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Overall my stay was great but I experienced an issue with my shower leaking water which caused me to use my bathing towels. I called down three times before I received my replacement towels. This was a huge inconvience.
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We booked a room on Hotwire and were not sure what to expect. Because our plans had changed we ended up booking two nights separately, and they graciously accommodated our request to stay in the same room instead of checking out and checking back in.....More
We arrived at 1 in the morning. GPS doesn’t work and we spent a half an hour driving around in circles underground. The hotel operator could not help even though we were only a few blocks away. We arrived to two valet workers smoking while...More
Very nice hotel and friendly, helpful staff. We had a great view of the river and the city. Spacious, comfortable room. Elevators can be an issue when large conferences all break at the same time but minor inconvenience. We are staying again in June.
Coming from out of state, driving in Chicago is insane. Although the hotel was difficult to find w/ directions from our phone, we made it. Demetrie at the front desk and Salamon at the valet were wonderful introductions to the hotel. After a stressful arrival,...More
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of
the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
As far as I know, all guests can use the pool, etc. We have stayed there many times and you just take the elevator to the top floor and get off. Its for everyone. We stayed there last summer and it was still the same policy.