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Swissotel Chicago

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#65 of 186 Hotels in Chicago
Certificate of Excellence
GreenLeadersGold level
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Swissotel Chicago
Swissotel Chicago
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3,733 Reviews from our TripAdvisor Community

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Showing 3,518: English reviews
Adrian, Michigan
Reviewed 27 May 2015

great hotel with outstanding service and outstanding accommodations. This hotel is centrally located within walking distance to everything. The rooms were very spacious with outstanding views. My favorite feature of the room was the very long bathtub. Swissotel has a nice indoor pool and Jacuzzi. The staff was also very helpful and courteous.

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Helpful?
1Thank Keri J
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear Keri, Thank you for leaving us this review! Providing 5-star service and accommodations is what we strive for, and I'm glad that was reflected on your visit. We hope to see you again soon. Warm regards, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255

Royal Oak, Michigan
Reviewed 26 May 2015

I had the pleasure of staying at the Swissotel Chicago this past memorial day weekend. I took my fiance and her two teenage boys for a surprise getaway weekend. We had an absolutely wonderful time, and in large part, that was due to staying in such a beautiful, centrally-located hotel. The Swissotel has a very European vibe to it. The...

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Helpful?
Thank James M
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear James, Thank you for your review! We're happy to hear that you, your fiancée and her two boys had a nice stay at our hotel, and that you were able to pull off the surprise, too. The location is great for those looking to tour the city, and the views you mentioned are popular among our guests as well....

West Lafayette, Indiana
Reviewed 25 May 2015

Booked thru travelocity Using the secret hotel option. Many hotels were sold out or really expensive so I was relieved to get a room. We Arrived in Chicago 9pm Saturday evening of Memorial Day weekend. They were overbooked due to a "glitch in the system" and "walked" us to Radisson Blu which is just next door and covered the room...

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Helpful?
1Thank Lindsay G
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear Lindsay, We apologize for the trouble regarding your reservation. We hope you had a nice visit to Chicago, and hope that you will still consider staying with us again in the future. Warm regards, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255

Indianapolis, Indiana
Reviewed 25 May 2015

The hotel is beautiful, the location is great if you want to be in the heart of downtown, but it is over priced. It was walking distance to most of downtown Chicago and great restaurants and shopping.

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Helpful?
1Thank pornrawinheath
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear Guest, Thank you for staying at Swissotel. We're glad you took advantage of our location--if there is any additional feedback you can provide on how we could have improved your experience, please let us know. Warm regards, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255

Metro Detroit, Michigan, United States
Reviewed 25 May 2015 via mobile

The hotel was great. Even though it's about 29 years old, it's still a great stay. The views from the fitness center and pool are amazing on the 42nd floor and the staff was friendly and on point. We booked through booking.com but it was a bit high in price still. We also went to the spa which was worth...

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Helpful?
Thank George S
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear George, Thank you for your feedback following your stay with us. We're glad that you enjoyed our staff, as well as the Penthouse Fitness Centre & Pool--did you know that we offer onsite boot camps and guided runs, too? The boot camps are hosted by a fitness instructor, and our staff leads the runs so that guests can get...

Macon, Georgia
Reviewed 24 May 2015

Love this hotel. Friendly and professional staff!! We loved the view of Lake Michigan. Wonderful bedding, and great service!! This is my 3rd time staying at this property. I always have an excellent stay. I can't wait to visit Chicago again. We always fell welcome and comfortable at the Swissotel Chicago!

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Helpful?
Thank MarvinBailey7
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear Marvin, Thank you for staying with us, and for taking the time to leave us this review. Your photograph of the view is amazing, and it's good to know that you always feel welcome and comfortable during your visit. We hope to see you again soon. Warm regards, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255

Washington
Reviewed 24 May 2015

If you love to swim in a heated indoor pool, soak in the mother of all Jacuzzis and use a full complement of health equipment this hotel is for you. Outstanding locker room with great showers. Also, near Lake Michigan bike trails--you can rent a bike right in front of the hotel--and jogging trails. However, expect to pay more for...

Review collected in partnership with Swissotel Hotels & Resorts
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Helpful?
1Thank howardm22
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear Guest, Thank you for choosing to staying with us. I'm happy to know that you enjoyed our Penthouse Fitness Centre and pool, and that you took advantage of our close proximity to the lakefront path, too. I noticed you were traveling with family--did you happen to see the new Maggie Daley Park just south of the hotel? It opened...

Worthington
Reviewed 24 May 2015

Hotel is in a decent location, good views, nicely decorated, and fairly clean. Had to wait 2 hrs to get our room, so we got a "complimentary upgrade." Some of the lights didn't work and our AC started making a terrible noise causing a sleepless night. Complained about the AC issue at checkout and nothing was done! Then, I was...

Review collected in partnership with Swissotel Hotels & Resorts
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1Thank 523emilyk
Slc
Reviewed 20 May 2015

reservation wasn't available, moved me to fairmont where the a/c was noisy and the bed wasn't correct, then moved me back to swisshotel where the bed wasn't what I reserved. Since they own the fairmont they just readily move you if they don't have rooms it seems

Review collected in partnership with Swissotel Hotels & Resorts
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1Thank anthonydT4686BJ
PKCook, Director of Sales at Swissotel Chicago, responded to this review

Dear Guest, We apologize for the trouble. While we are a proud member of the FRHI family, which includes the Fairmont Chicago, we don't regularly move rooms back & forth. The inconvenience you encountered is the first time this year for either hotel. Fortunately, the Fairmont is just across the street, so we hope the move wasn't too much of...

Terre Haute
Reviewed 20 May 2015

I was fortunate to stay at this hotel on business. My room was on the 31st floor. As I stepped off the elevator I was mesmerized by the view of The Pier and the water. My room had a beautiful view of the river. My room was spacious. The bathroom had a tub and a separate shower. The finishes were...

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Helpful?
1Thank cwilguess
PKCook, Director of Sales at Swissotel Chicago, responded to this review

Thank you for your recent stay. We're glad that you enjoyed your room and the view. In our opinion, there is no city in the US with a prettier skyline than Chicago, and we are very fortunate to be located adjacent to the river and Lake Michigan, yet just steps from the Magnificent Mile. Please let us know if you...

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Restaurant
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more   less 

Additional Information about Swissotel Chicago

Address: 323 East Upper Wacker Drive, Chicago, IL 60601
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $206 - $601 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swissotel Chicago 4*
Number of rooms: 661
Reservation Options:
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Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel
Hotel Style:
#6 Green Hotel in Chicago
#22 Spa Hotel in Chicago
#41 Luxury Hotel in Chicago
#42 Romantic Hotel in Chicago
#57 Business Hotel in Chicago
#67 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Swissotel Chicago staff and other travellers.
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Questions? Get answers from Swissotel Chicago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“had a room with a river view on the north side; nice view”
 of 5 bubbles 385bettyl, 28 Feb 2017 | Read review
“Ask for a river/lake view on a high floor for breathtaking views!”
 of 5 bubbles WIAnnR, 24 Feb 2017 | Read review
“Ask for a city view”
 of 5 bubbles lakeyaj2016, 22 Feb 2017 | Read review
“Get a higher river side or lake view floor.”
 of 5 bubbles lecarlinc2017, 21 Feb 2017 | Read review
“The Corner Life Style Suite has Amazing Views”
 of 5 bubbles ibelieve2denise, 21 Feb 2017 | Read review
5 of 5