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Stayed here overnight. Spent the extra on a river/lake view and it was well worth it. Modern room, classy decor and plenty of space! One of the larger flat screen TVs in a hotel...at least 55 in.
Lobby is spacious and modern. We didn’t eat...More
We stayed in room 1902 which had a gorgeous view of the Navy Pier, the river and the lake! The hotel front desk staff was always friendly and helpful and full of smiles. There were a lot of conferences convening when we arrived, and fortunately...More
1 Thank Oh D
Response from Brittany R, Manager at Swissotel ChicagoResponded 2 May 2018
Dear Oh D,
Thank you for your wonderful review! We are so glad that you enjoyed the hotels amazing views and proximity to the downtown area! The Palm restaurant has been completely renovated and has reopened! We look forward to seeing you again soon!
The on ground experience at Swissotel Chicago is fine. It's the booking that is a problem. Not all Accor hotels participate in the Rewards program. we were unaware of this until after we had booked.So be wary!
Review collected in partnership with swissotel.com
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Terrific service gave it three stars. The problems are satellite wifi that goes out, tv that only works when the weather is amenable, and getting only one wash cloth for two people was a drawback. That was quickly rectified, however. What really upset me was...More
Clean rooms, most amenities excluding the complimentary bottle water - really... the lobby bar closed at 10:30 - odd for a downtown hotel... the hotel has an attached Palm Restaurant, decent steakhouse plus. Overall, not a top pick - the little things are missing
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of
the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Response from MichalTolman | Reviewed this property |
I don’t know if they allow dogs. They don’t have a grass. This is a hotel in the middle of the city. I also don’t know if they have suites on the lower floors. You should call them about you and your dog.