Elevators. I waited 25 minutes several times for the Elevator to arrive. It even bypassed my floor on more than one occasion. The Front Desk Staff did help by taking me down the Service Elevator after reporting the issue.

Review collected in partnership with Hampton
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Helpful?
Thank 349marlab
Management response:

Dear guest, thank you for the awesome review! Here at Hampton Inn Mag. Mile Chicago we thrive on maintaining excellent customer service. We are thrilled to hear through everything you experienced we were able to be your shining star.

Schaumburg, United States
Reviewed 3 weeks ago

Well located and the rates were competitive.The rooms were excellent. A word of warning - the wait for an elevator can be protracted and result in overcrowding when one arrives. A great hotel that is held back by either too few elevators for a building is size or poorly functioning elevators.

Review collected in partnership with Hampton
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Helpful?
Thank 278dennisjc
John_Marko_Chicago, Manager at Hampton Inn Chicago Downtown/Magnificent Mile, responded to this review

Dear 278dennisjc, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our guest service and property location. However, I am very sorry about elevators. During busy time we try to use our employee elevators to bring guest to their rooms quicker. Best Regards, Mihir...

Frankfort, Kentucky
Reviewed 3 weeks ago

This hotel is in a great location, has quality rooms and service. Highly recommend a stay here. The staff are helpful and courteous. The rooms are clean and comfortable. Easy access to many downtown attractions.

Review collected in partnership with Hampton
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Thank zttwife
Chicago, Illinois
Reviewed 3 weeks ago

Check in was fast and the staff was attentive for late evening (10pm). The room was big which included king bed, couch desk and two chairs. The bathroom was small but for a quick night away from home it was doable. Breakfast was enjoyable and business center was useful for business call during visit.

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1Thank M A
Atlanta, Georgia
Reviewed 4 weeks ago

Very unhappy with out of order elevator and how the hotel handled the outage. Waited 10 minutes, lost patience, went to the front desk and insisted on the "100% guarantee" refund, which they said they would honor. Next trip down waited 25 minutes then walked down from 20th floor. Crying front desk clerk could only mumble "i'm sorry." Sorry is:...

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Helpful?
Thank Michael L
John_Marko_Chicago, General Manager at Hampton Inn Chicago Downtown/Magnificent Mile, responded to this review

Michael L, Thank you for posting your comments on Trip Adviser. Again please accept my apologies for the elevator that was not functional. As you know when we spoke on the phone in response to your voicemail, I heard your concerns and took steps to correct our deficiencies. As you mentioned in your comments, the front desk did honor the...

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Staying in Magnificent Mile

Neighbourhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
Explore this neighbourhood

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning

Additional Information about Hampton Inn Chicago Downtown/Magnificent Mile

Address: 160 East Huron, Chicago, IL 60611-3065 (Formerly Crowne Plaza Chicago Magnificent Mile)
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Price Range: $183 - $472 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Chicago Downtown/Magnificent Mile 2.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Crowne Plaza Chicago Magnificent Mile Hotel Chicago
Chicago Avenue Hotel
Hotel Style:
#43 Romantic Hotel in Chicago
#51 Family Hotel in Chicago
#58 Business Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Hampton Inn Chicago Downtown/Magnificent Mile staff and other travellers.
31 questions
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Questions? Get answers from Hampton Inn Chicago Downtown/Magnificent Mile staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for one without paint falling from the ceiling.”
  • Uck
 of 5 bubbles 923manfreda, 10 Mar 2017 | Read review
“Ask for a lower floor with an affixed shower head.”
 of 5 bubbles Husker49, 14 Feb 2017 | Read review
“if you reserve at the website you can choose the room you want and check in a day ahead of time”
 of 5 bubbles lorab508, 18 Dec 2016 | Read review
“Try to get a room located away from the elevators and high up!”
 of 5 bubbles justins855, 3 Dec 2016 | Read review
“Room away from the oil heaters.”
 of 5 bubbles betteradvisor, 20 Nov 2016 | Read review
5 of 5