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The Ritz-Carlton, Chicago

Booking.comUS$599*
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#48 of 188 Hotels in Chicago
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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The Ritz-Carlton, Chicago
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2,238 Reviews from our TripAdvisor Community

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Showing 2,175: English reviews
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Doral
Reviewed 3 days ago NEW

We always stay here when in town. Service is impeccable. You can count on RC to provide the very best in luxury and service. Why stay anyplace else? The bar service in the lounge was awesome and the view of the lake is breathtaking. We will be back.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank hotboyz01
Deerfield, Illinois
Reviewed 3 days ago NEW

Great location and understand there is construction going on here. However, for $400+ a night standard rate the quality of the room should be solid and once again, the Ritz under delivered. I'm true to Marriott otherwise to a great extent but that does not mean I will not look at other properties next time I'm in town; Fairmont, Peninsula,...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank vogt1997
Florham Park, United States
Reviewed 3 days ago NEW

The service is great. the room are immaculate. It is great having the mall adjacent/attached to the hotel. The hotel is undergoing renovations so the full "experience is not available." They said it should be completed in July.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank Q2590BAgregoryl
Reviewed 4 days ago NEW

High quality and great service at all time. The bed and pillows are very comfortable. The products used are high quality so don't need to take your own shampoo. Extremely clean. The staff are very nice and always try to accommodate your needs.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank 717rosi
Tampa, Florida
Reviewed 5 days ago NEW

This was my fourth time staying at the Ritz-Carlton Chicago. Each time that I stay, I realize how good the location really is. I can walk to shopping, restaurants and bars easily. I stay there when I travel for business and am thankful that I am able to stay in such a nice hotel.

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Thank A2thgator
Reviewed 5 days ago NEW

We stayed here because we had a friend traveling g I with an opposing baseball team. We used points to acquire our room. We were treated as if we were full paying and never felt less than. The location is amazing! Attached to water tower and so close to the Hancock building, Lake Michigan & Michigan Ave. The lobby is...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank Kriss C
Austin, Texas
Reviewed 1 week ago

So updating my review, should have given the property more time to resolve my initial issues. Disclaimer: The hotel is undergoing significant renovations in the common area. Doesn't affect your stay in the rooms, but some amenities taken for granted may be lacking (I.E. lots of common seating, lobby bar, etc...) The Ritz-Carlton is located in a great part of...

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Helpful?
Thank Doughbuy
Management response:

Dear Doughbuy, Thank you so much for your gracious review and for your understanding through our refashioning period. We strive to provide our guests with exceptional service and I am so pleased to hear you received this during your stay with us. I am glad to hear you enjoyed your room accommodations, and we look forward to welcoming you back...

Evergreen, Colorado
Reviewed 1 week ago

This hotel has fantastic customer service, clean and comfortable hotel, updated and clean rooms. This is my favorite hotel in Chicago for business travel - the GM and the hotel staff really focus on the right things.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank MDC83014
Carbondale
Reviewed 1 week ago

disappointing experience at the Ritz my old favorite in Chicago. The hotel is undergoing a complete renovation with some bizarre results. in the room the decor can best be described as minimalist bachelor pad from the 80's. The most egregious example is a massive mirrored sliding door for the bathroom that had sagged and was running into the floor so...

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Thank F6142TGhenryc
Fort Myers, Florida
Reviewed 1 week ago

Undergoing renovation we knew the experience would not be the normal spectacular Ritz standard. The construction hindrances were acceptable. The poor performance of the housekeeping staff were not acceptable. The club level lounge was rather meager. I must complement our concierge Melissa on a great job and Jasper the assistant room manager. We are still in the mindset that Ritz-Carlton...

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1Thank Michael R
Management response:

Dear Michael R, Thank you for your review on TripAdvisor, and your feedback regarding our housekeeping staff. We are in the process of improving our guest experience and will use your feedback to assist us. I also want to thank you for your kind words about Melissa and Jasper, I will be sure to pass along your comments. I am...

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04/06/2017 05/06/2017
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Staying in Streeterville

Neighbourhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
  • Breakfast Available

Additional Information about The Ritz-Carlton, Chicago

Address: 160 E Pearson St, Water Tower Place, Chicago, IL 60611-2308
Region: United States > Illinois > Chicago > Streeterville , Near North Side
Price Range: $437 - $869 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Chicago 5*
Number of rooms: 435
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Also Known As:
The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago
The Ritz-Carlton Chicago (a 4 Seasons Hotel)
Four Seasons Chicago Hotel
Ritz Chicago
Ritz-Carlton Chicago
Chicago Ritz-Carlton
Chicago Four Seasons
Hotel Style:
#10 Business Hotel in Chicago
#12 Romantic Hotel in Chicago
#15 Family Hotel in Chicago
#17 Spa Hotel in Chicago
#31 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Chicago staff and other travellers.
12 questions
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Questions? Get answers from The Ritz-Carlton, Chicago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“South side views of Northwestern Medical complex and Navy Pier; Northside views of Lakeshore Drive and Oak Street Beach.”
F6142TGhenryc, 16 May 2017 | Read review
“Rooms with a view of Lake Michigan are my personal favorite.”
DTK_8, 15 May 2017 | Read review
“get a city view!!”
776ximenag, 3 May 2017 | Read review
“Lake views are stunning.”
491micheleg, 28 Apr 2017 | Read review
“get as high as you can as the views get better and the noise at street level you cannot hear.”
V3900REdanielm, 2 Apr 2017 | Read review
5 of 5
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US$599* /night
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Prices are for 1 room, 2 adults
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