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The Ritz-Carlton, Chicago

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#30 of 185 Hotels in Chicago
Certificate of Excellence
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2,031 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton, Chicago
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Showing 1,973: English reviews
Reviewed 12 March 2015 via mobile

My girlfriend and I decided to do a shopping trip in the city. Since we both love to shop til we drop, we decided to stay in the Mag mile area. She chose the Chicago Ritz Carlton, and I'm glad she did. The service was excellent, from our arrival to departure, and is well in line with what you would...

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Helpful?
1Thank Coleen O
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Colleen O, Thank you for sharing your experience with us on TripAdvisor! The Water Tower Mall and Michigan Avenue are the perfect places to spend a fun girls weekend shopping! I am delighted that you ladies enjoyed your time at our hotel and we are thrilled to welcome you back next year for your annual girls outing! Sincerely, Tom...

Los Angeles, California
Reviewed 11 March 2015

I stay here quite often and I feel like it's my home away from home. It's my first choice for Chicago. For a brand hotel it's feels like home. The rooms are comfortable, the food is great and the staff is amazing!

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Helpful?
Thank Thefootee
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Thefootee, Thank you for sharing your experience with us on TripAdvisor! We truly appreciate your feedback and I am delighted that you feel the Ritz Carlton is your home away from home when you are in Chicago! I have shared your kind words with our team and we look forward to welcoming you home again soon! Sincerely, Tom Segesta

San Francisco
Reviewed 11 March 2015

A classic Ritz experience - in the heart of Chicago. From check in to check out, it was a seamless and comfortable experience, one that I hope to repeat sooner rather than later. Excellent cocktails and food options in the lobby restaurant/bar, and prompt service with in-room dining. Comfortable accommodations in the room and the location can't be beat!

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Helpful?
Thank rkmizz
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear rkmizz, Thank you for sharing your feedback on TripAdvisor! I am delighted to hear you had an enjoyable stay with us and were able to enjoy our restaurant and bar! I have shared your kind words with our team and we look forward to welcoming you back to Chicago the next time you are in the Windy City! Sincerely,...

Detroit, Michigan
Reviewed 11 March 2015

The Ritz should be a great hotel, and this one is. Last time, I had a problem which the manager promised to address on next visit. This was the next visit, and lo and behold, they actually had a note about last time and made amends! The service here is consistently excellent. The assistant manager at the front desk was...

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Helpful?
Thank plamichigan
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear plamichigan, Thank you so much for sharing your feedback on TripAdvisor! I am delighted that you an enjoyable stay with us, especially after encountering an issue on your previous stay with us. Thank you for all of the great tips and feedback, please be assured I have shared your comments with our team! Thank you again for your kind...

Cambridge, Massachusetts, United States
Reviewed 9 March 2015

The hotel was immaculate, service was incredibly friendly and prompt. The room (we had a suite facing the lake) was beautiful and very well kept. We also brought our puppy—which could obviously be challenging for them and other guests—but they couldn't have been more patient, inviting, and kind. As a result the puppy did tremendously well! They provided a food...

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Helpful?
Thank Rick B
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Rick B, Thank you for sharing your experience with us on TripAdvisor! I am thrilled to hear that you and your puppy had an enjoyable stay with us! Our dog amenities are so fun and I'm so glad that your puppy felt pampered while visiting the Ritz Carlton! We look forward to welcoming you back to the Ritz Carlton...

San Antonio, Texas
Reviewed 8 March 2015

After a recent stay I felt that the hotel had over-charged us for an extra night due to a request for early check-in. Pressed for time I paid but, upon reflection, sent an email to the front desk manager reciting the situation and expressing my irritation. Surprise...within an hour the hotel emailed me with a credit for the 'overcharge' and...

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Helpful?
Thank Frisco6
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Frisco6, Thank you for sharing your experience with us on TripAdvisor! I am thrilled that we were able to quickly adjust your final bill and I am so delighted to hear that you will be returning to see us again later this month! Please be assured that I have shared your comments with our team and we truly look...

Chicago, Illinois
Reviewed 7 March 2015

Spent three days at the Ritz-Carlton Chicago for a work function, even though I'm a Chicago-area dweller. I was really impressed with the hotel, the bar, and the restaurants. The beds are incredibly soft (which is a bonus if you like that -- otherwise, this could be an issue!) with great linens. The service is fantastic, at turn-down, they tidy...

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Helpful?
Thank Rachel M
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Rachel M, Thank you for sharing your experience with us on TripAdvisor! I am delighted to hear you had an enjoyable stay with us and were able to enjoy a little "stay-cation" in the city during your business meeting. We truly appreciate your feedback and I can assure you I have shared your kind words with our team! We...

Columbus Junction, Iowa
Reviewed 7 March 2015

Beautiful hotel. Staff extremely friendly and accomodating! Great Experience! The staff offered complimentary treats for our kids in the room and a "prize" at check in. Pool is a large lap pool, so not extremely family friendly, but the kids still enjoyed the pool and overall hotel experience!

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Helpful?
Thank Amy M
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Amy M, Thank you for sharing your experience with us on TripAdvisor! I am delighted to hear that you and your family enjoyed your stay with us and your kids were able to enjoy some of our family-friendly amenity that we have to offer! Thank you again for your kind words and we look forward to welcoming you back...

Reviewed 7 March 2015 via mobile

My family and I attend The Ritz-Carlton on our lovely trip. When we first arrived we got the wrong room. We knew it was the wrong room because it had a cake saying happy birthday. When we went down to get a different room, they asked us it we wanted to upgrade and then told us it would be for...

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Helpful?
Thank Abby R
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Abby R, Thank you for sharing your experience with us on TripAdvisor! I am delighted to hear that you and your family had an enjoyable stay with us and I am happy to hear we were able to provide you with an upgrade for the inconvenience. Thank you again for your kind words and we look forward to welcoming...

Schaumburg, Illinois
Reviewed 6 March 2015

I went here for the burger promotion!! It did not dissappoint! The portions were HUGE and the staff was so accomodating!!! Jorge was our server and he was lovely , the hostess was also very accomodating by taking our coats and making sure we had a perfect table! The booths are amazing!!

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Helpful?
2Thank ashley a
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Ashley A, Thank you for sharing your experience in deca with us on TripAdvisor! I am thrilled to hear that you enjoyed our burger promotion and thank you for your kind words about our staff! Please be assured that I have shared your comments with our team. Thank you again for your feedback and we look forward to welcoming...

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Staying in Magnificent Mile

Neighbourhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about The Ritz-Carlton, Chicago

Address: 160 E Pearson St, Water Tower Place, Chicago, IL 60611-2308
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Price Range: $411 - $962 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Chicago 5*
Number of rooms: 437
Reservation Options:
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Also Known As:
The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago
The Ritz-Carlton Chicago (a 4 Seasons Hotel)
Four Seasons Chicago Hotel
Ritz Chicago
Ritz-Carlton Chicago
Chicago Four Seasons
Chicago Ritz-Carlton
Hotel Style:
#10 Business Hotel in Chicago
#12 Spa Hotel in Chicago
#12 Romantic Hotel in Chicago
#15 Family Hotel in Chicago
#22 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Chicago staff and other travellers.
11 questions
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Questions? Get answers from The Ritz-Carlton, Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club Level rooms have 24 hour access to the lounge with food presentations during the day and complementary drinks until 10pm.”
 of 5 bubbles SpartanTravel05, 8 Dec 2016 | Read review
“Rooms with Lake Michigan view would be suggested”
 of 5 bubbles JulideB, 1 Dec 2016 | Read review
“High floor and Club Level”
  • Lake view from room
 of 5 bubbles 162jasonb, 30 Nov 2016 | Read review
“Club Level is well worth the cost”
 of 5 bubbles nikalsirk, 29 Nov 2016 | Read review
“A room on one of the top floors will offer views of the water.”
 of 5 bubbles 360dannys, 28 Nov 2016 | Read review
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