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Swissotel Chicago

Swissotel.comUS$439*
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#61 of 188 Hotels in Chicago
Certificate of Excellence
GreenLeadersGold level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Swissotel Chicago
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3,887 Reviews from our TripAdvisor Community

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Showing 3,666: English reviews
Dallas
Reviewed 1 week ago via mobile

I attended a conference at Swissotel and spent a lot of time at the hotel bar working. Bartender Michael Y. provided exceptional service each day/evening - he was attentive despite a packed bar. Thanks for the great experience!

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Helpful?
1Thank FifthandAvery
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear FifthandAvery, We hope you enjoyed your conference. We will be sure to pass along your comments to Michael, of course we agree, he goes above and beyond to provide the best service possible always! Hope to see you next year! Kindest Regards, Brittany R Marketing Manager - Swissotel Chicago brittany.robbins@swissotel.com

Chantilly, France
Reviewed 1 week ago

The staff handled professionaly a situation with outstanding service. Prompt response and great expérience. Thank you Melissa, Éric and Ben. I enjoyed the variety at you breakfast buffet. Ylli my server is à high educated and professional server. Thank you all. Mrs Pecorard

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Helpful?
1Thank evelynepecorard
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear Mrs. Pecorard, We greatly appreciate you taking time to give us your detailed feedback. We are delighted to hear you enjoyed our buffet and especially our team member Ylli! I will be sure to pass along your praise to Ylli, Melissa, Eric, Ben. We hope you keep us in mind for a future trip! Kindest Regards, Brittany R Marketing...

Hayward, California
Reviewed 1 week ago

The staff was lovely. But other than that my stay here was horrible. When I got into my room my shower stall had not been cleaned--there were long curly black hairs all over the floor of it. I complained and left and someone had cleaned them by the time I got back an hour later. Okay, I guess that's fine....

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Helpful?
Thank Marie N
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear Marie N, Thank you for your feedback in regards to your stay. I am glad that you enjoyed your stay, and we have share your review with our Housekeeping and Engineering managers so that they can look into this. We do take this feedback very seriously. We hope you do give us another opportunity in the future. Kindest Regards,...

Reviewed 1 week ago

I stayed here for a business trip. I arrived late in the evening due to a delayed flight. I needed help with a small task for my presentation the next morning. Elijah and the rest of the lobby staff were so nice and courteous in helping me accomplish this in a quick and efficient manner. I would definitely recommend staying...

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Helpful?
1Thank Chad J
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear Chad j, Thank you for your feedback in regards to your stay with us. We are pleased that Eljiah was able to provide you with exceptional service. We will be sure to share your review with him and the entire hotel. We hope to see you again soon. Kindest Regards, Brittany R Marketing Manager - Swissotel Chicago brittany.robbins@swissotel.com

Hong Kong, China
Reviewed 1 week ago via mobile

I've been coming to the hotel once a year for the past few years, nice and spacious rooms and good value for money but my special mention is for Michael who manages the lobby bar, great customer service whether it's at breakfast or later on for a bite and drink. Thumbs up.

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Helpful?
Thank Fab_HK
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear Fab_HK, Thank you for visiting us each year! We couldn't agree more on our rooms and of course Michael. We look forward to your visit next year :-) Kindest Regards, Brittany R Marketing Manager - Swissotel Chicago brittany.robbins@swissotel.com

San Francisco, California
Reviewed 1 week ago

My first visit to Swissotel was this week for the ITW conference. I love a great latte to fuel me through the meetings and Michael at the bar made all the difference. Great service, really seems to care about the hotel, while also making guests feel welcomed. Thanks Michael - we'll be back next year! KT

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Helpful?
Thank KT B
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear KT B, We are so glad you got to experience our hotel and Michael! He is one of a kind and we are also glad you could feel his passion for his guests and service. Thank you for stopping by and we look forward to seeing you next year :-) Kindest Regards, Brittany R Marketing Manager - Swissotel Chicago...

Reviewed 1 week ago via mobile

The Trident Team set up camp at the Swissotel lobby bar media room to meet with customers, partners and friends during ITW 2017. What a great place relax, talk business and catch up with all of our teleco industry colleagues. A big thank you to the team at the bar and a special shout out to Kellen and Michael for...

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Helpful?
Thank Chris d
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear Chris, We loved hosting your group in our private party lounge. We will be sure to pass along your praises to Kellen, Michael and the rest of the Amuse bar team! We do hope to see you next year! Kindest Regards, Brittany R Marketing Manager - Swissotel Chicago brittany.robbins@swissotel.com

Charlotte, North Carolina
Reviewed 1 week ago

Attended a conference at Swissotel. First stay at this property. Rooms were spacious, clean and well appointed. Conference facilities are well equipped and staff well trained. Nice view of the lake and a short walk to Michigan Avenue shopping.

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Helpful?
Thank John N
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear John N, Your feedback is so valuable to us, and I have been sure to pass on your compliments to our banquet colleagues. I sincerely hope that this won't be your only stay here and we can see you back on a leisure trip to enjoy more of this fantastic city! Kindest Regards, Brittany R Marketing Manager - Swissotel...

Canton, Ohio
Reviewed 1 week ago

Another one of the great chain of Swissotels worldwide. Great location for a Chicago visit. Close to shopping and great restaurants of Chicago. Great staff to help you get the most from your visit. Priced right if you use their promos.

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Helpful?
Thank RichardG1934
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear RichardG, Thank you so much for your wonderful feedback. We are so proud to be the only Swissotel in North America and to know that we provided service and a stay on par with our sister hotels is so great. Thank you for mentioning our fantastic location and proximity to some of the best shopping and restaurants that Chicago...

Paris, France
Reviewed 1 week ago

I came for the last 6 years to Swissotel Chicago to experience the ITW tradeshow. And for 6 years Michael has been here behind ready to take care of my morning breakfast. Great service, great guy, I will see you again next year! Francois

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Helpful?
1Thank fmalterr
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear Francois, We are glad you got to see Michael again. He is an exemplary staff member for us. We will be sure to pass along your compliments to him and we sure will see you next year ;-). Kindest Regards, Brittany R Marketing Manager - Swissotel Chicago brittany.robbins@swissotel.com

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04/06/2017 05/06/2017
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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more   less 

Additional Information about Swissotel Chicago

Address: 323 E Wacker Dr, Chicago, IL 60601-5282
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $259 - $669 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swissotel Chicago 4*
Number of rooms: 661
Reservation Options:
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Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel
Hotel Style:
#6 Green Hotel in Chicago
#21 Spa Hotel in Chicago
#37 Luxury Hotel in Chicago
#42 Romantic Hotel in Chicago
#57 Business Hotel in Chicago
#67 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Swissotel Chicago staff and other travellers.
29 questions
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Questions? Get answers from Swissotel Chicago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“This is off Upper Wacker . Its confusing to GPS. Use Hotels specific directions to find.”
JilliansDad, 25 May 2017 | Read review
“Weird elevator system where you have to type in your floor number before an elevator comes.”
550marien, 18 May 2017 | Read review
“All floors facing the lake.”
RichardG1934, 15 May 2017 | Read review
“Best views are rooms facing North, East, and South”
  • I had access to view a double room; clean and great views.
  • Suite walk in view.
J9670DCvanessac, 10 May 2017 | Read review
“Lakeside view is awesome”
719ellenp, 8 May 2017 | Read review
5 of 5
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US$439* /night
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Prices are for 1 room, 2 adults
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