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The Ritz-Carlton, Chicago

Booking.comUS$424*
View Deal
#48 of 188 Hotels in Chicago
Certificate of Excellence
06/06/2017 07/06/2017
1 room 2 adults 0 children
US$424*
US$424*
US$424*
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The Ritz-Carlton, Chicago
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2,235 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton, Chicago
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Showing 2,172: English reviews
Deerfield Beach, Florida
Reviewed 30 January 2016

Upon arrival I was greeted by the doorman and guest services manager by name and escorted up to the twelfth floor lobby where my key was ready and a manager showed me to the room and explained the amenities and features. I felt like I was back home and with a staff who truly cared about me, which has been...

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1Thank tpm2016
MichelGoget, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear tpm2016, Thank you for sharing your recent experience with us on TripAdvisor! I am delighted that over the years The Ritz-Carlton is your favorite hotel in Chicago! We are honored to have you as our guest and we look forward to welcoming you back to your home away from home for many years to come! Sincerely, Michel Goget General...

Chicago, Illinois
Reviewed 28 January 2016

Spectacular service, fine dinning and rejuvenating suites. The best Chicago has to offer. I will definitely be back. If you want to stay somewhere that treats you as a VIP all the time no matter who you are stay here!

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1Thank Alana s
MichelGoget, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Alana S, Thank you for sharing your recent experience with us on TripAdvisor! We truly appreciate your kind words about our service, dining and suites at our hotel and I am delighted you were treated like a VIP during your recent stay with us! We look forward to welcoming you back to The Ritz-Carlton, Chicago again soon! Sincerely, Michel...

Wisconsin
Reviewed 28 January 2016

When this was a Four Seasons Hotel it was among our favorite Chicago hotels. This was our second visit since it became a Ritz-Carlton. Our first visit went fine. There were no big surprises and no disappointments. This, our second visit, was somewhat different. When we made our reservation, we requested a quiet suite on a higher floor. We have...

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Thank profofphil
MichelGoget, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear profofphil, Thank you for sharing your recent experience with us on TripAdvisor. We truly appreciate your feedback as we are always looking for ways to improve and grow. I am disappointed to hear that your stay with us was not up to the service and quality you have come to expect from our hotel, nor the type we strive...

Reviewed 27 January 2016 via mobile

Check-in process was quick and efficient. Rooms were clean and ready on time. Our meeting managers were on top of our events, and made everything super easy for us. There is a level of service you come to expect at The Ritz-Carton, and the Chicago team delivered. We will definitely be back.

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Helpful?
Thank Kyle N
MichelGoget, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Kyle N, Thank you for sharing your recent experience with us on TripAdvisor! We are delighted that you enjoyed the great service our meeting managers provided for your events at our hotel. Please be assured your kind words have been shared with our team! We look forward to welcoming you back to The Ritz-Carlton, Chicago again soon! Sincerely, Michel...

Lake Zurich, Illinois
Reviewed 27 January 2016

I met a friend for lunch at the Deca Restaurant on the 12th floor of the Ritz Carlton Chicago. We thought having lunch at the Ritz Carlton on a Tuesday afternoon would be a decadent treat - and it was that and more! I was greeted warmly when I pulled up to the Valet Stand, then cheerfully greeted by the...

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Helpful?
Thank Donna H
MichelGoget, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Donna H, Thank you for sharing your "DECA-dent lunch" with us on TripAdvisor! We are absolutely thrilled that you and your girlfriend enjoyed lunch at our restaurant and were able to experience some of the great menu items that Deca has to offer! Thank you for sharing your kind words about our staff, please be assured I have shared...

Saint-Petersburg
Reviewed 26 January 2016

A prime location in Chicago - right on Magnificent Mile, but still a bit hidden from the noise of the shopping district. Wonderful spacious rooms with absolutely fabulous bed. My personal highlight is the view of the city and the lake that I had from huge windows. The staff was absolutely amazing. There were no coffee machine in the room...

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Thank Katherine F
MichelGoget, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Katherine F, Thank you so much for sharing your recent stay with us on TripAdvisor! I am thrilled that you enjoyed our "gorgeous property and wonderful staff" during your recent time at our hotel and enjoyed the close proximity to downtown and shopping. We look forward to welcoming you back to The Ritz-Carlton, Chicago again soon! All the best,...

Nashville, Tennessee
Reviewed 26 January 2016

Fabulous room & excellent service. They make you feel very comfortable at this prime location hotel. Elegant classy lobby and great views of the city and Lake Michigan from your room! I would certainly recommend this hotel for your stay in Chicago!

Review collected in partnership with this hotel
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1Thank kurtf360
MichelGoget, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear kurtf360, Thank you for sharing your weekend trip with us on TripAdvisor! We are thrilled that you enjoyed your "fabulous room & excellent service" and enjoyed the prime location of our hotel downtown. We look forward to welcoming you back to The Ritz-Carlton, Chicago the next time you are in the Windy City! Sincerely, Michel Goget General Manager

Chicago
Reviewed 26 January 2016

love this place. the room was comfortable and clean. The reservation staff went out of their way to help us out. We attended an event for work and decided to stay overnight which was the perfect night's sleep after a late night in the ball room.

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Thank Chicagofamily484
MichelGoget, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Chicagofamily484, Thank you for sharing your "excellent" event and stay with us on TripAdvisor! I am delighted that you had an enjoyable experience at our hotel and we look forward t welcoming you back to The Ritz-Carlton, Chicago again soon! Sincerely, Michel Goget General Manager

Oak Brook, United States
Reviewed 25 January 2016

Looking forward to breakfast after a good night's rest and prior to checking out, I was disappointed that two of three entries on the breakfast menu were unavailable. I heard this criticism from others who have been to your hotel. Also I discovered this is a criticism on yelp. I left your hotel disappointed.

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Thank Stanley F
MichelGoget, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Stanley F, Thank you for sharing your recent experience with us on TripAdvisor. We truly appreciate your feedback as we are continuously looking for ways to improve and grow. I am disappointed to hear that you did not enjoy your breakfast in Deca during your recent stay with us. This is certainly not the type of service you are...

Durham, North Carolina
Reviewed 25 January 2016

So first off, the good stuff. The Chicago Ritz is in a very desirable part of Chicago near shopping and was quiet and peaceful. The front desk was kind enough to send up strawberries when they learned it was our anniversary, a nice touch. Unfortunately, other issues dropped down our overall experience. First off, the hotel wasn't as nice as...

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Helpful?
2Thank tom b
MichelGoget, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear tom b, Thank you for sharing your recent experience with us on TripAdvisor. We are disappointed to hear that you had a disappointing stay with us and encountered a few issues during your recent stay with us. I understand you have spoken with our GM of Food and Beverage, Steve Serdar, regarding these issues and we look forward to...

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06/06/2017 07/06/2017
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Staying in Streeterville

Neighbourhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
  • Breakfast Available

Additional Information about The Ritz-Carlton, Chicago

Address: 160 E Pearson St, Water Tower Place, Chicago, IL 60611-2308
Region: United States > Illinois > Chicago > Streeterville , Near North Side
Price Range: $437 - $868 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Chicago 5*
Number of rooms: 435
Reservation Options:
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Also Known As:
The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago
The Ritz-Carlton Chicago (a 4 Seasons Hotel)
Four Seasons Chicago Hotel
Ritz Chicago
Ritz-Carlton Chicago
Chicago Ritz-Carlton
Chicago Four Seasons
Hotel Style:
#10 Business Hotel in Chicago
#12 Romantic Hotel in Chicago
#15 Family Hotel in Chicago
#17 Spa Hotel in Chicago
#31 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Chicago staff and other travellers.
12 questions
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Questions? Get answers from The Ritz-Carlton, Chicago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“South side views of Northwestern Medical complex and Navy Pier; Northside views of Lakeshore Drive and Oak Street Beach.”
F6142TGhenryc, 16 May 2017 | Read review
“Rooms with a view of Lake Michigan are my personal favorite.”
DTK_8, 15 May 2017 | Read review
“get a city view!!”
776ximenag, 3 May 2017 | Read review
“Lake views are stunning.”
491micheleg, 28 Apr 2017 | Read review
“get as high as you can as the views get better and the noise at street level you cannot hear.”
V3900REdanielm, 2 Apr 2017 | Read review
5 of 5
Booking.com
US$424* /night
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RitzCarlton.comUS$424
Orbitz.comUS$424
TravelocityUS$424
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Prices are for 1 room, 2 adults
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