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Hilton Garden Inn Chicago Downtown/Magnificent Mile

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#49 of 185 Hotels in Chicago
Certificate of Excellence
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Hilton Garden Inn Chicago Downtown\/Magnificent Mile
Hilton Garden Inn Chicago Downtown/Magnificent Mile
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1,923 Reviews from our TripAdvisor Community

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Showing 1,794: English reviews
Appleton, Wisconsin
Reviewed today NEW

We stayed there for a weekend. The heating was not working the first night. Called to have it looked at and maintenance came right away and said they would fix it. It was a cold night. Called the next day and explaining again how it wasn't working. They sent a man I think named Bartell??? Very nice man! Said in...

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Thank F9233HWangelat
Reviewed yesterday NEWvia mobile

Really enjoyed the stay I had at the hotel. Comfy bed. Fast internet. Good computers for printing tickets to the Hawks game. The location was great and the price was amazing. Would 10000% stay again. Had a few issues with the room but it was all solved easily. The staff was quick and happy to help. They told us not...

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Helpful?
Thank Ryan M
Cleveland, Ohio, United States
Reviewed 2 days ago NEW

Every one of the staff we interacted with, including housekeeping staff in the hallways, was pleasant and friendly. Directions were clear and understandable. The attached restaurant had excellent food and friendly and courteous staff.

Review collected in partnership with Hilton Garden Inn
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Thank F1016ZKjamesc
Reviewed 2 days ago NEW

A group of about 27 of us were visiting Chicago for a college related trip and we were all arriving separately. The front desk staff very accommodating during a pretty stressful situation. One staffer Nejron stood out as he not only helped us check in but welcomed us to the city and offered great ideas for things to do around...

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Helpful?
Thank William C
Emily R, Manager at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Greetings, Thank you for leaving such a great review on your group’s stay with us! I’m so glad to hear that you appreciated Nejron as much as we do – he’s a valued member of our team, and we’re always excited to hear about ways that our staff made our guests’ experience that much more special. I’ll be sure to...

NZ
Reviewed 3 days ago NEW

The checkin was underwhelming. Requested a higher floor but the lady didn’t bother looking and asked me to come back later. Presumably when she would be off shift. The next gentleman was more accommodating. Moved me to a higher floor, provided maps and directions, etc There is complimentary coffee / tea in the morning and sometimes cookies and apple cider...

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Helpful?
Thank T5555
Emily R, Manager at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Greetings, Thank you for writing such a thorough review – your feedback is extremely important to us and I deeply regret to hear about the disappointing impression we made. We know that our guests deserve the absolute best, and I can assure you that your comments will be used as we continue to improve the quality of customer service that...

Oxford, Mississippi
Reviewed 4 days ago NEW

This was a beautiful room with a decent view. The rooms were very clean, the staff was very helpful and the amenities were spot on with what we needed. It was not a far walk from any tourist attractions, maximum 15 minutes which isn't bad at all! The nearby restaurants were great too, I think you should try this one...

Review collected in partnership with Hilton Garden Inn
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Thank jonathancD6165KP
Emily R, Manager at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Greetings, Thank you for providing such a great review on your stay with us! It is always our pleasure to provide each of our guests with excellent customer service, comfortable accommodations and great amenities. I’m so happy that you enjoyed everything about your stay, and our entire team looks forward to your return!

Madison, Wisconsin
Reviewed 5 days ago NEW

Many thanks to housekeep, Soumia, for putting the cherry on top of a perfect Chicago vacation day! Our 3 little girls were thrilled beyond belief when they were greeted with many characters made of towels in our room. A turtle, two elephants, a lotus flower, a puppy, a shirt and tie, and two swans said "Welcome back!" Soumia is a...

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Helpful?
Thank fyrn1
Emily R, Manager at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Greetings, Thank you so much for writing such an outstanding review! Our Housekeeping staff is so often behind-the-scenes making all the magic happen, so hearing such feedback could not mean more to us. It’s truly a pleasure to hear of the unique ways our staff helped make your stay that much more rewarding, and I will be sure to pass...

Madison, Wisconsin
Reviewed 5 days ago NEW

Our highest compliments go to the front desk staff, Adreanne and Gabrielle. Not only were we greeted with enthusiasm and warmness, and they made possible a complex request. We were traveling with great friends, and wanted to have adjoining rooms so that we and our children could maximize the enjoyment of our trip. We were aware that this took additional...

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Helpful?
Thank mgm230
Emily R, Manager at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Greetings, Thank you so much – we could not be happier to hear such an excellent review! It’s always wonderful to hear such positive feedback, especially when it comes to our remarkable staff and customer service. Comments like yours are what keep our team motivated, and for this I could not thank you enough! I will be sure to pass...

Plymouth
Reviewed 6 days ago NEW

We took my Mom for her 80th birthday for a taping of the Steve Harvey Show as a surprise. When we got to the Hotel, the staff couldn't have been nicer and more accommodating! They treated us like royalty! And Reggie was just the best!! Clean comfortable rooms, Webber's Restaurant was great, just an all around fantastic group of people!...

Review collected in partnership with Hilton Garden Inn
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Thank Rita W
Emily R, Manager at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Greetings, Thank you so much for writing such a fantastic review! I’m thrilled to hear that our staff provided you with an incomparable level of service and exceeded all of your expectations. Our team will be so happy to hear such positive feedback, and I’ll be sure to pass your kind comments along to our Bellman Reggie! We can’t wait...

Michigan
Reviewed 1 week ago

We usually stay on Michigan Ave to access shopping however a friend recommended trying State Street for a change. This hotel was a perfect location for our new adventure. Close to shopping and restaurants...almost a new experience for our regular Chicago trips. We had no needs during our stay. Friendly staff, quiet and clean...all our criteria met ! Nice to...

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Helpful?
Thank vacatimeMichigan
Emily R, Manager at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Greetings, Thank you for your review and for sharing such great feedback! I’m so happy to hear that we provided you with a new refreshing experience during your return to the area, and hope that we’ll remain your top choice for many more adventures on the Magnificent Mile! We look forward to welcoming you back soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
Located just off the Magnificent Mile in the heart of downtown Chicago, the Hilton Garden Inn has everything you need, just where you need it!Enjoy juicy steaks and burgers right off the grill at Chicago’s very own Weber Grill or just relax with a drink at Smoky Joes Bar located inside the hotel. Keep caffeinated with our very own Starbucks located right in the lobby. Over 200 restaurants and bars including Rock Bottom Brewery, Harry Caray’s, Cantina Laredo Mexican Cuisine, and Chicago’s newest addition Michael Jordan’s Steakhouse are all within walking distance.Many of Chicago’s unique entertainment options are in our neighborhood like world famous Navy Pier, endless shopping on the Magnificent Mile, Second City Comedy Club, Comedy Sports, Chicago Theatre, Apollo Theatre and so much more. ... more   less 

Additional Information about Hilton Garden Inn Chicago Downtown/Magnificent Mile

Address: 10 E. Grand Avenue, Chicago, IL 60611-3506
Region: United States > Illinois > Chicago
Price Range: $144 - $447 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Chicago Downtown/Magnificent Mile 3*
Number of rooms: 357
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Hotels.com, Cancelon, Expedia, Priceline, Orbitz and Hotwire so you can book your Hilton Garden Inn Chicago Downtown/Magnificent Mile reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Chicago Downtown Magnificent Mile Hotel Chicago
Hilton Chicago
Hotel Style:
#15 Best Value Hotel in Chicago
#33 Romantic Hotel in Chicago
#35 Business Hotel in Chicago
#35 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Chicago Downtown/Magnificent Mile staff and other travellers.
19 questions
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Brandon, Florida
over a year ago
Hutchinson MN
7 months ago
Waunakee, Wisconsin
Los Angeles, California
over a year ago
Illinois
4 months ago

See all questions (19)

Questions? Get answers from Hilton Garden Inn Chicago Downtown/Magnificent Mile staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for Adreanne and Gabrielle”
 of 5 bubbles mgm230, 14 Jan 2017 | Read review
“Ask for an upper level room facing the Sears tower”
 of 5 bubbles bk1971, 5 Jan 2017 | Read review
“Sign up for spothero app and park half price in the public garage.”
 of 5 bubbles , 4 Jan 2017 | Read review
“West side noisy with traffic even on 23rd floor”
 of 5 bubbles melissaannieg, 29 Dec 2016 | Read review
“higher floors always better in the city”
 of 5 bubbles jordancW2425NJ, 21 Dec 2016 | Read review
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