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Swissotel Chicago

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#66 of 186 Hotels in Chicago
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Swissotel Chicago
Swissotel Chicago
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3,713 Reviews from our TripAdvisor Community

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Showing 3,498: English reviews
Danville, Illinois, United States
Reviewed yesterday NEW

I have never been disappointed and have received many upgrades. Now wacker is under construction and driving is a small issue. I always drive a pickup and valet takes good care of my truck. Every room has a good view.

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Helpful?
Thank janecS1001XO
Westfield, Indiana
HOTEL’S FAVOURITE REVIEW
Reviewed 19 December 2016

I asked for lowest floor available when making my last minute reservation. I didn't expect it to be very low since it was a last minute reservation. When I checked in around 5pm, I didn't even ask what floor I was being given, but the very nice young man who assisted me with checking in mentioned he saw my request...

Review collected in partnership with Swissotel Hotels & Resorts
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Helpful?
Thank IslandH0pper1
About Hotel's Favourite Review
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear IslandH0pper1, Thank you for taking the time to write this wonderful review about Swissotel Chicago! We are delighted to hear that we were able to impress you and exceed your expectations! Even more, we appreciate receiving all of your detailed notes about the amenities in your room and the in-door pool. We will make sure to share this positive...

Reviewed 3 days ago NEWvia mobile

Excellent hotel! Check in was easy. Room was clean. Room service was great. The view was also amazing! We stayed for 2 nights and should have stayed another. Will be going back for another getaway in the near future.

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Thank Amanda L
Deptford, New Jersey
Reviewed 4 days ago NEW

Nice rooms, large desk, stall shower and tub. Nicole at the front desk was very helpful. Nice view of the city. Close to other hotels and restaurants. Nice lobby bar. Have stayed here often when on business in Chicago.

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Thank Jon P
Plantation, Florida
Reviewed 5 days ago NEWvia mobile

Our family stayed here in December for our annual winter vacation.We booked this hotel to be cost conscience. We usually stay at a higher grade hotel. When we arrived, our room was not cleaned properly prior to our arrival. The situation was rectified promptly, but was a damper to our arrival; we had to leave our hotel so they could...

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Thank Nursing2012star
Durham
Reviewed 6 days ago NEW

Stayed at the Swissotel over the 4th of July holiday weekend and when checking in I was advised that as the hotel was so busy that I would receive a complimentary upgrade. The guy on reception was very pleasant and friendly and advised my new room would have a large flat screen TV and more important free Wi-Fi. It was...

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Thank Durhamguy
Metro Minneapolis-Saint Paul, Minnesota
Reviewed 1 week ago NEW

Outstanding service from Bernard, the concierge. I asked him for a deep dish recommendation. He referred me to one that I thought was near where I needed to be the next day. When I mentioned the address on Michigan Ave, he asked me if I knew about the Pedway, which I did not. He gave excellent directions. And, the pizza...

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1Thank TA393
North Chicago, Illinois
Reviewed 1 week ago

First time staying at a Swissotel. Hotel was very warm and inviting. Rooms were clean and service was very good. We had a view of the Chicago River that was beautiful. You are just about 3 quick blocks from Michigan Avenue, a few more from Millennium Park and not far from Navy Pier. All is easily walkable. Nice location. The...

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Helpful?
1Thank vascubhab
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear vascubhab, We are so pleased to hear that you enjoyed your stay with us! Our location allows our guests to see several aspects of downtown Chicago, and I am glad to hear that you were able to explore our beautiful city. We are sorry to hear that you were disappointed with the two double beds, but look forward to...

Reviewed 1 week ago via mobile

This hotel was awesome! Very clean and the view was great. I love a clean bathroom and it more than exceeded my expectations and the room service breakfast was the best hotel service I've ever had! Two thumbs up.

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Helpful?
Thank Tywond H
Reviewed 1 week ago via mobile

My husband and I spent the weekend in Chicago and we had a wonderful stay at the Swissotel. The room was spacious and clean with a great view. Great amenities and close to many Chicago tourist attractions. We had a wonderful reception by Machelle B., the service Cordinator. She made our first day in Chicago wonderful.

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Helpful?
Thank Rose B

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Restaurant
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more   less 

Additional Information about Swissotel Chicago

Address: 323 East Upper Wacker Drive, Chicago, IL 60601
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $202 - $591 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swissotel Chicago 4*
Number of rooms: 661
Reservation Options:
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Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel
Hotel Style:
#6 Green Hotel in Chicago
#22 Spa Hotel in Chicago
#41 Luxury Hotel in Chicago
#42 Romantic Hotel in Chicago
#57 Business Hotel in Chicago
#67 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Swissotel Chicago staff and other travellers.
26 questions
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Questions? Get answers from Swissotel Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“call the front desk”
 of 5 bubbles janecS1001XO, 19 Feb 2017 | Read review
“Request a view of the Chicago River.”
 of 5 bubbles vascubhab, 13 Feb 2017 | Read review
“Our view was of the river and the Navy Pier---highly recommend!”
 of 5 bubbles LizzieMic, 9 Feb 2017 | Read review
“you can't go wrong with the corner lifestyle suite”
 of 5 bubbles cvanduz, 6 Feb 2017 | Read review
“The higher the better”
 of 5 bubbles H7657BLvictorias, 3 Feb 2017 | Read review
5 of 5